“Shocking company. Long checkout queues. No I do not use self service as I also pay to be served. George products are cheap and nasty and not really fit for purpose. Very expensive.”
“ASDA grimsby, you put my card though to day manually and then refused me my items as the back of my card wasn't signed, the money has left my bank and you tried to tell me this was a ghost transaction. WELL IT ISNT!!!! I've rang my bank and they have told me you have authored this payment to go through!
so NOT only did you staff/team leader speak to me like something she stood in you have also taken a payment that wasn't meant to go though according to you.
NO GOODS AND YOU STILL HAVE MY PAYMENT.
This will be going to fraud and i will be contacting everyone in regards to this matter.”
“I wouldn't even give them one star but hadn't to as I needed to write this review. We placed a online order or the 6th ocotober totalling £133.00. The bill in the end came to £51.62 as the others goods we ordered were unavailable. Asda has told me tonight five days after the order that I will now have to wait until the 18th of this month to get my other £82.00 back.
I was on the phone for over an hour had to request three times to speak to a manager. They all told me different stories but it comes down to the same thing there liars. But hey we can offer you a £10 voucher funny though she didn't know what to say when I told her the only reason we used you is we had a £10 voucher for the cock up you made on the last order. TESCOS you have a new customer”
“Worse supermarket chain ever. Had to queue for long time for checkout that wasn't self service. Do they think I am crazy? Self service? As another reviewer stated....offer discounts for using them. Listen people, did you know a percentage of what you pay is wages for checkout staff? So why use them?”
“Went into Asda Folkestone today. Coo. Never again. Nearly all checkouts are self service. Why do they do that? To save themselves money, not you the customer. There should be inducements to use them, like saving 5% on your purchases. Why not. They gain from you for using them as you pay a percentage in your prices for checkout staff wages. At least one doesn't seem to get pressurised into using them, like Morrisons. On the other hand it wasn't too busy so perhaps when it is they do. Anyway I got my socks which is all I go there for. My advice? Use Waitrose.”
“I ordered a pack of xs condoms, when I picked them up they were only small.. this is way too big for me, 3 weeks ago found out my wife was pregnant because of this, safe to say she is now going to be a single mum all thanks to you asda”
“Asda price guarantee is farcical. I was supposed to receive over £12 as part of this scheme, but the vouchers never showed up. When I complained they said they would investigate, then when I heard nothing I called them. I was told to wait 28 days to get the answer about what had happened to the vouchers. The 28 days are now up, I have heard nothing and not received the vouchers. I then find out the orders are only available for 28 days. This hads left me feeling cheated and will not recommend Asda to anyone.”
“Extremely rude and patronising (female) member of staff in the Hyson Gren Nottingham (UK) who insisted on calling me "darling" whealing with my complaint. Her response when challenged on this "I will speak to you as I like"
Highly unprofessional to say the least”
“A complaint via resolver regarding Asda delivery, still not responded to a year and a half later! Jonjo at Asda replied ' irrelevantly' recently that they do not accept complaints via resolver. That's not true, here's the link :
https://www.resolver.co.uk/complaints/shops- complaints
Click the link and scroll down the list you will see Asda does accept complaints via resolver!
They delivered shopping dripping in raw broken eggs and I refused to sign, understandably! No promises were kept, and I'm furious with the latest response, which is lies! You will see Asda do accept complaints via resolver!
Resolver emailed Sean the chief executive on my behalf! I have requested jonjo provides all emails from myself and resolver to Sean area response from Sean! A year and a half later this should have been resolved by now! You can view pics of how shopping was delivered on google + I think I put them.. :)
Disgusting. Hope Sean responds!”
“I have been a regular Asda online grocery shopper for a number of months, also previously at other times.
There is not an order received that I havent had to ring Customer Services in these last few months. From expensive cuts of meat that are continually sent out of date, 4 in my last 4 orders alone!! I receive the usual apology, followed by the refund. Each time my complaints are apparently logged and forwarded to the store concerned, however, at no point have I received a call as requested in order to make my concerns heard.
I have just received my delivery today, yet again I'm on the phone to CS regarding joints of meat that are 2 days past the use by date! Yet again I'm told my concerns will be passed on and I will receive a £10 voucher for my inconvenience! This time Asda my patience as ran out, I won't be shopping with you again, therefore your voucher remains as useless as your out of date products!!!”
“Waiting for grocery delivery expected between 7 and 9 PM
Received an emailed at 8.57 PM saying that my order has been cancelled due to a problem with my order..... called customer services and in order to rebook I had to go through the process and re order my grocery and make another payment...
No more ASDA for me”
“Absolutely appalling and the worst ever customer service. Food delivery last week was cancelled with 3 hours notice the driver was sick. Food arrived the next day which was not easy to rearrange and received Noodles x2 packs which expired on 10/10/16 so 10 months out of date. Covered in green/black mould. Asda gave me £10 off my next order as compensation. So tried again and guess what food never arrived tonight online said would be delivered between 7-9 pm. Over an hour spent on the phone to be told your order seems to be missing and we cannot get hold of the driver!!!!! The order was £122!!!! No apology and reply was you can order again but tomorrow is full. I will never ever use ASDA online again.”
“I am so disgusted in the way I have been treated I will not be using them again .I have a brand new stainless steal American fridge one of the delivery drivers have bashed it with the crates .I did say to them watch my new fridge as he wasn't being care full they are not taking responsibility I have been with them for a year and have had great drivers this is unexeptable I will be taking it further”
“Will not be using Asda home delivery again or visiting their supermarkets after being let down with an expected & important delivery & being fobbed off by customer service who passed off their mistake by blaming my bank, but as I discovered from my bank it was Asda's incompetence not my bank.”
