“WOULD GIVE ZERO STARS - DO NOT USE ASDA
Ordered online george - phoned customer service 20 mins later to change size of an item.Woman couldnt understand name,email address or postcode - took 10 mins to get that far.Cant change size,order must be cancelled (3-5 days for money back in bank) then re-ordered.Did this and the idiot cancelled 2nd order not 1st.Back onto customer service - total waste of time.Phoned head office........got put through to the same bunch of half wits in customer service.1st order STILL not cancelled.30 more minutes on the phone and still 3-5 days for all of the money from both orders to go back into account.Told to re-order for a 3rd time in same day - not a snowballs chance.DO NOT USE!!! APPALLING!!! Offered 'goodwill' gesture of £2.95 delivery!! On what?!?!!! THEY CANCELLED THE ORDER!!!!!!!!!!!!”
“DO NOT at any cost take out an ASDA CREDIT CARD. Bad company check out Creation Financial Services and see how bad their reviews are. If asda monitor this site find yourself a good credit card company to partner with.”
“So booked asda delivery for it not to turn up no phone calls nothing this was yesterday. Today is Easter day so no shops open and no food to feed the kids. I did receive an email saying we are sorry we have had to cancel your order, with a link to rebook the shopping. How rude no proper apologies so now I have to wait until Easter Monday to try and do a food shop instead of spending time with the kids.”
“It's consistently bad. 2 hour late delivery. The strangest substitutes ever. Ok so a computer tells the staff what to sub with but it's still people picking it up and agree that things are similar when they aren't. Oh and customer service don't care it's like your talking to a machine don't even say sorry. Worst was delivery driver forcing my neighbour to take in shopping he hadn't ordered as he refused to listen to the old man. Luckily I was just in the process of trying to find my order yet again. Think it's time to try another delivery service.”
“Yet again, ASDA home delivery has failed. Out of 77 items, 16 were not delivered and 3 were substituted. They cannot (or will not) deliver the balance or correct the order. Nor do they give any form of compensation except for free home delivery for the next month. As I will no longer use ASDA, this is of no value whatsoever. I now have to go out shopping, which defeats the whole purpose of home shopping. Try Morrisons, they are excellent!”
“The service in ASDA is AMAZING. A young chap called John helped me with my bag, and lobbed the thing on the bloody floor! I went home without any refund and no food, balling my eyes out in the car, then crashed it into a Toyota in font of me! John and ASDA left me with no car and turned my life utter hell!”
“Diabolical online service from start to finish. Items not available? They should not advertise unavailable items, You then go online only to find you can order them hence another delivery charge, customer service is diabolical don’t even think your connected to the UK, substitutes ?????”
“I placed my first Asda Online order, for a delivery of champagne for a party. Paid for delivery.
Due for delivery yesterday but at nine in the evening received a message saying "due to circumstances beyond our control we've unfortunately had to cancel your order."
No further attempt to sort this, no email or message saying please contact us, or can we contact you to sort out the mess-up. Basically no customer service, just a message suggesting I rebook my order.
After a twenty minute call to a very helpful lady in the Philippines I did get it sorted, but frankly it should have come from Asda to me, not the other way round.”
“When paying for my shopping at ten self checkout today I had a very embarrassing moment. I ended up 12p short. I had to call the young man over to tell him he’d have to cancel it. He looked at me and smiled and said that’s ok you don’t have to cancel for the sake of 12p. He pulled out his wallet and paid the remainder of my balance. All the while I’m thanking him he was as humble as can be and made what was an embarrassing situation for me all that much better. I wish I had seen your name badge so I could have mentioned you in person. Thank you!!!”
“Again made an online order and money was taken from my account. 3 days later, received an email saying product out of stock. This has happened numerous times now so won’t be ordering again as it will take me upto a week to get my money back.”
“My online delivery order was cancelled by Asda with no explanation and 4 days later I am still waiting on my payment to be refunded - they took the payment at 9am and groceries were to be delivered betwee 5-7pm and I received an email at 3.45am the following day saying that due to unforseen circumstances my groceries would not be delivered! I'd kinda guessed that already!! This has happened 3 times in 6 weeks and is just not good enough! Without my refund I obviously cannot buy the groceries I need. Used Asda for over 30yrs but I'm seriously considering using a different store.”
“23 substitutes, bleach packed with fresh bakery products, thick ice whereby you couldn’t even see food. Sent three emails. None answered. Would never order again. Disgraceful service.”
“The best supermarket allways deliver ontime all prodcuts got long dates on even the flowers for mothers day where very good and they are still going.”
“The on lune service is shocking they do not send what you order instead sending cheap substitutes or things you have never ordered. Or items they have forgotten, out of date products broken eggs. The list goes on,”
“Went into Asda Burgh Heath. Bought a few items that came to less then £5. My friend went to the desk to buy cigarettes and as we left a women named Rita very rudely and aggressively came up to my face and accused me of stealing. She then proceeded to go tell the security guard and I felt ashamed and very embarrassed. After proving my innocence with a receipt she rolled her eyes and told me to leave. As I am a retail worker myself I know this is completely unacceptable and you CANT do this without any proof. I’m disgusted and will never return.”
“Over half my shopping has substitutes today. I have substitutes regularly but today has been a joke. If something is out of stock simply update your site and state out of stock.
Totally frustrated.”
