“I used online service 4 times after 15+ years with Tesco. 2nd order did not have any (rather obvious substitutions. 3rd order did not turn up (due to van break down allegedly) but then neither did the phone call I had been promised the following day to re-arrange so I had to chase them. 4th order did not turn up at all as apparently there was a problem with the credit card but nobody called me or texted or emailed me to tell me and sort out the problem. Appalling service. I have now switched to Sainsburys.”
“Shop every week at asda always buy 2 packs of strawberry and white chocolate muffins noticed the prices have been creeping up but thats ok everything is. When i went in this week i couldnt see them one of the assistants pointed them out to me theyre in different packaging he told me everyone was complaining about them as they were smaller but the price had gone down to a ÂŁ1 he also pointed out that the dates were longer on them. Well weve just tried them very disappointing theyre now "sticky" definately not as nice as the others what is the point in changing a recipe to save a few pence bring back the old ones. Also i bought some packs of chicken stew and dumplings which i but every week also in new packaging havent tried those yet just hoping they havent changed too!!”
“My online order was delivered on time but only some of the items were actually mine. I was refunded my missing items but that’s not what I’m interested in. I’m a student shopping for one person and will not have ÂŁ40 worth of food to buy for a good month nor do I want to pay for delivery again. Really disappointed ASDA doesn’t offer delivery of missing items especially when it’s a substantial part of the order missing. Won’t be shopping here again.”
“I had an order rearranged for the next day last minute due to bad weather and I have been told that was not possible set a time slot but it would have been delivered by morning before 12. After not receiving it and two calls to have some kind of information I have been told first that the ordered was cancelled, then that was already rearranged by between 6pm and 8 pm. As I decide to cancel and ask for refund they told me just that it was already cancelled from the day before.
Service is inconsistent and not professional as yu have to look for every bit of info as a treasure hunter. Very disappointing for a first order.”
“I am very disappointed with Asda, I have been a regular shopper with Asda, I have to have my groceries delivered as I am disabled, I pay for my bags every shop, however I don’t get any bags, I have to ask the driver for some, Am I expected to take wacky individual item out of every crate with arthritis in my back even though I’ve paid for bags, this has been going on for months, I have rang Longwell green store on a few occasions to notify them of this, every time I got told to hold on a minute them phones hung up, I als rang 0800 customer services to get an apology & 40p refund for bags, I have also had items use by same day or next day, I won’t be shopping with Asda again.”
“Shopped at dowlais Merthyr no bags or even boxes put u food in staff told us it's been happening all the time no warning my daughter dropped her coffee in car boot and smashed won't go Asda Merthyr again especially on the coldest day of the year”
“Appalling delivery service, feed up of not getting what I’ve ordered. I’m sure they just pick up anything for substitutes, makes no sense and time and time again they haven’t got the basics like milk, eggs, potatoes and bread what sort of a supermarket can’t even stock the basics. Deliveries are men to come bagged but all they keep on doing is just putting bag in the tray. To top it all today had a rude driver that’s the last straw. No more Asda’s”
“Only two tills open. Long queues at each open till. Used self scan in the end unfortunately no one there if a query flagged up on scanning. Very poor service.”
“Several weeks ago I was shopping alone at Asda Cockhedge, Warrington. Whist I was scanning my items at the self service checkout I was approached by a female member of the security staff who accused me of not scanning two bottles of milk that I’d placed in the bagging area. After she had checked the till she confirmed that I had in fact scanned the milk. She offered no apology and I was left embarrassed and offended by the accusations made. I understand that mistakes can be made so I let it go.
Today, the same store, the same member of staff and the same accusations!!! The only differences were that this time I was with my wife and the accusations were not regarding a bottle of milk but a bottle of syrup. This time I wasn’t willing to let it go so quietly! I insisted that the member of staff check through the till to see if the syrup had been scanned. She refused and told me she’d check when I finished. I saw red! After I let me feelings be known I put all of the scanned items back into the trolley and left the store.
Another embarrassing and completely unnecessary experience!
The value of the items in the trolley were about £100, why I’d try to steal a £2 bottle of syrup in clear view of CCTV cameras is beyond me!!!
Maybe I’ll go back to this store again and insist that the said member of security staff escorts me throughout the store and during the checkout process!!!”
“I like Asda because the staff are so helpful, but I love the staff at the Telford centre store I have very bad shakes and the staff couldn't be more helpful thank you ladies you make everyone feel welcome your all the best”
“My use of grocery shopping is essential as Ihave a loss of mobility .The website is very informative .Delivery is by very friendly and helpful drivers.”
“We purchased some outdoor furniture which was fine for two years. It then started to get very brittle on two of the items resulting in them being unusable. After 3 emails of complaint they sent a representative to view the furniture. His report stated that the items although out of guarantee should not be in the condition it is.( the furniture is stored in a garage fromlate September to May each year) Asda have fobed us off and fobed us off again and again. We didn’t want any money all we wanted was the faulty items replaced. They have finally said no going against the report of that said not fit for purpose. Shameful company and some of there management just don’t care. I’m sure they think that because they sell inferior products that thejr Customers are inferior too.”
“Beware asda click and collect. If you place an order and they substitute an item and it costs less and you refuse the order they only refund the cost of the substituted item. You have to ring customer services for the other refund. Mine was only ÂŁ1.50 however if they do this for every customer it will be a lot of money”
“Order for click and collect placed on 12 Jan. Went to pick up and discovered that items not in stock. Strangely one of the items was seen in a shoppers basket so mentioned to staff. The response was that it was not on the shelf 5 mins ago when the staff were picking the order. Amazing that the shop is not aware of its stock position. Now I am expected to deal with my credit card company so sort out the refund. This is my first and last order with ASDA. back to Waitrose, they may be a bit more expensive but prefer their service quality and not having to waste my time and increase my blood pressure.”
“In Romford Asda half 7 this morning I needed help finding boys hat and gloves sets, a lady named Lorraine was extremely helpful, she tried all she could but unfortunately George members of staff hadn’t started work yet, I left the item because a 3 piece set only had 2 pieces to it and it was the last one.”
