“Terrible service! 2 orders not delivered 1 because a "technical issue" and the other was a replacement order for the next day. After spending more than 90 minutes on the phone to the awful customer service team I was told the driver couldn't park and returned my order to the store even though I told the driver in the notes that there was a free car park just a few doors up and I would be willing to collect my shopping there. The drivers don't even call to tell you if there is an issue even though I provided a phone number! I have also been charged for the 2nd order as the customer service agent failed to cancel it :( Ordered from TESCO at 7pm last night and they delivered by 1pm today as the driver clearly read the notes, kept in contact to let me know where he was and what time he was arriving and had absolutely no issues with parking.
NEVER AGAIN!
If I could rate the service 0/10 I would.”
“All the substitutes are ridiculous. So bad my partner had to call into Tesco after a 13 hour shift. The packing? They put boxes of beer in bags and leave a full tray of tiny items which you’ve then to stand and lift out individually. Total disgrace, Tesco in future!”
“Over the past 7 months since my year's subscription (mistake) all sorts of things have gone wrong. Usually it is many items not available or short dates but has included damaged leaking items, leaving a bag of groceries on the van, not delivering bags of items as not on the van and today delivery will be up to 6 hours late (no explanation as to why). Along with overcharging and difficulty communicating with customer service due to language problems. Not once have I been offered free items or vouchers to make up for any inconvenience. I won't be renewing my subscription.”
“Charged twice for my food shop. Called customer service and got through to foreign call centre who have absolutely no clue what they are doing!! After 40 minutes of trying to explain (I would of had more luck talking to a wall!) I hung up before I totally lost my head. Why they bother having a call centre is beyond me my 4 year old is more educated and clued up than their staff!”
“This will be my last time I order my groceries online from ASDA what a dreadful company they don't even do what the customer has asked them I opted out for a substitution ignored me two of my items I ordered and it really confuses me I ordered 4 rolls bread rolls that out of stock and 2 cat foods very untrustworthy when a customer opt out of a substitution and they still give the customer a substitution ignored customers I would never recommend anyone to shop online at ASDA. The customer service woman who I spoke to about my order seems to not give a damn”
“If I could give them no stars I would. Food shop didn't turn up - no explanation. Still took my money. Was told I would be refunded within 5 days - that was over 2 weeks ago.
I since rebooked the delivery and they charged me AGAIN even though it was the same undelivered order. That night I was rushed to hospital so couldn't be there for the delivery. My partner called them and told them this. A week and a half later it is STILL being shown on my account as 'delivered'.
That's 2 lots of over £100 they owe me and no one seems to care or do anything about it, despite explaining that I can't afford to buy more food until I have those refunds. They blamed my bank however I had a refund elsewhere that went in within 24 hours so it's not my bank.
I will never shop at Asda again and I will be contacting trading standards.”
“I hadn't been advised via text/phone call that delivery was cancelled. I found out when I called your customer service. Totally unacceptable and will never use your supermarket again.
Asda shopper acts after her online delivery failed to turn up https://t.co/txpEiW5875”
“Awful customer service. Both online and on the phone. I've been left with no money and no food all because of Asda's new payment system. Just because I amended it. Last time I ever shop with Asda!!!!”
“My home delivery was cancelled on the 8th sept,no idea why,didnt see emails untill after work,text advising order cancelled 3pm,had to go to sainsburys,ruined my saturday.
One week on 15th sept,no conformation email,shopping arrives with 5 minutes to go,70 per cent missing,its a computer error says the driver,he has no paperwork or hand machine,i returned one item he said he would write it down. Truely hopeless,you charge more than others to deliver and deliver if and when you like and delivering what you like instead of what i asked for.I dread to think what money theu are taking for this charade.”
“Ordered a home delivery, delivery driver was sick and when speaking to customer services they hung up. Extremely rude and unacceptable service, we have been told to wait 5 days for a refund or pay again for another shop that might not arrive.
First time using ASDA and never again.”
