“Customer service at Ards shopping center is non exsitant. Instead you are subjected to rude inappropriate overbearing intrusive behaviour. Eg having conversation with husband as going through checkout .female on till decided to join in .omg who is she.we just ignored her.eg another occasion speaking to my husband again as goung through checkouts telling him how glad i was that my fav friut juice in stock again wen female till worker joins in saying iam sure u cant wait to get a vodca with your juice.informed her i tea total just the way she said it made me sound like an avid hardended drinker omg who r these people no boundaries and she insurting her self in your conversation rude inappropriate she should focased on her body odour (rank)dirty finger nails unkept hair and body image spend some time on her appearance.
Eg staff members pushing up against us knocking us backwards as they come through cheek out the wrong way as short cut to enter store .my husband has been embarrassed many many times as different female staff members have had body contact with him tantamount to sexual harresment. If he was to be the one brushing up against them iam sure the police would be called .asda staff members have no boundaries rude ignorrent I'll mannerd bunch.most in need of a good wash and hair brush.the amount of dirty finger nails in that store is sickening. Then we have the in store baker i have never seen any one so dirty looking and unkept no sense of personal hygiene wat so ever. has put me of in store bakery itams for life. Asda staff loud rude dirty looking bunch with extreme inappropriate behaviour”
“I have struggled for a month to get a refund. I called 6 times, each time I had to waste 20minutes from my time to explain my issues and all I got was promises. In the end I had to make a formal complaint. Avoid shopping online from Asda as they send expired food, swap items and you got missing items as well.”
“Fireworks absolutely lethal they are me an my grandad every year put too and he always buy asda and i buy lidils second time now the fireworks av really caused danger to my children by coming towards us an outing a hole in her pants shes 4 I do not reccomend them at all lidil all the way!! But asda service in general no problem at all always helpful but I think the cafe is going down hill!!”
“Awful Pork, Awful Packaging, Awful Customer Care. Having bought a pork joint from Asda at the weekend, I was disappointed to find that the cooking instructions are actually within the label and that you're invited to peel it back to find the cooking instructions not on the back of the label but within the label. It's a complete packaging fail as from my experience, you simply can't peel it back. Its not fit for purpose. I actually then recorded myself trying to open the label and shared the experience with Asda. I got a response saying sorry and that it did look fiddly and that they'd take it on board for the next review. I'm so very pleased that I could've helped them, it's just a shame that it cost me £10 for the privilige and that the pork tasted awful as a consequence of not knowing how to cook it to the manufacturer's guidelines. I can only assume that they get so many product complaints that they haven't got time to ensure that these issues are dealt with to the satisfaction of the customer. I'm actually more annoyed now after making the complaint than beforehand. Nice work Asda!”
“HORRIBLE service, over 70% of the orders are missing or out of stock despite the app saying it IS in stock , refunds take forever in most cases 2 weeks to come through, this happened more than 3 times eventually I got sick of it, don't bother shopping with them online, you'll be VERY disappointed eventually, like I did and I have ALOT of patience.”
“I will never ever shop at Asda again! Forcing employees into new contracts that dictates they should work any day of any week, at any hour! Just before Christmas! You're scum!”
“Just bought a sealed pack of six incredible pears,
They where incredible to say the least, if hadn't known it was a pear I would of sworn that it was a potato.
I don't know if I should eat the rest or cook them.”
“Asda has taken ×2 payment out of my bank instead of one payment they owe me £81 and are being less than helpful to send me my money back it has been over 3 week I have phone twice and sent email after email with a bank statement for proff the money has been taken and still not recieved my money back, I will no longer shop with asda which is a disappointment to me as this is were I have shopped for years, I want my money back!!!”
“Bought a hoover this morning got a taxi back because I dont drive, got home full of dust and broken!!! told to return to store because they cant pick up and send another!!! another 10 pounds on taxi fares....never shop there again...sad”
“I will never shop at Asda again unless the company stops it’s bully boy tactics forcing staff to sign horrendous new contracts and revoke their rights or leave !!!! Shame on you !!!!!”
“Shocking. Told my delivery I was expecting within the hour wasn’t coming AND I had to contact customer services to sort it out!!!!!
Customer services wanted me to re-order and pay AGAIN. Not on your life”
“I ordered a king size Butterfly Duvet set. Picked it up
Today Sunday 27th October.From customer service.
When I got home and took it out of the box.
Was absolutely fuming.I think it’s time this company checked
The machinists work,All the seams are crooked.
On one seam,the material hasn’t even been cut,and it’s left with a raw edge.
I won’t be buying, bedding from Asda ever again.
I just can’t be bothered to come all the way back to Asda to change it.when it should have been in perfect condition.
In the first place.”
