“I placed a order online for the first time and I’m highly delighted most definitely will be ordering online again. Everything went smoothly, from ordering my shopping, which went well and easy & what I like is if I had forgotten something, I could go back on and update my extras. Happy with my delivery slot & ASDA kept me up to date with my order. When delivered the delivery driver was very polite & took great care with my shopping. So all in all I would most definitely recommend ASDA. I’m a very Happy customer.”
“I shop at Asda edmonton green I love the prices so low and the staff are always so polite no matter what checkout we go to the ladies on the tills should be praised they always ask how you are doing shopping at Asda is always a pleasure”
“They declined my card at checkout for a £60 shop then took the money anyway even after I’d paid on another card. Then it took me 4 days of speaking to someone before they told me to speak to my bank, who in turn told me to contact ASDA to get proof of the transaction in the form of an authorisation code. So in order to get access to MY money, I’ve made countless phone calls, visited the morley ASDA store and spoken to the duty manager, contacted my bank and had conversations on Twitter.
I now have to speak to Asda again to get this code, and then phone my bank back in the hope that this enables them to release the funds back into my account. I’m not hopeful.
Does this sound like a good customer experience?! I think not. Apparently this happens frequently!! This absolutely shocks me that companies can think it’s ok for this to happen. What if I’d have been a pensioner with literally just enough money for this shopping and you’d done this? Would that be ok? I am disgusted at your service and I will no longer be doing my weekly shopping in your store.”
“I placed an order online which included 10 jars of Nescafe coffee priced at £4:50p per jar, which is a total price of £45:00, I noticed on my order confirmation it stated £50 for the 10 jars of coffee so i sent an email with a screen shot of the price of the coffee asking Asda to address this obvious mistake,
I received an email advising this would be looked into, my order arrived and sure enough i was charged £5:00 too much so i sent another email & received a reply saying this was being investigated & thanking me for my patience,
I did check after my order had arrived that the price was still showing at £4:50 & it was,
9 days passed with no email from Asda so i sent another, this time it was totally ignored so i left it another 4 days (nearly 2 weeks now) there was nothing to investigate, the screen shot clearly shows their web site & the item with the displayed price of £4:50,
I rang Asda’s customer service a call & was put on hold for a while then i was told Asda can change the price prior to delivery which i knew but it was still showing the £4:50 price after delivery, the customer service lady was obviously unsure what she was trying to say or I suspect feeling awkward trying to excuse such an awful response,
I was offered a £5:00 voucher eventually & obviously reluctantly & will have to wait another 2 weeks for it to arrive,, IF IT EVER DOES,
After this experience the last thing i wanted was a voucher to have to spend at such an uncaring, deceitful & thoroughly incompetent company”
“not being advised about substitutions or totally inappropriate subs being sent.
rotten fruit , green meat and the list goes on. if it was just once then ok but constantly , enough is enough”
“Called today Bradford Rd Huddersfielf today 12/1/19 2pm. Did my shopping when I looked at the checkouts they were queuing at least 4 or 5 at every till that was open. Next to the till I was at, there were 2 tills with no staff and further tills with no staff to operate the tills. Lottery till only 1 staff with 10 people queuing. Wont be going again for a while.”
“This place now a disaster! I was customer for many years and use to spend every week at least £150-£200...I never was checking a receipts until one day, was baying something and realize no them special offers and no sale prices included in my receipt...Well, after that I start checking each receipt and after each shopping I had to go to customers service and asking where them sales prices where was advertising on a shelf's or them multi-buy savings? Well, last time my was just last Sunday. I got bed double set, which was £20, but on a till coming up a full price-£28 and double sheet, which was -£5, but coming up a full price-£8 and pillow case-£3, which coming up -£3,50. It was taking me a long time to explain them prices not right until I had to canceled them items. From customer service girl coming up with me and I showed in a shelf's where was all them items. End up - double set was-£20, double sheet was-£5 and pillow case was £3.
In total I "saved"-£11,50, but this is not most of all "fun" part:). When I come back home and check my receipt again, I find out the same coffee was scanned twice-£3 pound gone from my packet and Fish fillets was reduced from £3 to £2, but on receipt was - £3. Another words- £4 was gone from my packet... You can make simple calculation, how much I'm be lost if I didn't check my receipt in a first place:). Shop assistant wasn't pleasant too, she just was trowing everything and keep scanning quick is possible, didn't care about my full basket at all. So, I will never ever will come back to this scam shop any more, this was my last shopping and people stay away from this shop, because you a not saving money, but only loosing money!!!”
“Just picked up a Smoby Mini Kitchen for our Grand Daughter who’s 2 1/2.
It was bought as a replacement for Peppa Pig Kitchen, we bought as a Christmas present.
I have written to Smoby, but wanted to say how extremely disappointed we are with this plastic and cupboard, kitchen. It is extremely flimsy, and it is certainly not worth anywhere near the £80 paid, that Asda charge for this product, we are very unhappy.”
“really disgusting in asda not delivered my order which I needed as it had my son baby milk on to tell me my son will basically have to wait till 8am in the morning which has left me no money in the bank and no baby milk plus no one got in touch to let me no my order wasn't be delivered so I had to ring them to find out where my order is never had any problems with the since I been with them 3 years and the driver said he could not find my street SHAME ON YOU LEAVING A 7MONTH OLD BABY WITH NO MILK DISGUSTING”
“I recently did an on line shop, i wanted a carpet cleaner but was substituted a fabric freshener which does not do the same thing, that was annoying but what annoyed me more was a 40p charge for carrier bags when i had only one, the rest of my order was in crates which i had to empty and stack on the stairs, this has happened a few times, apart from that my order was okay and the delivery man was friendly and polite.”
“Online shipping fools customers. Bought a pair of shoes for my son to put when school resumes and asda assured that we can collect at store on Sunday 6 Jan. They sent email late evening to collect on Monday. No new shoes for the child as expected :(”
“Find the staff at Asda very friendly.
I asked Sean (Edinburgh) for an item of food, which was not out on the shelves he remembered having seen it and went to find it for me through in the store room. He was very helpful and friendly .”
