“I rang the customer service line as I was in happy with a substitution I was given and the lady I spoke to was extremely rude and short with me seriously thinking I’m not gonna use the online service again put me off ASDA”
“I went into Asda yesterday, the store in Perry Barr, Birmingham. I did my shopping and was ready to pay using the self checkout. And some of the staff were really rude the way they were talking to you and have no people skills whatsoever. The tone of voice they were using to speak to customers, not just myself I saw it with other customers, it was disgraceful. There was no help for from them, I did quite a bit of shopping and I was expecting some assistance in packing but they they just stood there watching. I asked one of the staff if I could have a couple of bags please? And the staff just pointed where they are?? I had to get them myself and left my shopping on the till? Like really?? Asda really need to employ better staff who can help customers that's what staff are there for.”
“Their customer service is ridiculous It takes almost an hour to gt through to anyone then u get passed around.
They took 18 month to deal with a claim to them put it down to 50/50 an take away all my no claims ...
Do not insure with them ever”
“Their customer service is ridiculous It takes almost an hour to gt through to anyone then u get passed around.
They took 18 month to deal with a claim to them put it down to 50/50 an take away all my no claims ...
Do not insure with them ever”
“I have made my second home delivery with Asda in order to save money.
Not only they were out of stock with many regular items like bag of carrots or organic cucumber etc...
My second order was delivered with MOUSE!!! It appeared few minutes after the shopping was delivered and packed in the evening. Literally 10 min no later I have heard strange noise in a kitchen by the bin liner.
Next day I spent 30 min on a phone complaining and crying as my apartment had never had this issue. Never. Sadly after being passed from one customer service to another, NOTHING HAS BEEN SOLVED. I am now to pay professionals to remove the mouse from my own pocket and I feel discussed by the whole thing. Revolting.
DON"T SHOP IN ASDA!”
“Asda never delivered my grocery order and then charged me for the groceries not received.
Here I am 2 weeks later and still haven’t received the money back.
They keep telling me it’s been processed, they were quick enough taking my money for the groceries I never received 😡”
“I made an online delivery and it was not delivered at all. The driver left feedback without claimed that he had not received a response upon arrival at my address. I was very disappointed to hear this response as I had been waiting hours for this delivery. In any case if the delivery had been cancelled then I would have expected at the least for Asda to to inform me that had been cancelled. This has happened to me before which is why I have had to leave this review sadly.”
“I booked a slot from 20:30 to 21:30, I got a text saying it may arrive earlier than usual. My order didn’t arrive at all, when I called customer services they told me an attempt had been made but no was able to receive the order. Which is a lie because I was looking outside my window the entire time and no attempt was made whatsoever. They were able to reschedule my delivery for the next day but by then it was too late. Never shopping online there again.”
“I was ordering groceries online for the last 2 months, and although they do have good prices and products, I will stop ordering from them anymore as they always sent products with just 1 day till the expiry date. The fruits and vegetables they bring are off and I need to throw away some of them. Its pity as I like shopping in ASDA and they have good products, but the online service just doesnt do a good job.”
“I had an order arranged for tonight between 6pm and 8pm. I received a text at 11am this morning saying the order had been cancelled. No explanation was offered. When I rang the customer services, ASDA could not offer an explanation as to why they had cancelled my order. As well as this, they offered me a £10 'good-will gesture'. When I said i wasn't happy with this, they cut my off the line.
For such an abysmal service from such a large company, I think that is disappointing and shocking.”
“the delivery guy was a fascist he turned up at my door and threw my food through my letterbox. the fruit was mouldy and the delivery was 4 fucking hours late.”
“I have tried to contact Asda Customer Services. Started with multiple choices, was put on hold for ten minutes having given my details such as name, phone number, post code, etc.
Was told that I would be put through to the appropriate department and was once again put on hold.
I then went through to a call centre in the Phillipines, who wanted all the same information that I had just given.
At no stage was I asked what I was complaining about. What a waste of time.
I will not be shopping at Asda again”
“First time ordering him delivery, order didn't turn up called customer services -- had no info couldn't tell me why and if it was still coming called store direct was told to many orders so mine had been changed to an unspecified time tomorrow, fantastic what a rubbish company, back to Tesco for me”
“I ordered some holiday clothes to collect from the store ,Heeley Sheffield went on the way to the airport to collect them it was snowing ,I ask a girl at the checkout at the collect desk ,who the shouted another woman on a check out ,she finished serving the walked away collected carrier bags from the other side of the shop then gave them to a man to put away ,I'm still waiting she looked at me and then walked on to the shop floor completely ignoring me ,so I walked out never shop again ,disgusting customer service .”
“Order cancelled due to snow, understandable!, but 3 days on and they still not released the payment, I had to shop elsewhere........... my bank have told me its Asda who keep hold of it, they can not release it until Asda tell them to! after 6 phone calls to asda, to be be told the same old story, its not us ring your bank!”
“7 out of 8 orders cancelled by myself because deliveries were over an hour and a half late. That represents eight months of shopping.
No explanations or apologies. Customer services not interested.
Staff are like zombies, manners are an anathema to them.
Goodbye asda.”
“Delivery Driver Just blocked the residential road and told me to wait for 5 min while she was unloading goods. She was to lazy to park in a parking space 5 just 5 meter away.”