“Your workers are racist I was spoken to rudely was made to wait for over 30 mins to drop a parcel off I was lied to by Asda workers and then told by a Asda worker that I have no chance being Asian my self I will have no chance making a complaint
I was told he gets racist remarks said to him and he works there I have recordings of the conversation and I will be taking this further
When I made written complaint all I got was sorry no letter no call back from the manager of the store
Asda Queslett has disrespectful rude racist workers who do not no how to treat or speak to people disgust behaviour and disgusting attitudes”
“I ordered my groceries with ASDA and while I understand they may not always have everything in store, I was not happy with the replacement items they gave. But I was particularly UNHAPPY with the fact they FORGOT to include 2x items I had paid for! Then they failed to notice this until I pointed it out to them! Moreover, I expected they would deliver the two items THEY FORGOT the following day. All they did was refund me. Which mean I had to go to the store REGARDLESS. Which defeated the purpose of the whole exercise!! Highly disappointed with the level of service! The least they could have done was send the two items they forgot the following day!”
“We ordered 12 bottles of wine, and 6 bottles of fizzy water from your company, on the click and and collect service at your Great Yarmouth store, the main reason being that on several trips to the store I had try to buy the wine lindemans bin 50 but the shelves were empty, I had asked several times if the wine was in stocks, and was told yes! I asked if someone could get it, however no one was available. I went to collect the order, scanned my bar code, and then had to wait 10 minutes before someone came, when they eventually got to the collection area it was clear there was no wine, apparently it was unavailable, I was then told that they had substituted the water as it was again not available. What a total waste of time and effort, I will endeavour to shop elsewhere in future.”
“Awful home delivery experience from Penryn Asda in Cornwall.
Ordered for Sunday 7pm - 9pm. The delivery did not show up. Contacted them at 9.15pm, was on hold for 45 minutes, they then cut me off as they had shut their phone lines.
Waited until 11pm - it still did not show. No one contacted me at all to tell me it was not coming. No lunch or dinner for the following day when I would be at work.
Contacted them in the morning, was on hold again, the lady could not get another slot until two days later. Unbelievable. I asked for compensation as I had no food in the house and would have to go out to get some. All she offered was a delivery pass (which I said no as I will never be using them again), I asked to be transferred to a supervisor but I was on hold for another 20 minutes. I asked to be phoned back at 11am. It is now the following day and no one has contacted.
I honestly can not believe what they have put us through just to get a delivery. Never ever again will I use them and I would highly recommend others do not either. Customer service = horrific!”
“Fed up of the refurb in Cribbs Causeway. Everything moves every week, signs take you to the wrong aisles. Shop dirty, no staff on till, shelf produce out of date a total disgrace.”
“Long Eaton store. 5pm on a Friday night your pizza counter is out of toppings. We point out to the department manager there is a shop full of peppers and onions. He advised it's company policy they can't use them . What a stupid way to lose a customer who's been shopping at ASDA for 30 years Now I and the other family members I take shopping all use Tesco. Well done”
“I ordered a £47 delivery to be delivered between 8-10pm, and IT NEVER SHOWED UP! I waited up until 2am because some other reviews were saying they sometimes are a few hours late. No one called me to let me know it wasn’t coming, even the delivery status on the app stayed as ‘out for delivery’!? I then called customer service the next day, because I had still not heard anything! They tried to just cancel the order and refund me, and then when I said all of the above they tried to give me a free delivery within the next month(subject of course to the £40 min spend). I can’t believe how’s badly it was handled, I’ve ordered with Sainsbury’s, Tesco, and Waitrose, and have never ever had a single problem, none of them have even been late. I WILL NEVER SHOP WITH ASDA AGAIN.”
“Delivery didn't come . After two hours rang call centre who said they would ring back- didn't . I rang again . They will reschedule for a day later !!! Not good enough. Communication needed when there has been a problem. Keep customers informed . I am supposed to wait in a whole day tomorrow as they can't give me a time ... I'm now getting in the car going to Tesco, last time I use Asda”
