“It's been more than 10 days since I UNFORTUNATELY decided to try ASDA online instead of TESCO. They didn't respect the delivery slot, and on top of that, the driver was unable to deliver more than half of the shopping because he wasn't able to open the van door (!!!). As a result, I ended up with no food but they charged me for the whole shopping. I have been calling Customer Service since (I even lost count of how many times) and they just are a bunch of incompetents unable to solve the problem. Still waiting for my refund.”
“Rubbish after sales service regarding broken parasol will not be shopping at asda direct again would not replace item broken when itwas delivered still waiting for them to call back after conplaint”
“I ordered shopping to be delivered between 7-9pm. Finally turned up at 10.15. No communication to say it would be late. Customer services were no help. Drivers were cheerful enough but no apology for being late. When I unpacked my groceries the majority of the fresh stuff was next day sell by date. Not much good when I had ordered a chicken on Wednesday for the weekend. This was my first and last internet shop with asda. As a pensioner I thought it would save me s lot of carrying but if I want fresh goods I'll continue to struggle on bus”
“Asda banned a whole school (Beverly high school ) from going into their store before school because “they’ll be late for class and it’s unhealthy “ people think it’s unfair how certain members of the public have to suffer from Asda’s stupidity! They’re just losing out on profit and students may need to get their lunch before coming to school STUDENTS SHOULD NOT GO HUNGRY BECAUSE ASDA DONT WANT THEM TO BE LATE FOR CLASS ! It is pathetic how Asda want to ban them going into their store before school to get food or drink. They said that if we carry on insisting on going into Asda in the morning they will ban us permanently why are they banning us we have a right to shop in their store with everyone else ! WE HOPE ASDA RETHINK THEIR ACTIONS BECAUSE NOTHING GOOD IS COMING OUT OF IT !!!!!!”
“Asda banned a whole school from going into their store before school because “they’ll be late for class and it’s unhealthy “ people think it’s unfair how certain members of the public have to suffer from Asda’s stupidity! They’re just losing out on profit and students may need to get their lunch before coming to school STUDENTS SHOULD NOT GO HUNGRY BECAUSE ASDA DONT WANT THEM TO BE LATE FOR CLASS ! It is pathetic how Asda want to ban them going into their store before school to get food or drink. They said that if we carry on insisting on going into Asda in the morning they will ban us permanently why are they banning us we have a right to shop in their store with everyone else ! WE HOPE ASADA RETHINK THEIR ACTIONS BECAUSE NOTHING GOOD IS COMING OUT OF IT !!!!!!”
“Asda didnt deliver in my Sunday evening paid for window. Didn't contact me, then rearranged for monday afternoon when I'm in work. (Do you not even review order time patterns?!) Stupid doesn't even begin to cover this.”
“After getting back from holiday we booked a delivery to fill up our fridge and cupboards. Delivery due 11am-1pm, the driver turned up at 11am with just the alternative items and missing the remaining 32 items on the delivery note. I refused to accept them. Driver made assurances it would be sorted, he was rude and frankly didn't care at all. I called customer services to confirm that my order would be redelivered. They confirmed they would redeliver within the hour, even sent an email to confirm. It never arrived. Called them again to work out what was going on, after being on hold for another 30 mins I got through to the customer resolution team and they confirmed that it would be delivered between 8pm and 10pm. Offered me £20 E-voucher in response. Suffice to say it still isn't here at 10:30pm. Called them again for them to tell me the local store isn't responding to calls and the customer resolution team have gone home. I've had to cancel 2 events I planned to go to this evening and now I'm being told I'll have to be in tomorrow to receive it. The money has already left my account and I've had to buy more food to cover us for tonight and tomorrow. Absolute joke. How can a delivery driver not check what he's delivering against the customers order sheet? How can a customer resolution team disappear before the last delivery of the day? And how does a £20 e-voucher make up for a completely wasted day? Asda you're an actual joke. Sainsbury's should forget about you sorry lot.”
“Hunts Cross, Liverpool. My last three deliveries, 2 were over an hour late, the third has a missing item worth £8.50. The driver said he would drop it off the next day, called the call centre, they had no idea what i was talking about. Drivers obviously chat s***
Cancelled my delivery pass, the service is appalling!
I have a son with disabilities, I'd rather struggle around the store than rely on Asda home delivery.”
“Totally miserable member of staff at Emerson green, very rude woman staff member, talking to a old man like he was stupid,bullying younger staff, talking to them like she had a problem!!pony tail at 60...odd”
“Delivery driver has a shocking attitude and didn’t bring the shopping to my front door. That is what I pay for then I phoned to complain and nobody was interested.”
“First time Asda order late so gave me voucher for this, second time really messed up order never arrived no phone call or anything off Asda to say wasn't coming I had to contact them, waiting to here off manager about situation now, please don't order grocery shopping at Asda Wrexham store they treat there customers such as me terrible everyone stop ordering shopping with them my advice is .”
“Ordered online delivery never turned up didn't even get a call or nothing to tell me I rung up didn't know what was going on what a joke. Rung next day still didn't know I had to 're order to which some items were then sold out . Poor customer service.”
“Avoid! Didn't show up for my delivery. Couldn't get through to anyone. Eventually managed to speak to customer service who had no idea what was happening. Several days later after no indication of what had happened to my grocery delivery they called. All they could offer was free delivery if I rescheduled. Ooo, a £1-2 compensation for what turned out to be considerable inconvenience with no communication!”
“I purchased a table and chairs 89.00 same one in Wilkinson's 60.00 emailed phoned up got told shop round next time gave me a link to put my receipt number in don't do price promise with Wilkinson's I was told so Asda use your 29.00 to teach your staff good customer service because they way they talk to your customers they need it !!!!!!!!!”
“Ohhh no . I have never left a negative review in my life and I do realize that this is not a Asda starred store , but dear me, I also think that you can expect some sort of standard when you go shopping Unfortunately, the standard at this superstore was very poor. No shopping anymore . Bad staff, and the managers don’t take care of that .”
“Totally unresponsible and none care about the customer. I've ordered a gift for a child party. It was collection next day after 5 pm, the party was at 6 pm same day. No product arrived in Asda store, no help from staff in store (they say traffic and we can't help you), no help over the phone (they said we can't contact the store we will call you soon, but they never called). In the end, we went to the party without the gift and with two hours delay. Product arrived on next day after the party (should be really bad traffic) and after all this, they send me a feedback form to say how satisfied I am with their services. I write them complaint before two days but no one answers me. Zero care about customer!!!”
“Appaling service , will never shop with Asda again!
I have made an order online. Ordered 4 milk formula for my baby, only 2 got delivered but got charged for 4. Had to ring them to get a refund as 2 formulas were missing, got a refund but had to shop elsewhere to get more and pay for delivary charges again.
20 of baby food jars that I have ordered have been substituted , I was not happy with the substitutes. Was told that I could give them back to the driver for him to issue a refund. Have been on the phone to Asda 5 times to get a refund but still have not received it. They keep telling me that the refund would take 3, then 5 then 10 days depending who you speak with. It has been 6 days since the delivery and I am still waiting for my money back.”
