“They don't even deserve the one star. Truly appalling service. Shopping was to be delivered last Friday 6-8pm. Come 8.30pm no sign of a driver or a phone call that something's wrong. I ring their customer service. They tell me driver couldn't find me so my shopping will not be delivered. Why didn't he ring? We are not sure why. Will I be charged for my shopping? Absolutely not. 3 days later I check my bank account and - wait for it - the whole sum for the undelivered shop is taken out of my account. Rang them again to ask for reimbursement - will take at least 48h but somehow I am skeptical this was my last call to them to rectify. Avoid if you can.”
“The click and collect service at Asda is not a service it is a disgrace, I had to wait over 15 minutes just to get anybody to START to get my parcel, luckily I asked a member of staff passing to find out what was going on.
The click and collect point is the other end of the store to customer service desk, that shows how interested Asda is in customer service.
I will never use click and collect at Asda again.”
“OADBY LEICESTER ABSOLUTELY RIDICULOUS! I DO NOT THINK I HAVE EVER WRITTEN A BAD REVIEW ABOUT A COMPANY BUT I HAVE NEVER BEEN SO FRUSTRATED WITH DISGUSTED SERVICE AS I RECEIVED FROM ASDA! I BROUGHT A CHARGER FOR £16 FROM ASDA UNFORTUNATELY I DIDNT THINK TO TAKE THE THE RECEIPT AS YOU WOULDN’T EXPECT TO BUY SOMETHING AND THEN IT DON’T WORK. I WENT BACK TO ASDA TO EXCHANGE THE CHARGER WHICH I ALREADY PAID EXTORTION FOR AND A LADY CALLED CHRIS AT CUSTOMER SERVICE SAID SHE WON’T DO NOTHING AS I DON’T HAVE THE RECEIPT. I TOLD HER TO CHECK CCTV CAMERA AND SHE TOLD ME TO GO TO THE SECURITY GUARD AND TELL HIM. WELL HELLO? YOU WANT THE PROOF BUT YOUR TELLING ME TO GO AND THEN SHE RANG THE SECURITY GUARD WHO TOLD HER TO TELL ME TO COME BACK ANOTHER DAY. ANOTHER DAY???? AS IF I HAVE BROUGHT A CHARGER TO KEEP GOING BACK AND FORTH TO GET IT EXCHANGED AS IT DON’T WORK!!!!! CHRIS KEPT ARGUING WITH ME AND WOULDN’T DO NOTHING, I THEN ASKED TO SPEAK TO A MANAGER. SUKI THE MANAGER CAME DOWN AND TRIED CHECKING ON THE SYSTEM BUT DIDN’T FIND MY TRANSACTION, I ASKED THEM TO CHECK THE CCTV WHICH THEY CLEALY COULD NOT BE BOTHERED TO DO & HARVEY WHO COULD HAVE CHECKED THE CAMERAS REFUSED TO DO THIS. I RANG CUSTOMER SERVICE AND THEY TOLD ME IF I COULD REMEMBER THE DAY I BROUGHT THE ITEM THE STORE COULD CHECK AS PROOF OF PURCHASE, I TOLD HER THAT THEY ARE NOT CHECKING AND GAVE HER THE EXACT DATE WHEN I VISITED THE STORE AS I HAD TO GO THROUGH 100’s OFF MESSAGES JUST TO CHECK WHAT DAY I ACTUALLY MADE THE PURCHASE HOWEVER WHEN I TOLD HER THE STORE WONT CHECK CCTV WHICH SHOWS THAT THEY CANT BE BOTHERED TO CHECK THE CCTV AND DO THERE JOB PROPERLY WHICH RESULTS IN ME WASTING MY MONEY SHE THEN TRIED CHANGING HER WORDS AND SAYING YOU CANT ONLY CHANGE IF YOU HAVE A RECEIPT. DO NOT EVEN BOTHER BUYING A CHARGER FROM ASDA THEY CHARGE YOU £16 FOR A CHARGER THAT DON’T EVEN WORK!!!!!!!!!!!! AND THEN TRY SAYING THEY WON’T EVEN REFUND OR EXCHANGE AS I DON’T HAVE THE REICEPT WELL MAYBE IF THEY CHECKED THE CAMERAS THEY WOULD SEE THAT I BROUGHT IT. A BLOODY RIP OF, DISGUSTING SERVICE AND RUBBISH QUALITY ITEMS!!!!”
“Well for a start waited 15 mins for someone to bring my click and collect to me , and feel would of been longer if hadn't reported it !
Then found the right item I ordered in store so ask to swop one of the items I ordered for the correct item and was told no , I needed to buy the item and then go through the process of sending the other back and get a refund when they receive it , never have I heard of this before if it's a Asda product and swooping for a adsa product what the big deal ?
I will not be using this service again !!”
“UNDELIVERED ORDER | REFUSE TO REFUND
After waiting hours and talking to customer support multiple times! They weren't able to inform me of the status of the delivery scheduled for 3pm, after 5 hours later, I was told the delivery didn't leave the wharehouse because of van breakdown.
Demanded Full Refund and they insist on re-delivery after two days.
