“Cancelled my online order 14 minutes before it was due. No real reason just said
We only cancel if we absolutely have to. For example because of really bad weather, driver illness, road accident or serious technical failure.
Thanks Asda as I’m locked down and have no way to get to the shops that’s great!.
No delivery slots available now for 2 days.
Waste of time!”
“Avoid at all costs.
This is my story of Asda. On Saturday, I was mistreated by a member of staff in front of my 4 years old son. This happened at Asda Shepshed. I called the call centre and the person harassed me and hung up whilst I was explaining. I called after couple of hours, they said they could raise these issues internally but I wouldn't get any feedback since it was internal matter. Then I called again today and they offered me £15 but refusing to send me a written apology. They redirected me to their website, a section which didn't exist ... This is the first company ever that I have seen with no complain mechanism. I decided to probably give up, but that won't make this world a better place.”
“I bought a bra today , when I got home , I realised it had been sewn incorrectly , making one of the straps twisted, I decided to take it back the same day to do a straight swap , the lady on customer service said I wasn't allowed as customer service had closed. I said fair enough, I just want to do a straight swap , but she just said you can't. It would have taken a minute for me to go and swap it myself , so now got to make another trip to sort this out when it could have been sorted there and then !”
“My delivery driver Steven today was amazing. There was a leak above my front porch and he didn’t let it bother him. He was courteous and extremely helpful.
Thank you Steven L14 1QH 15:15”
“Ridiculous
I had been shopping for over a year at ASDA. sometimes the ASDA did not have some products and sent replacements, so far so good. sometimes I didn't want some replacement products and I sent them by the driver, I received the refund email minutes later. i spend an average of £300 every month on asda. It went on like this for a year and a half. For the last three consecutive weeks I had problems with the deliveries. first time delivery should arrive at 3p.m. I waited until 5pm and called for justifications, they told me that the driver had had some problems and was late, that he would arrive in an hour, so far so good, he arrived in half an hour. the second time the same story, the excuse was that there was a problem loading the truck, the delivery was scheduled to arrive at 1p.m and arrived at 6.35 pm I contacted the customer again and they offered me a refound of £5 for the inconvenience . eggs came broken back to driver and never got refound, meat worth more than £5 missing (didn't complain because i should have figured it out with the driver present.). last time they emailed the substitutes and confirmed the order. everything was perfect until I received a message with the cancellation of delivery (I have a baby and I needed the products to be able to make him dinner). I tried to reschedule and they only had slots for the next day, even though I was displeased with the situation I said okay. The surprise was that I was asked again for the visa card codes, when I asked why I had to PAY AGAIN and that within 2 - 5 days I would receive a refund for the first time. so i just asked for a refund and closed my door to asda. I never made a complaint in my life.I'm a passive person and I know we all make mistakes, problems happen, but 3 times in a row? ask me to pay again what I had already paid? is not acceptable. I believe customers deserve respect.
I just remember that for over a year I shopped at asda and it was always the same senior driver who handed me the orders. once delayed 10 minutes and apologized. three weeks ago everything fell apart with new drivers”
“I have spent a lot of time reading the reviews other customers and I am horrified by what I have seen. My issue is about pricing and their bulk buy deals. I have had 2 issues with substituted goods and increased bills. To keep things simple my latest problem came when I received my updated order on delivery day saying I had 1 substituted (cheaper) item because my pizza deal was not available but not to worry as I would still get the deal. I was puzzled that despite this promise my bill increased. There were no other changes. I tried to get to the bottom of this with the delivery driver, the local store, Resolver, customer services abroad and in Leeds. Customer services hung up on me. My next step was an email to the chief executive who has not replied. Having read the reviews I can't say I'm surprised but prior to seeing these I honestly thought my issue would be easily sorted. Since it is a pricing issue I feel I should go to trading standards. The amount I was overcharged isn't great in the grand scheme of things but I would be interested if anyone else has had the same problem. I wonder whether if many items were substituted whether people actually realise they have been wrongly charged.”
