“First on line order never again. Delivery booked 5-7pm texted at 6.15 to say order on way. 8.20 no sign. According to Asda customer service Drivers not tracked (god help them if they were in trouble) no idea where deliveryit is. Refund 3 days! So no food and shopping money with Asda how does my family get fed now? Do Asda care - not likely. Shopped in store for years but the service and moreover aftercare means I will prob now use Sainsbury’s or Tesco. Automatic failure penalties should be implemented for this sort of thing. Glad I’m not a single parent on strict budget if you are do not use this service. Asda should be ashamed perhaps they are the ones who need .... every little help. #fumingatasda.”
“I bought the corner garden set, it turnt up with no screws and no instructions I then had to call to get these sent out, they arrived loose in a envelope and not enough screws I’m now on day 8 and still no screws or instructions! I had to cancell our family garden party! And all customer services said was “ oh sorry here’s £40”
I paid over £400 for something I can’t use and once again it’s out of stock!”
“Well Luton Asda Does it again
Making me feel I am not honest
I am signed to to shop and scan
Man's razer's with a sucuirty tag on
Went to process my shopping all items went through
Suddenly had a Asda employee hovering over me
Before I could ask them to remove the tag from the razer's
Then she took the item detaged and ordered me to show her the recipient
I paniced pressed the screen no receipt came out
She had to go into the system and print receipt
I was shocked Asda had been monitoring me as she had approached me before I had asked any staff member to remove tag
I told the Asda employee you are making me feel like I am a shop lifer
It's really wrong the way that Asda use monitoring proceedures
I have never not scanned an item I am paying for
also the razer's where on the receipt but the employee was checking my receipt for a long time making me feel even more paniced
Horrible position to be placed in 😕”
“I contacted Asda about a cleverspa tub I purchased off them which had gone faulty. I made the mistake of contacting the manufacturer first who said they would fix after lock down but didn't. By the time I contacted Asda my warranty had expired. Asda refused to help, refused to let me make a complaint and refused to tell me how to follow there complaints procedure. Ive never dealt with such poor customer service or treatment with any company in my life, and I've previously bought from the Range ;-) well done Asda your officially the worst.
They are truly shocking and don't care once they have had your money. I personally will never buy or shop at Asda again and judging by the reviews on this site I'm not the only one. Totally disgusted and will make it my new hobby to post as many reviews on as many sites as I can warning people about them.
AVOID @ ALL COST”
“Customer Services NEVER answer a direct question. Even tried contacting their CEO but complaint passed to one of his minioo. My advice, barage Aldi Customer Services until you receive a satisfactory answer - AND demand compensation! Lynne”
“Absolutely the worst online grocery company ever, please refer to my comments pin trustpilot. This company is a total joke. I contracted food poisoning due to Asda and they didn’t care”
“Tried to return a broken microwave. Staff went from being dismissive and unhelpful to downright aggressive and intimidating. This company is not respecting it's customers.”
“the worst service ever
, poorly trained employees the customer service is a shame everyone who my wife calls to try to solve the situation all the employees tell you something different and your situation is not resolved and the frustration only increases when you asks to talking to the manager or supervisor he still knows less that everyone and in no way helps you except "your complaint will be forwarded to the office"
my wife paid extra to have things earlier
at home, the driver who came to deliver things rang the doorbell and my wife opened the door
she went down the stairs with the baby to see the driver and he just sat in the van for 10mints and left
my wife has been talking to the customer service on the phone since 7:50 am and everyone who answered the phone always had something different to say in short, nothing was resolved for me to arrive at 10 pm from work and see my hungry son crying because the purchases had not arrived
nobody is responsible
nobody does anything
sincerely with this level of service and professionals, admires Asda's open doors
it's a shame
I will not recommend it to anyone and I will write a bad review every day until we reach 100% of bad review
SHAMEFUL, WORST company ever
Don't buy nothing from here”
“If you live on a first floor massionett please dont shop at asda, as driver buzzes, and then disappears or dump the shopping as it's too much like hard work to phone and say what end of blocks he's at or that he's unable to delivery to your door, plus they no longer use bag for delivery so all big joke really.. they need to put it in capital letter in term and condition for idiots like myself. Never re ceived, presume driver either return or kept products.”
“just went to asda Tiptree lady on door just looking around , people not cleaning there hands. no spray to wash the trollys . not good !! .. i thought asda may have leart by the last outbreak in there with the manager.. !! the virus is getting bad again and nobody is doing anything to try to help keep it away ... very concerning ...”
“Not any staff available to help me 9.10 am 8th may 2021
Unhappy that Asda not opening anymore till 8.00am unlike sainsbury and Tesco.
Will have to shop in Sainsbury’s in future as they still open at 7.00am”
“Redeemed a voucher for £50 but didn't receive my shopping. They kept asking me to provide the same information. I am NOT employed by Asda to do their work!!! No wonder their adverts used to pat their back pocket - it's OUR money these bandits have unlawfully pocketed.”
“Bought a cooked quiche from Asda.I took a couple of bites and realised it was not cooked all the way through.Spent the next day throwing up,made me really ill.Would never buy a quiche from Asda again.The quantity of their food has gone down hill.”
“Just eaten one of your 2pack rib eye steaks
I need to say that I had a ribeye steak in tomahawk restaurant and was charged £25 for an ordinary chewy thing that I would have given to my dog.
Yours are succulent tasty and very well priced
Thankyou ASDA”