Ridiculous service, hopeless customer support and terrible management.”
“Left work early for our grocery delivery, sat in for almost three hours. When our delivery was almost 40 minutes late WE contacted Asda customer services (despite their website saying that if there's a problem they will contact the customer!) Turns out that the delivery driver couldn't find our house (despite it being on a main road and signposted as it's on a farm of the same name and next to a cafe!!!!!), didn't bother ringing us for directions and just missed us out. Order cancelled!!!!!!!
To say we are furious is an understatement. We pay for an annual delivery pass but we will never order from them again.
The woman on customer services, who could hardly speak English, could not have cared less when we explained that we left work early (missing out on pay), have sat in for hours, wouldn't have been know about the cancelled order had we not rang them, the fact that we have NO meals to cook for our young family or myself who is 6 months pregnant. She offered a £5 voucher and absolutely no apology at all!!!!!!
We have had problems with George orders before too. Should have learnt our lesson.
Asda could not care one little bit about their customers.
I will have to drag my young children round the shops tomorrow now (not Asda!), carry the food to my house through the foot of snow we have, whilst pregnant (our garages and driveways are set apart from the house by quite a way) - after I've been to work all day and made up the hours I've missed tonight!!!!!!”
“Slow service at checkout in Leamington Spa store waited 20 minutes to be served. Staff calling for assistance very slow response from runners. Haven't been for a while won't be going again.”
“We placed an order with Asda for twenty four bottles of wine for a family get together or Christmas we specified that we did not want any substitutes the order was for the sum of £147.02 when the order arrived the driver didn't even unload, as they had sent a substitute and he could see by the order none would be acceppted so they were sent back.
I have spent the last three days trying to get my money back after two very long phone ,calls with Asda customer service [Would anyone pay for 24 bottles of wine they had never tried )
Still waiting for my refund of £147.02 day four. Going back to Tesco for shopping as refund come back next day good bye Asda”
“After over a month i am still waiting for money regarding an item that was out of stock I call them few times and all the times i get a different answer and the situation is still pending. Lately they have been using my personal details as i got charged for money with no explaination. Definitely the worse online shopping and customer support I have ever experienced!”
“online shopping is horrible if you are shopping for a family. They never deliver the quantities you need. if you order 4 of something they only send one. Hit and miss with their substitutions as well. ordered 15 smart price eggs they sent 6 free range and charged me the same price. Ordered mixed spice to make christmas cakes they sent curry powder ! If you really need your shopping go in person. Lots of stuff are NOT listed on the website or are "unavailable" when they ARE in store. but they are pushing other brands.”
“Went to 24hrs Asda in Rohampton . Looking for kinder surprise eggs for my daughter. I couldn't find it . As I approach the tills I asked a lady if she can help me find them but she pointed me to the customer service. When I got there poor lady at customer service had to walk back to the same lady who told her if he could not found it in the shelf then we don't have it. So why did she send me to the customer service. May she wanted me out of the store as the customer service is on the way out.She wasn't on the tills just standing not doing anything. She seems not to care even to put an effort to take me down the shelf to check. I went to the next 24hrs Tesco new malden and I asked an employee who walked me to where the kinder surprise eggs were. Poor customer service at Asda. She was a coloured lady.”
“called in to pick my click and collect parcel at about the given time - filled in the screen inside the store with my reference number and recieved a print out saying the parcel had arrived and someone would bring it to me. A while later someone came up to us and told us that the parcel was not ready. He said we could wait for the parcel or come back later. We decided to come back later as they said they would send another email when it was ready. At 21:57 they sent an email to say it was ready to collect, the store was open 24 hrs. When I went to pick it up I was told the click and collect service had closed and there was no way of getting my items till the following day. I have used click and collect from other stores it has only needed one visit, not 3 visits (assuming this time I am successful). I dont think I will be using the Asda service again any time soon”
“Awful experience all round. Too many self checkouts, dreadful quality George clothing and too many non food products. Expensive too. Stay away if possible and try Morrisons. Not Asda though, or Lidl and Aldi as they are even worse quality. Not much choice really is there. Sigh.”
“My children and I were disappointed this evening when our order from ASDA did not arrive. I needed a steamer in order to make a meal they really wanted, and it never arrived. We've just moved to a new estate, and apparently the driver, called Alex, could not find the address. What is the point of ASDA having my telephone number in my account, then? What would it have cost this Alex person to give me a call and ask for directions? Every other company that I have ordered things from since moving here,they call and say when they can't find our place, and we direct them. Easy peesy! Does ASDA not train or expect their drivers to go the extra mile? My poor children kept on looking out the window every time they heard a vehicle, thinking the steamer had arrived so that I could make the food in readiness for breakfast tomorrow. A simple telephone call, and my children would not have gone to bed disappointed. Thank you ASDA for NOTHING. And so you don't think I'm paid to leave a bad review, my order number was 18395262066.”
“ASDA provides an utterly appalling customer service. Drives fail to understand simple delivery instructions and waste customers' time. I wish there was a way to remove this company form the options we have to buy grocery items. Such a rubbish company”
