“I am still waiting for my grocery delivery - it is 1hour 40mins from my delivery timeslot. Customer service cannot tell me if I will get my delivery or not. I have been charged and have been sent a receipt!”
“Asda irvine north ayrshire.
Usually I have no problems with asda or staff but, the pay point has been out of use for a week or more! This is an inconvenience for many but mostly your older customers who are trying to get everything done In one place, this means they have to hunt around for somewhere to top up heating and fuel bills.
Asda you can do better than this surely.”
“Online shop is utter rubbish - so not user-friendly and week after week there are issues. Today whilst amending my order, the basket apparently timed out (with no warning) so I lost my slot that I had had booked for over a week. Then when trying to book a new slot, there were technical issues and I lost all of the changes to my basket. DO NOT SHOP ONLINE WITH ASDA!”
“I visited your store in Crawley , West Sussex yesterday and I received great service from one of your Staff called Lauren . She is a credit to ASDA and should be commended.
Mrs. Robbs , Horsham , West Sussex”
“Went to Asda Wembley new self service tills take 3/4 of check outs. Long delays at all of them. Staff telling you to move to different self service section which are already full. I thought the Shop looked grubby. The till I used was dirty not great for COVID being dirty and hundreds of people touching them. Just a shambles and very low stocks .Certainly needs a makeover.”
“Don't order online. They can not bring the food and still request the money and they really do not care If you have 3 children at home who are hungry because of their incompetence didn't even offer to bring my shopping the next day nothing at all and I can't get my money because its still a pending transaction. Disgusting company.”
“Today was disgusting the lady on customer services was extremely vile rude calling me a baby as if she was taking the mic her attitude was not acceptable she had blonde white hair definitely short lady she was shouting at other public i felt intimated il never go here again this is today 13/9/21”
“Went to Asda Burnley to complete my week's shop after retuning back from Scotland I decided I would go straight to Asda before returning home to find out once I had completed my shop and put this through the self scan I was told that there was no bags all that could be offered was a tiny George bag meaning we had to pack this all back on to the trolley and carry it back in to the house singly absolut joke Asda”
“I've been shopping as asda for a number of years. I particularly liked FRENCH style coffee which, unfortunately, is no longer for sale in your store or online!!!! Please bring it back it was the best French coffee in the country ....”
“I booked a slot last week for a delivery for next Monday and I went to amend the Asda grocery shopping and when I went on the Asda app it said that 90% of the items that I had already had in my basket was out of stock and when I tried to find alternatives I could not find alternatives for most of them plus twenty%of the items I tried to add to my Asda online grocery shopping they was also out of stock so yet again Asda Filton store has let me down again”
“First online shop with Asda. I am delighted. Delivery was excellent, from the lovely chap who brought items to my door, the updates on delivery keeping me in the loop, and how fresh the veg and everything was. Even the wine was chilled. I also got a fab deal on quidco. No wonder Asda are Supermarket of year. Great prices too, also no skimpy portions on the products I purchased. Great choice of products, and love their app, with recipes and an online shopping list. Asda is my new go to store.”
“Just garbage, simple as that. Sitting silently reading the news online and checking on the app in a bungalow no further than 10 feet from the front door, the app pops up saying 'delivered'. Assuming that meant, awesome they're here; nope, it means he's half way down the road driving away. What the absolute hell! Rang to query and said that the driver's not answering his phone and probably not going to deliver now. No apology, no offer of re-delivery at any point, no nothing, despite some essentials being in there, meaning a drive to pay over the odds in the Coop was necessary. Refund is apparently on its way, but assuming as I will that this service is of similar quality, I'll look forward to that around Christmas time! Seeing how many unanswered negative reviews there are on here and TrustPilot, it won't be long before they're in real trouble. You can't treat people like that and expect them to return with their custom.”
“ASDA pharmacy
I recently had great difficulty setting up a repeat prescription owing to the inaction of the GP Surgery. The pharmacy staff were very helpful.”
“Most of my problems is trying to pay for my online delivery order, this happens everytime i go down to checkout to pay after giving my details. I do not get these problems with Morrisons so in future I will give my order to them. I have already been to my local bank Santander but that was no help, for Asda problem.”
“Went to Asda old Kent road on 20 July 2021 and upon entering I saw the lady security grappling a young boy accusing him of stealing! The lady refused to listen to anything that was said by the young boy who was obviously distressed so I intervened. I told the lady security she shouldn’t be handling the boy in that manner and if the young boy had stolen? She was unsure so I asked if the store sold the item in question? Again she was unsure, so I told her to check the system and if the store doesn’t sell it she has to apologise.
In the mean time two other security guards came over and usehered the young boy and his two friends to leave the store and responded and told them “No way, as your colleague has just stolen from this young boy”
The security’s answer to me was “ they know they are not allowed in here” so I question why, his response was that “they are entering without an adult”
So I suggest that it’s ok to kick out someone after removing their personal belongs from them, you have got be mad! And also gave him a scenario with me and them taking my phone and I would not be leaving the store under any circumstances!
During this time the lady security returned and apologised to the young boy. But the other security was still adamant the boys shouldn’t of been here!
This is one of the many reasons young people have no trust in the older generation, children should be seen and not heard!
They are our future... if we keep on demoralise them what future do we have...”
“Asda Toryglen worst ever for getting in and out . They put a petrol station in traffic murder then a McDonald's traffic just stupid I stay in Toryglen would rather go to Tesco. Lidls or Aldis Avoid Avoid Avoid”
“48hrs have passed. ASDA HASN'T GIVEN ME MY MONEY BACK nor my shopping. I emailed Roger Burnley... he is a joke... quite the same as the company he runs... THIEVES GIVE ME MY MONEY BACK”
“It appears that Asda (Bridge of Dee) believe they are can now decide if a consenting adult is allowed to buy alcohol with their shopping. Due to the fact that I had my 14 year old daughter with me at the time it was taken away (despite telling them this was for my own consumption). It seems that Asda are now her guardian angel and have the right to tell me how to run her life. Strange times ....”
