“ASDA are an exceptionally poor organisation who treat their customers with complete disregard. They fail to understand the concept of customer loyalty and how this affects their brand. They have a low expectation of the customer experience and treat all customer complaints with complete apathy and disrespect.
Their Head Office and Executive Relations Office are quite expert in 'stonewalling' and appear completely inept in their role and attitude toward their customers.
I am a Marks & Spencer shopper but shop at local stores for high street brands which I cannot get at M&S. ASDA are shockingly poor and treat customers shabbily and without respect.
ASDA cannot fail to see their customer service ratings on TRUSTPILOT and social media sites, yet they fail to respond in a positive way to improve the customer experience and the way they treat their customers.
After my recent experience with their woefully inept Customer Service team and Executive Relations Office, I can say with surety that I have shopped at this store for the last time.
I would give no stars if this system allowed !!!!”
“Placed an order online, payment taken. The next morning was told by email and by tracking the order that it was being processed. The delivery time came and went. Asda cancelled the order. I have to wait 7-10 days on the order being refunded. I wont shop with them again.”
“You filly scum we live in the country side and you let us know on the same day that you can't do the delivery and we are pensioners and can't get out a big firm like yours you should be ashamed of yourself just go's to show your just Mickey mouse outfit and don't answer your phone”
“Bad management at busy times self service tills seem to get closed. Then when approached the convenient answer is provided "tills closed due to technical fault" why do normal tills never encounter this fault.”
“Went into Asda Folkestone today.
Coo. Never again. Nearly all checkouts are self service. Why do they do that? To save themselves money, not you the customer. There should be inducements to use them, like saving 5% on your purchases. Why not. They gain from you for using them as you pay a percentage in your prices for checkout staff wages. At least one doesn't seem to get pressurised into using them, like Morrisons. On the other hand it wasn't too busy so perhaps when it is they do. Use Waitrose.”
“Ordered £63 groceries for home delivery,from asda Bristol driver 15 mins early, when driver left discovered 17 items missing phoned cs told store manager call me now 18 hours later no call, no refund , no food grap company,”
“very disappointed with the service I have not received, this is bad, no delivery as promised between 9 - 10pm, it's now 11.10, ordered condoms and nobody knows wher my Jonnies have gone, sounds like a good idea for a song !
Seriously, don't mean the above but no food !!”
“I was not happy that my son who is 13 and was in school uniform was able to buy ibuprofen even if it is legal it's common sense that you would question a child especially when he was able to buy more than 1 packet,and when I complained I was told it's legal when I further told head office in was told they would get back to me still waiting 4 months down the line very bad service.”
“Had everything I needed and then give them only three stars? Bought a coat and gave them four stars? Really? What about the idea of these reviews, or doesn't it matter? Reviews are just that, reviews. It means about your shopping experience, the goods in your shopping trolley, the staff, cleanliness etc. Then you can make your review. Giving stars for one item purchases is not a review of the store and the company.”
“What a shambollick delivery service Asda offer! First thing in the morning (my delivery was booked for 1pm -3pm) i am informed by txt that the delivery would be two hours late. half an hour later i am informed by txt that my delivery would be three hours late. One hour after my delivery is due, i check on the status via the web site, only to find the order has been cancelled without my knowledge. When i call the customer service department, i am told that due to a technical issue they have cancelled my order. I am offered a free delivery for the next day, but some of the offers had expired and i had only paid £3.50 for the delivery so i would have to pay the extra as the following day was more expensive. How are you still in business???? Why s it ok to treat customers in this shocking manner. Oh and if you email a complaint they have 28 days to respond, REALLY?!!!!!”
“Booked online delivery, okay-ed it with my bank 25 mins later they cancelled it, iv'e been on the phone for nearly 2 hours, they are reluctant to do anything, they offered me 15 pounds to get some takeaway today while i wait, and now that they took soo long there are no delivery slots for 2 days, i have proof its asda at fault and they cant do anything. they are too incompetent to do anything then look at a screen and read out what it tells them, how hard is it to deliver some food, and how hard is it to fix their own problem. DELETED MY ACCOUNT, FUDGE THIS COMPANY.”
“Very bad delivery service. Half of my order was substituted. Delivery need to be 6-7 pm,Was 8 pm and still no one came. Was cancelled without explanation. Never do delivery from Asda again!”
“Asda 10/10 for wonderful service NOT!!!!
Neighbor had delivery for 22 Dec but had cancelled it before hand. Low and behold she got a text message on 22 Dec to say Asda delivery was on its way, she rang and said she cancelled it, idiot on phone said they would advise driver. About 30 minutes later guess what, Asda driver arrives with delivery, she tells them she cancelled it and they leave, You think that would be the end of it...Ohh no, she inquired about the money they had taken from her acct and was told it wasn't taken out and returned to bank. She phoned bank asking about when the funds would be released from pending, bank informed her could take 3-5 working days. Only other option was if Asda could send a Fax to Bank saying that the order was cancelled.. 3 days of asking Asda a simple question of faxing to a bank the required info was a joke, rude woman on phone told her its 2017 no one uses fax machines, um hello my job does, idiot woman also said this is the last time you can call about this um no, you don't have the right to tell a customer how many times they can call the store... any way what has happened is..from a cancelled order my neighbor and her kids didn't have a Christmas as that money that Asda took out was for Presents and food and electric.
I only just found out all this as I saw the children outside and asked the usual "what did Santa bring you" only to be told he didnt come to our house this year, we think we were too naughty.
Asda you totally suck... you have left a family without Christmas, Food, and Electric, All because you are too damn lazy to get off your bum and do something that could take 2 mins, even if you cant send a fax you could of done something...
Ohh and by the way... my neighbor attempted suicide because she feels like she failed as a mum for not providing Christmas for her kids, for not providing food, and for no way of heating their home...
ASDA you yet again continue to disappoint, no wonder I dont shop there,”
