“im not happy with your service i tried to buy something online. my delivery date and time was june 10 8pm to 9pm. i was home all day sat in my living room from half 7pm till 9pm because i dont want to
miss my delivery. then half 9 still didnt turn up. check my email and it says its been delivered. so i rang costumer service and explain everything. the lady i was talking to says the delivery man couldn’t find my adress when really my house is exactly outside the street how can your delivery man couldn’t find it? so rearrange delivery slot on the 11th june from 10 to 11am then i check my email to fine that i have to pay bag and pick £4 from my previous delivery slot it was only £2 but why would i pay £4 for your own mistake or your driver’s mistake? do u think its fair? NO!!!!! so i cancel the order. check my bank today and you’ve taken the money out my bank for the item i dont have??? are u out of your mind??? you have got no right to do that ASDA!!!! now i want my money back. never again again”
“Gave one star but not because of all staff in shop. Some like to say I would f**k that when you sing on their way behind closed doors.
Others are just too darn nosey.
Drivers also that are italian or jewish or rich call you a slag because of their or others criminal activity, HOOLIGANS, Worshipers”
“Once again items in incorrect places with incorrect prices, when I challenged price the person in Asda Boldon spoke to me like something on the bottom of her shoe, people skills terrible, customer service skills even worse and her supervisor was not any better, when I rang customer services they were not interested either, they wonder why people shop elsewhere, take a look at your staff and train them to speak civilly for a start. I would have not even given one star but you have to rate before you can leave comments .”
“Over the past 6 weeks I have been monitoring Asda's use of single use plastics in food packaging The list I have compiled is staggering. I am appalled at this discovery. Asda is not alone in this and I find it hard to believe that alternative packaging cannot be sourced, or even better, abolish prepacked foods altogether. Come on Asda and all other food supermarket chains, for the planet's sake, do something about it!”
“I paid for someone else's full tank of fuel the other day but they were very polite saying F**K OFF. I wonder what they are going to say in regards to mouse droppings in my bread!!!!”
“Recently placed an order on line. Decided to return some of the items to the store service was shocking, man took my bag didn't seal it gave me a return number. I received no notification via email of the return. A week later I decided to call customer services again shocking service, they couldn't track my parcel after 20 minutes I was rather agitated. Still not sure what's happening regarding my refund. My advice is return items via the post, not the store. Or don't put yourself through it in the first place. Such a shame as my nearest store is 30minutes away.”
“Order got cancelled through no fault of the driver . They offered me a slot the next day but I had to pay Again for the groceries and wait 3-5 days for a refund from the order I didn’t get !!! Who has that spare money to be able to pay for two shopping orders while waiting a refund... totally JOKE”
“Malton Asda is such a waste of time. Staff rude, 1 till open that is also the cigarette counter and parcel counter. So you can imagine the waiting time to get served. The self service tills don’t work and when they do, it’s the 1 till woman who has to come fix them. What an absolute nightmare the place is. Even the miserable staff moan about the place. Thank god for Morrison’s in Malton. On the other hand, Asda in York is great.”
“I'm a single mum of 2 and to get to the nearest asda is 2 buses from where I am so I do online shop. Got a delivery and everything was going good most my items were there But 10 frozen items were missing I wouldn't have cared much if it was other stuff but it was all my chips and potato products. I sent an email saying they were missing and fair enough they gave me a refund but I would have preferred them resending my items. It takes 3-5 working days for the money to come thru which means I can't make chips or anything for my kids food and I used up the last £60 for this delivery and don't get any money for a couple of days. I'm annoyed about it and its put me off doing on online delivery with asda again so Tesco it is for me now”
“Consistently poor quality 'fresh' food. Apples, bananas, carrots, broccoli inedible. When we report it we are sneered at more often than not. Silly price rises in most departments, bread up by 1/3 on many loaves, mince round was £1.21 not £2.00, bacon pieces now a double pack instead of a single one (too much food waste), huge packets of meat too large for the average family. Downhill all the way.”
“Very rude driver. No response from Asda despite chasing them with complaint about driver's behaviour over 2 weeks.
Feel completely dis-regarded by Asda. Will never shop in this shoddy organisation.
There is no contact for customers- only call centre not equipped to respond or resolve any issues. What a con.”
“Very rude and grumpy driver. Reported his behaviour and after 2 weeks of many phone calls to their call centre, sending many emails to Asda and finally reporting through Resolver- I am still here waiting for any response from Asda!!!!!!
Asda falsely call their call centre 'Customer Service' department but poor staff in the call centre say that they are only allowed to make a note and cant do anything else(so making a note for whom exactly???). Yet for any customer contact Asda only advertises one number- 08009520101, which cannot deal with your queries or complaints??!!!
Asda has no regard for their customers or customer service.
A simple issue of interviewing the concerned driver of his behaviour and then apologising to the customer with reassurance was all this organisation needed to do. But they have no clue of Customer service at all.
Fed up with chasing them, I called the call centre today to cancel my account and Delivery pass with Asda, I was informed that my delivery pass was cancelled on the 9th May; whereas the first order was delivered on the 10th May- Doesn't make any sense and call centre agent, as expected, could not explain this either.
I hope they do not take money out of my account. I would not trust Asda at all.
No wonder they are in this hopeless state in business. Not a worthy organisation for this country .”
“I am very very disappointed and shocked becouse I received mozarella cheese 2 weeks after date ! How is this possible you keep items like this ?! Driver promised to me to let you know about this situation but I had to leave my feedback becouse I do understand 1 day or 2 days but not 2 weeks ! Its allready third time when I received expired items... on top of that I ordered sweetclems (mandarine) and today I find out 2 of them are totally white moldy.. I hope me and my 1 year old douther will not get sick becouse we just ate 2 of them.. really bad experience not first time.. you should check products properly”
“I am very very disappointed and shocked becouse I received mozarella cheese 2 weeks after date ! How is this possible you keep items like this ?! Driver promised to me to let you know about this situation but I had to leave my feedback becouse I do understand 1 day or 2 days but not 2 weeks ! Its allready third time when I received expired items... on top of that I ordered sweetclems (mandarine) and today I find out 2 of them are totally white moldy.. I hope me and my 1 year old douther will not get sick becouse we just ate 2 of them.. really bad experience not first time.. you should check products properly”
“Yesterday my mum was having a delivery and was running back. And the driver phoned and wasn’t prepared to take it away ( 5 mins) he said that it had to go to somebody like a neighbour, my mum was being pressured to do what he wanted.
So some people find it hard to have food delivered to other people and my sister was pressured by Asda to accept it, she couldn’t and had to bin in. I put a complaint and then speaking to Asda customer relations they was offering to re deliver the entire order and pick up the old order. I explained my sisters condition like anybody with a similar issue can’t cope with it being there. Nobody enjoyed throwing it away but it’s about understanding how it affects my sister and also how the pressure put on by the driver to allow a 3rd party to receive the goods.
So he said you don’t have them ok I understand your families position and how upset your sister was feeling, so now I need to ask the store manager if he will do it, as it’s will be his discretion. The manager declined putting all the blame at my mums door and not giving a toss for my sisters condition. Basically not getting involved leaving my mum out of pocket where is started because of them”