“Been shopping at Asda for over 25 years and have never tasted anything quite so awful as ASDA SLOW COOKED HOG ROAST WITH SAGE AND ONION STUFFING. The meal was predominately just a mass of tasteless stuffing. Did they forget the pork? I'm afraid this meal went straight in the bin not your usual standard by far what went wrong?”
“The delivery was cancelled even though I was told by customer services that it would 100% be delivered today. The only reason I found out it was cancelled was because I called customer services again. They didn't even bother to call/email!!!! They have taken the money from my bank account and I've had to re-order and pay for my shopping twice now!!! I will never again use ASDA!!!!!”
“Will not be shopping here any more.
Bought items at special offer but charged full price at till. Not the first time this has happened....asda must be raking in the pounds with many customers who don't check their bills!!
Staff are off hand and surly...not a pleasant place to shop.
When customers are spending money and keeping staff in jobs I think mutual respect is a must.
Not a pleasant shopping experience.....you've lost a customer....”
“I purchased 2 packs of rolls for delivery which I do every week, both pack went out of dat the next day which was a Thursday when I intended them for a barbecue the weekend.
I was refused a refund NOT A VERY GOOD SERVICE AT ALL AND NOY HAPPY”
“Regular customer. I have always recieved courteous interaction with van drivers,but two delivery chaps recently deserve extra recognition. So,big shout out to George and James(Longwell Green,Bristol) for exceptional customer service.”
“Went to ASDA Clydebank, shopping fine as were the assistants but we needed to use the toilets which were open so I used the female toilets however the men's loo was shut. My partner needed to go so I suggested , as did another lady, that he use the ladies as no one was in there. A rather ill mannered female member of staff stated she would not allow him to do that, someone suggested the disabled toilet but this was locked the member of staff reluctantly opened it. I said it was a shocking attitude to which the staff member said "it's not shocking we do not have to have the toilets open at all" Disgusting attitude!!! Will not use that store again due to her manner.”
“Am self isolating and used Asda delivery service for first time…….straightforward process. Delivery received within chosen time slot and driver ‘Eric’ very helpful and friendly. Thankyou Asda Galashiels”
“ROMFORD LIBERTY 2 CENTRE: (around 20:00) 2/7/21.
Item price wasn't listed, asked a member of staff who ignored us for a while whilst on phone, when she had FINISHED her phone call, she said she couldn't help as she was doing something (accepted that), went to Self Checkout & asked a member of staff who was RIGHT BY A SELF CHECKOUT if she could give me a price, she said she couldn't & advised me to go to Customer Services! IT'S OK ASDA I'LL DO YOUR JOB FOR YOU! I used the Self Checkout MYSELF then LEFT THE ITEM THERE! Now a member of staff had to take it back! The 2nd member of staff COULD have checked for me but couldn't be bothered or was too th*ck to do so. LAZY, IGNORANT STAFF.”
“Thank you Asda for leaving two keyworkers and their baby without their shopping delivery because of covid!
Apparently the drivers can't bring the shopping to our third floor flat "because of covid"
He was able to come up to the door to tell us the shopping was downstairs though...
Customer support were useless and didn't even offer us a redelivery. They told us to check the website for a redelivery, which was only available in 6 days.
Thanks again Asda Kingston!”
“Martin was very helpful, polite and considerate when he delivered our groceries to-day. Everyone should be like him. We need more people in the world like this.”
“I am very fed up with Asda Filton store again they have let me down again I ordered fish in breadcrumbs for fish and chips for Friday and they just substituted it with smoked salmon which you can not use for fish and chips and I keep giving feedback and reviews and the store does not seem to be listening to me and even a friend of mine has had enough with Asda Filton store and now orders from Sainsbury's I can not do that as I can not afford Sainsbury's prices basically Asda Filton store needs to sort themselves out as when I book a delivery from them they have more and more items out of stock”