“If I could put 0 stars I would! First off I had the worst experience with a certain delivery driver. I'm quite unwell at the moment and asked the driver if she could please take the crates into the kitchen for me, she tells me rudely "this is your shopping so maybe take it in yourself " which stunned me. So I said to her ok then il take them in and told her to wait at my door, I get into the kitchen and shes banging the crates on my hallway wooden floor, then precedes to throw all of my shopping on my kitchen floor when I'd told her to wait at the door so that's trespassing. I then rang customer services and they couldn't careless. Then I ordered a shop yesterday, I ordered a Russell Hobbs slow cooker which cost £25, i bring my shopping In open the Russell Hobbs box and inside was an asda £13 slow cooker! That is fraud! Someone has clearly took the slow cooker out of the box and swapped it with a cheap one, I rang up and not bothered whatsoever. Avoid them at all Costs!”
“Asda Hounslow car par is a total rip off - be careful
I went shopping in the store was there only for 4 mins (Milk & Bread) total cost £2.75.
On my way out I went to re-validate my car park ticket I was told to get a free parking a minimum spend should be £5
Called for a manager and she says that the carpark is privatised so we have to pay but if I spend £5 then I can get a free car park. If the car park is privatised how would they know how much money I have spent in the store to qualify for free parking (1st lie)
After a bit of argument the manager says even she has to pay for the car park - note she works more than 5 hours which means a cost of min £7.50 car parking charge, why would you pay £7.50 x 5 days (2nd lie)
No sign post out side the car park to advise the consumers of the minimum spend of £5 or you will be charged £1.50 minimum charge.
Consumers have lost of option to go and buy their groceries Asda is not the only store.
My personal opinion Asda is trying to recover the cost of refurbishment of the store from the consumers
Please advise your friends and family of this little scam!”
“Delivery slot booked 7-9pm waited till 9 30 and was informed it would be here at 09 45 still no delivery at 10pm while back on the phone I was told delivery had been attempted this was a lie I have been in all evening. I was cut off from my second call third call had a 1 sec call from unknown number no email or update at all.
Poor service order cancelled”
“ASDA drivers are rude, I live in 1st floor, they keep some items at my door step and some in the ground floor, and they ask me to go and collect them. some drivers, though I return the items immediately, they dont enter into their device then and there and I dont get any refund at all. and I have to keep chasing thecustomer care. worst home delivery and customer care now-a-days.”
“I used to speak very highly of ASDA but now I wish I could give them no stars at all. This is a result of using their online service and speaking to their customer service team.
You get put through to an "offshore" person who cannot understand a word you are saying. He asked for my telephone number several times and said it was incorrect, which it wasn't. Guess what? I checked and the telephone number I was giving him was correct on my account, therefore he obviously just couldn't understand me! Then he asked me to give him my email address which I had to do several times. I ended up having to do it phonetically and he still didn't understand me. In the end I asked for someone in the UK to speak to. Please bring back UK call centres! If you insist on hiring from abroad please at least make sure they understand the English language first. I wish large companies were more loyal to the UK and looked into employing their own kinsmen first.
I was in the process of moving home when I was setting up my delivery pass, therefore I called customer services first before setting it up with a few questions. The website was not clear. I wanted to know if I could cancel the delivery pass at anytime if I was unhappy with the service when I moved. Also that I would receive a full refund for the time left. I was ensured that this would be fine.
After struggling for the last three weeks to make up my orders because loads of the goods I wanted were unavailable, I'd had enough. ASDA also don't have enough alternatives if what you need is not in stock, especially when you have a lot of intolerances like me. You are also often told too late that products are no longer in stock and will not arrive. Having a disability this makes it very difficult to get out of the house, therefore being informed too late is useless to me.
When I spoke to the UK and offshore call centres today they both informed me that I would have to wait until end of August next year for a refund! This was not what I was told and I asked to speak to someone higher. They said there was no one else and that I could cancel online myself via my account, but I'd still have to wait till the end of August before I got a refund (over 10 months!). So I asked her to hold while I tried to do this and I found it was not possible. Therefore she went away AND did speak to someone else. This time I was informed that I can't cancel it myself and that all I get at the end of August is the difference back from what I would have spent full price without the delivery pass and the £24 I paid them upfront. Disgusting! This has made my deliveries extremely expensive and I would not have signed up if customer services gave me the correct information when I called. To make matters worse they give you an Asda voucher for the difference at the end of the 10 months. What is the point of this when the whole reason you buy online is because you can't get into the store?! They did not answer this!
It is also obvious from todays events that the people on the phones have no idea what they are talking about. Even the last lady I spoke to today was initially giving me the wrong information until she double checked.
She also told me that I had to read the full terms and conditions, but I called to speak to someone at the time because the website was not clear. Therefore why would I need to? You assume that the people on the phone should be competent or why are they answering them? As a result its very obvious that lot of training is required for customer services at ASDA, buyers and users beware!”
“I always shop online at Asda,during the last couple of months they have changed their website so now it is very difficult to shop online as it is very difficult to navigate their website,so I won`t be shopping with them anymore,also I cannot get in to my account to delete my details,I asked customer services but they are absolutely rubbish,no help at all.”
