“i ordered my shopping with asda and paid an additional AMOUNT for the delievery slot,it never came and i havent still received my refund or an email from asda,feels like a big scam,i would never use asda and will advise anyone not to because their service is very unnacceptable and they dont hold customers at the heart of their business .”
“Ordered two items on line with the Asda click and collect facility, made a time slot at the selected store, paid in full, went to collect to find that one of the items were out of stock, now I have to wait for a refund. Why are items advertised on the web site, when being out of stock. I will not be using Asda's click and collect facility again.”
“So we just got a delivery from Asda It was late by 10 minutes which we didn't mind too much and he apologised.
But then he didn't even have any bags for the items so i was made to pick every single item out of the basket and he didn’t even ask if i wanted help to take them all out or even apologised he just stood there and watched. I found the delivery person just very lazy overall. I did pay for the bags and i found it bad customer service that he didn't even help or give bags considering he was already late.”
“Ordered patio set, table , 4 chairs, 4 x cushions & parasol. It arrived with only 2 cushions, trying to speak to someone about this is proving very difficult.
Managed to get through to an advisor but had trouble connecting in English language and ended conversation without a result, this is the first & the last time I will shop with Asda home”
“Rubbish, just booked a delivery but I've cancelled, out of stock. Absolutely ridiculous how do they expect customers to order there shopping when loads of stuff are out of stock.”
“I will NEVER EVER use your online service again while you choose to use that excuse of a courier company Yodel i ordered a trampoline on line and paid for a delivery day which was 30/4/19 true to form along comes the email telling me the item was delivered at 11 15 am this morning which it did not , trying to contact this company is virtually impossible so now i am out of pocket for the item and delivery charge and no way of contacting this so called delivery company which managed again thi year to rank worst courier company in the UK not surprising”
“Waited for food delivery last night 8pm till 9pm.Rang cs was told they dont know what time my food was coming.It never turned up.Rang Asda this morning to be told driver couldnt find my Address!!!!! He could have phoned me!! Absolutely disgusted with this company.Will never ever use again!!!!!!”
“My shopping dident even turn up , rang them and had to convince them he dident deliver so she could change the delivery date , will not use ASDA again”
“Pay online shopping and for it to be delivered because I'm 20 weeks pregnant and we don't drive ... When delivery turn up driver was rude and saying next time he will drive off ,he doesn't have to do this , all because I live on the first floor ,he was upset because there's No lift .... Call Asda customer service and they weren't helpful at all ,I never experience this with other online supermarket order .. will never shop with them again .”
“I went to Birkenhead Asda today with my Granddaughter and spent nearly an hour selecting clothes for the pair of us as we are away in a couple of weeks. When we got to the changing rooms they were locked, when I asked the assistant could they be opened I was told No as they have a sale on! Really surely the idea of a sale is to sell the clothing. I was so disappointed and annoyed that I'd wasted my valuable time selecting the clothes costing £160 and put them on the nearest rail and left. If I'd wanted to buy them without trying them on I would have gone on line! No wonder you've got so many clothes on the sale rail you could have sold some today!”
“ASDA Owlcotes, Pudsey
Arrived at self checkout. Mentioned to assistant I that after payment, I wanted to use the basket to help take items to the car. The basket was confiscated, and I was told I have to buy a bag.
The solution was not to buy a bag, which i thought all retailers were supporting in using less off, but to apply common sense in allowing me to use the basket, which i was going to safely return to the store and place in its rightful place.
The assistant even sniggered when she saw me struggling in picking up and taking the items off the checkout after payment. A trolley was not made available either.
If Asda is serious about reducing use of plastic bags, then perhaps its needs to deliver appropriate customer service training asap. There is no problem with taking the basket out of store at Tesco or Sainbury's, or indeed any of the other retail supermarkets, including Morrisons.
I wont be returning to Asda, anytime soon.”
“ASDA Owlcotes, Pudsey
It's ridiculous that on reaching the self serve checkout, my hand basket was confiscated when I said I was going to use to transport my items to the car and bring it back. It was told I have to buy a bag and no baskets are allowed out of the store. There appeared to be little application of common sense that I was trying to avoid buying a bag. I even got a snigger from the member of staff when she saw me struggling to hand carry the items.
The solution was not to buy a bag, but to exercise a degree of support in allowing me to use the basket to take the items to the car.
Asda - you need to grow up and demonstrate your intentions to support a reduction of plastic bags.”
“Placed and online order for collection, was called 40mins before collection to advise product was no longer available, with no alternative given.
Very bad service.”
“Just picked an order up with click and collect and all my frozen things were defrosted not happy what a waste of money definitely won't be using this again”
“I placed an online order for some towels, I wanted them delivered to my address as I hadn't really got time to pick them up from store. The towels never turned up but a kettle i never ordered did, along with a delivery note complete with someone else's name and address (data protection breach) I phoned customer services and they were very unhelpful and couldn't understand basic English. They told me to take the kettle back to store, I'd paid delivery as i hadn't got time to go to the store and ended up going at 10pm! I was told i would be refunded for the towels, 4 weeks, a chat to customer services, an email and a message on Twitter and I still don't have my refund. I've been a regular online customer over the years but i'll never use again.”
“They just don’t bring things and don’t tell you about it. The worst online home shopping company I’ve ordered from. I will not be using you again and for anyone looking I wouldn’t recommend them.”
“WOULD GIVE ZERO STARS - DO NOT USE ASDA
Ordered online george - phoned customer service 20 mins later to change size of an item.Woman couldnt understand name,email address or postcode - took 10 mins to get that far.Cant change size,order must be cancelled (3-5 days for money back in bank) then re-ordered.Did this and the idiot cancelled 2nd order not 1st.Back onto customer service - total waste of time.Phoned head office........got put through to the same bunch of half wits in customer service.1st order STILL not cancelled.30 more minutes on the phone and still 3-5 days for all of the money from both orders to go back into account.Told to re-order for a 3rd time in same day - not a snowballs chance.DO NOT USE!!! APPALLING!!! Offered 'goodwill' gesture of £2.95 delivery!! On what?!?!!! THEY CANCELLED THE ORDER!!!!!!!!!!!!”
“DO NOT at any cost take out an ASDA CREDIT CARD. Bad company check out Creation Financial Services and see how bad their reviews are. If asda monitor this site find yourself a good credit card company to partner with.”
“So booked asda delivery for it not to turn up no phone calls nothing this was yesterday. Today is Easter day so no shops open and no food to feed the kids. I did receive an email saying we are sorry we have had to cancel your order, with a link to rebook the shopping. How rude no proper apologies so now I have to wait until Easter Monday to try and do a food shop instead of spending time with the kids.”
