“Never been so embarrassed as at Bromborough store today,I was told blatant lies,my own possessions went missing,refusal to give their names so as to avoid complaints,and when I requested the return of missing item or names of witnesses was assaulted by an shrimp called Mark Atherton who made sure security was close,disgraceful at employing trash like this Asda,I had shopped there for years before today so believe me other customers-it can happen to you very easily. Now why would an asda employee hide their name and face if they have done nothing wrong?When returning goods to here take some friends with you as support.”
“The only supermarket in the uk that needs closing down.
Disgusting customer service disgusting food disgusting delivery drivers.
Always was a regular shopper but wow what a joke it has become my last shop 24th august I bought my usual shopping and everything went well until the totally useless delivery driver came and stood at the door like some lazy numpty did not offer to help and laughed wen I asked why my shopping was just thrown in the dirty crates and refused to take back the useless subs and broken items, one of which was a 5lt white emulsion paint that was cracked and leaked paint on my carpet.
Contacted asda at least 5 times as I was unable to claim a refund on the app or Web site this was last friday and I'm still waiting for a reply.
DO NOT USE ASDA HOME DELIVERY THEY ARE RIP OFF MERCHANTS YOU WILL NOT GET WHAT YOU ORDERED AND WILL NOT GET A REFUND WHEN THINGS GO WRONG.”
“Online order for a party arrived with 12 items unavailable (all standard bottles of beer) and 6 very poor choice substitutes. Customer services couldn't see the problem or offer anything to compensate. After a lot of arguing and them trying to get me off the phone, they are sending a gift card I can use in future. I will never be using Asda again; plenty of other supermarkets nearby.”
“I have recently purchased a large bath sheet towel in what I would call a Royal blue colour for £8.00.
I got it home and washed it as instructed and hung it out to dry on the line,nothing unusual there.
Jumped in the shower and for some reason decided to dry myself with the new towel over my bath of which my shower is over,damn good job I did as the blue fibers from the towel decided to malt all over my body, face and bathroom area. Washed the towel again for the second time and it happened again so I washed for a third time and AGAIN!!!, the fibers were everywhere,NO more chances, it's going back for a refund!”
“Asda Workington staff evidently see fit to shout at customers, refuse to get managers when requested and call their customers liars. This was my wonderful experience the other day, after my 3rd time asking for the manager they told me they didn't even know if there was one in the building but went to find one, when the manager eventually came they weren't much better, also being defensive, taking my complaint in front of the member of staff I was complaining about, allowing the member of staff to talk over both her and myself and not actually listening to my problem, all just in the main store with other customers and staff passing by. Frankly just an awful experience.”
“Go every week to asda wrekin retail. First time I thought I'd try the cafe as they had an offer of bacon sandwich and small drink for £3.75 service was really slow. Sandwich was awful and the small drink wasn't in the deal mine was a cappuccino my husband had chocolate. Very misleading awful food. Back to tesco now.”
“Your quality check procedure when using Scan & Go is a very humiliating experience. To have a staff member rummage through our carefully packed goods in front of other shoppers put us in an extremely uncomfortable situation. You really need to come up with an alternative way of carrying out checks. I’m quite shocked you would treat a regular customer this way.”
“My online order was not delivered. The driver states he arrived 20 minutes before the delivery slot and there was no one home, he also said he rang my landline and waited 20 minutes. This is untrue. I was in the house and neither my front doorbell or my phone rang. When I rang the store they said they did not have my mobile number. However, I checked and it is on my app and I also receive texts from Asda stating my order is on its way. I’ve since received a text stating that my order is now cancelled.”
“Everytime we do an online shop at asda they send food out that is almost out of date. No good if you have young children and cant get out to do the shopping. If i were choosing food for someone else I would pick the freshest food. Is this intentional because we cant see what is being picked for us.”
“Ordered watermelon which was soft and obviously out of date, was charged full price.. how could you give such a thing someone to eat even if it was free of charge?? horrible”
“I shopped at asda 30/07/19 and unfortunately had a faulty bottle of bleach that covered my shopping, clothes and my car, after complaining to adds and returned the faulty bottle to the store I am told it take 14 days for a response!!! Terrible customer service I will twice before shopping there again.”
“Yes, they do have lots of items for sale but they are very very expensive compared to most others. Great checkouts? Are you kidding!! They are mostly self service ones. Top prices and then get ripped off at the checkout. Why? Because you are helping them to rip you off even more. Every single self service checkout represents someone out of work. All stores should offer discounts to use them if most of their checkouts are self service. DO NOT USE THEM.”
“DO NOT TAKE OUT TRAVEL INSURANCE WITH ASDA!!!
They are happy to take your money and offer 'Superior" cover but after missing a connecting flight they refused to pay out as they only cover the outbound and inbound flights only. What kind of insurer is this??? If you are travelling abroad, then the entire trip should be covered not just the beginning and end. Absolute thieves!!!!”
“Went in store asda kingways friday evening .The manager david is a rude little angry man . Happy to shout at a customer infront off kids . When there self service machines messed up telling me i havnt paid. When i had just paid and removed my card( not my fault ur machines are messed up ) when this happened the other collegue that was assisting came over and said oh no not again ??? So clearly happened to someone else that day i wonder if they got treated like a criminal ?? . Even shown him my banking app with my transactions on as money had left my account that second . He made me feel so uncomfortable and embarrassed. Upset my 2 young children that was with me too in front off other customers he was.constantly raising his voice at me basically saying i wasnt listening and understanding him!!! when it was there in black n white 30.09 asda store !!!!! . He is rude and i will not be shopping in that store anymore will be taking it further too . rude little man . Wrong job mate . U clearly cant do it !!!!”
“New website is slow and quite honestly useless.
Goods delivered all wet, no bags. Sent fruit bags that expired the day of the delivery.
Always items unavailable and substitutes”
“always subs, near out of date food, god forbid you need a refund it takes 5 days although they have already taken the money and their customer services abroad just give up, i will never shop here again avoid asda at all costs”
“Disgusted to find out ASDA is no longer delivering groceries in carrier bags. So what do we do, take each item out of the drivers boxes! would take ages!
If they don't want to use carrier bags then use paper bags.
Will no longer be using ASDA for this reason.”
