“If I could rate them zero I would. I ordered £100s of non alcoholic beverages and water for my daughter’s wedding reception for 380 guests, 3 weeks before the event. Asda charged my card for the amount upfront. On the delivery date, I got an email message to say that Asda had cancelled my order. No explanation was given. I called to see if something could be organised - I was desperate.
They just said it was a problem from the store end and there was nothing they could do. That was that. They were cold and unbothered.
Such disgraceful behaviour - oh they offered a £10 voucher and then said I won’t get a refund for up to 7 days - so I was also out of pocket. Their offer of online delivery is a cruel joke.
I wish we had read their reviews.”
“Firstly I ordered pull ups and received nappies and I ordered over 100 and they only brought 30 then I ordered clothing for next day delivery got two items but not the rest as it was meant to come in two delivery on the same day so thats two bad experiences in one week won’t ordered from asda again”
“Orderd groceries online. Missed home delivery by 10 minutes was still within my delivery slot And contacted them they said it will be cancelled or can deliver tomorrow. Disgraceful customer service. I won't be ordering from Asda again.”
“I recently received an email querying participation as a mystery shopper. I was asked to fill out lots of questions all of which I said I was not interested in. Since doing this I've been pestered by an energy provider and I'm sure there is more phone calls to follow. ASDA you are guilty of misusing clients information!!! I will be avoiding ASDA shops in future.”
“Asda delivered a clothing parcel to the wrong address, an empty house. The parcel should have been signed for. the delivery company emailed to state it had been signed for, but the parcel can be clearly seen in the porch of the locked and empty house. It has not been signed for, and been delivered to the wrong address. Asda refuse to provide a refund, stating We have to retrieve the parcel. What sort of service is that. So now Asda, you have stolen my money and used a second rate bunch of liars as a delivery company and you expect me to sort out your mess for you. I will be posting a story on Facebook about this and ensuring it is shared against and again until you refund my money and provide a written apology. Your service level is appalling. To think I have frequenting your Broadstairs store every week since it opened.”
“Really don't appreciate being woken up at 7:30 am on a Sunday by 1 of you're obnoxiously loud delivery van's or driver's making a delivery or 2 right outside my house!!!!!!!!”
“Was not happy with the service I received went up to the fag counter and asked for B&H dual was given B&H silver opened the packaging and realised they where the wrong ones so when I went back in they said they couldn’t change them because they where open so I had to buy the ones I wanted in the first place waste of £10.05 which isn’t cheap 😔”
“Failed to turn up for my home delivery. This is the second time nothing has arrived and no communication has been made to notify me. Apaulling way to treat customers. Will never use again.”
“Asda took money from my bank account for an online groceries order on Wednesday July 18th July. Had email saying order would be delivered 9:25am and 9:55am that morning and guess what it never arrived! On speaking to the customer service team for online groceries the lady told me that the shopping hadn’t been delivered as driver couldn’t find our house (funny considering they frequently deliver to next door but 1 from the exact same store as ours was due from). The woman advised that n9 money was taken from my bank it was just held by my bank - liars it is now 24th July and the money has been removed by Asda from my bank to theirs! Had emails from there customer service only after copying their ceo into the email change, they now tell me the order was fulfilled and they need to investigate then refund, funny I was told the shopping was returned on the very same day to store due to driver bein* unable to find our house so exactly what is there to investigate??? And why is my money still not returned to my bank by Asda as this was their incompetent staff at fault! Do not use them the6 are quick to take your cash but really do not want you having it back even if you neve4 received what you paid for, and to top it off the offered a £10e voucher as a gesture of goodwill are you taking the P! Asda is a joke and it’s complaints team are as thick as.”
“Back to Tesco for me! 5th time groceries cancelled,no explanation or apology.Customer service outside of UK and haven't got a bloody clue what you are saying and obviously read from a script. Absolute joke.”
“Having purchased Asda special coleslaw regularly for sometime now I am disappointed with the latest packaging as it now does not have the plastic resealable lid as it use to have and opened there not an easy way to reseal for later use just wondered what your thoughts were on this one”
“FRAUD AVOID! I went away on holiday to devon, we decided rather than take food with us as it was self catering we would use asda home delivery. MISTAKE. The delivery guy rang to advise he couldn't find the address we told him where it was and he said he would be there as soon as possible. He never turned up even after I rang him 10 times he wouldn't answer. Horrendous service. I then notice the following day my delivery was showing delivered on the asda website, I immediately rang them to ask what was going on as I didn't receive anything. They advised that it was their mistake and they could see it hadn't been delivered and that no money would be taken from my account as it was a failed delivery. Great but I still didn't have my delivery! still not good enough. The end of our 2 week holiday came and on returning home I logged into my bank to check my balance. Guess what ASDA took the money for that delivery. Complete FRAUD, I have contacted the police and passed to a solicitor as it cost me £12 per day bank charges as I went overdrawn. I called asda again to be told that basically they didn't do anything wrong and that they would refund my order that I was charged for and that's it. So I pay the £120 bank charges? I don't think ASDA you aint that clever. Be prepared for massive exposure! ive just emailed the story to the bbc, not only did you leave us with no food for my family including formula and nappies for our disabled child but you then took money from my account commiting blatent fraud. Is this how you work? we will see. U've done it to the wrong person this time. All I can say is use TESCO or anyone really! really don't waste your time or money on these incompetent idiots.”
“I tried to buy 4 times from Asda on line, as their price and quality are good. However, only 2 out of 4 were actually delivered. I waited for 3 hours and they end up cancelling the order. No excuse, no respect at all with the costumer. And you have to wait a couple of days to get your money back.”
“I live in flats and ordered groceries from Asda online and the driver upon opening the main door, very rudely refused to deliver the order at my door and left with all my groceries!!! I always order online because i can't carry heavy stuff and they always deliver at my door, i never had any problem like that. People like him make the companys suffer for their attitude. Very disappointed!”
“Recently had an order delivered. Money taken out ok. Then Asda took out another payment of 69. 98 on the same day. No additional order made, so in other words: stole. Contacted Asda and followed their instructions but nothing. Was advised today that there is no one available to help me. What in the whole Company! Bull. Police contacted this is theft or at the very least fraud.”
“Horrendous customer service- will not use again
Decided to use Asda for home delivery and 3 times in a row now they have cancelled my order as there was an issue of some sort. They are not allowed to tell you what the issue is. funds there to take payment, everything matches but they just automatically take your slot away and you have to rebook. Wouldn't recommend. Didn't try and rectify and just said sorry they are following their process in accordance with their terms and conditions... cus thats acceptable right ?!”
“I was overcharged, I bought 5 items and was charged for 6. Instead of giving me my money back I was sent to the customer service desk, WHICH WAS UNOCCUPIED FOR 15 minutes. I had to wait for 30 minutes, imagine the queue, TIME WASTERS, that wad my last visit”
“Bought the playday rainbow sprayer for my little girl thinking what fun she can have on a hot sunny day. This has got to be the biggest load of crud ever!!!! Followed all the instructions to a 'T' and the stupid thing would not stay up!!! No wonder the woman on the box is holding it up. I have a very upset girl and a very hot and flustered husband!!! Do not waste your hard earned cash!!! The struggle to get it down and get the water out was even worse!!!”
