“Well Well Well ! :(
Well Well Well ! What a total disaster Asda online are eh ! Yep you guessed it ! My order was cancelled as they were "out of stock "and after talking with some very poorly trained and unconcerened "Customer service person" ! who insisted on talking over me ! I was told
1. They were out of stock
2. They are not a wholesaler ! Seriously that is what I was told !
I ordered £60 worth of coffee .. the only brand I drink..... and it was on offer and it was in stock when I ordered it 3 days ago and this morning on the day of delivery they charged my card... It was extremely inconvenient for me to arrange to be home at delivery time as I could have spent the whole day in Brighton.. so it was total waste of my time !
And then they had the audacity to offer me 4 free deliveries over the next 4 weeks ! Ha Ha and trust them again ?
Judging by ALL the very similar reviews ... I am not alone .... and that is just the folk who bothered to leave one ! The rest of disappointed and let down customers dIdn't even bother... they just won't use Adsa ever again ! I can tell you this Asda , that the most imortant people who walk through your doors and shop online are us ! your most important assets and without us you are nothing ! Sadly this is the way you appear to be going ! Will I get answered,Will I get a satisfactory conclusion ? will it even be escalated ? I won't hold my breath....
P.S ! They just sent me a customer service questionaire ... Why ? Will they follow it up ?”
“After a long trip on the motorway we called in to Asda at Wakefield and decided to have a much needed coffee. We paid £4.80 for two lattes and it was revolting, and not very hot. We had a few mouthfuls and couldn’t drink anymore 🥴 . What a waste of money. We didn’t go back to the young girl that was serving because she was making drinks, taking orders, taking the money and quite frankly we didn’t want to put anymore pressure on her. We use your Barnsley branch as well and the staff are lovely there but they can’t get coffee right either. Is it the machines, the coffee you use or lack of staff training ?. When I pay good money I expect something decent for it.”
“Don’t expect people to pay full price for products if you can’t afford a single cashier, taking 20+ items to self checkout is ridiculous, every other item needs to be approved by staff ( oreos, raspberries...) 5th time staff had to assist i left, not shopping at Mandeville Road Asda store ever again”
“Not only the drive didn't ring the bell when got here, called he just drove away. 1h after the estimated time I called the customer service. Patricia hung up on me... the 2 lady put me on hold for over 10 minutes... the only useful person was Alan who actually helped. The online shopping was designed for make life easy and in stress free for costumers. I guess Asda's didn't got the memo...”
“Ordered Click and Collect from ASDA Westbrook Warrington, I was kept waiting over 35 minutes despite several complaints to the Customer Service desk lady, who I have to say seemed to find it rather amusing. Click and Collect, Click and Wait would be more appropriate.”
“My delivery due to some online fault was booked for wrong time! So obviously I missed it!! They couldn't rearrange it for the same day. Only for the following! Even when I explained that it wasn't me to blame. Furious I am. They definitely lost their big and loyal client. 😤😡🤯”
“Got a buy back guarantee when I exchanged some pounds to euros a few weeks ago. Have been to the bureau de change at asda Trafford Park twice already to get my left over euros changed back to pounds and have still not been able to do it.
The first time the desk was closed: back in 3hours, today they didn’t have enough money in the till to do the exchange.... I only have €40 to change!! Ridiculous. Will be complaining to the store manager if my guarantee runs out before I can change them back”
“I managed to buy half my fruit and veg loose today at Asda. Took my own bag, weighed the product and no plastic bags. Keep it up, few more produce and we,re getting there. Thank you .”
“I bought some of your own brand sparkling sugar free lemon and lime - any chance of putting ANY flavour in it?? It's sparkling I'll grant you that but there's absolutely no flavour in it whatsoever.”
“Ridiculous, just gone to get euros and needed my id to pay with card but she said if I came with cash I wouldn’t need id. Also if I spent 500 on my card in store I don’t need id - mad mad mad 😡 she said it was fraud, myself not sure they understand what fraud means !!!!!!”
“I order often from Asda for delivery
Last time I order blue cheese which came one day after expire date..I find out after I open it..
otherwise delivery is always on time..
Shame they don’t have all products online then you can find in store..”
“Fantastic delivery service. All packed in order of putting away in cupboard fridge or freezer. What could be better than doing a food shop. No driving ....no stress. And a choice to tick alternative options. No dissapointment...Driver will take it away, for refund if not completely happy.”
“At the Angmering store. I was accused of having a fake ID. Secondly, she said my friends and I were stupid even though we were all in university merchandise and she was sat behind a till in Asda in her awful bright yellow gilet. I want you to find her and have her fired with immediate effect.”
“My delivery came 20 mins late even though I paid for a slightly more expensive time, the driver did not apologise at all. Infact he had very negative body language and I felt as though I was bothering him as oppose to him being there to help. The delivery arrived “not” in bags as requested. Whom ever packed this, did not give a damn. They literally put a solitary bag of crisps in a whole bag, whilst the heavier items such 2 litre bottles were left loose. Then my substitution of a 700ml Barcardi instead of litre.......really? Why not just refund it? It’s one thing giving you a like for like sub, but a lesser sub which cost wise isn’t a deal at all, what’s the point? ASDA refunds take ages so if they deliver something you don’t want and your not rich enough to buy it again your left without, until the refund kicks in one to two weeks later. So if it’s a poor substitute just refund it instantly and get ahead of the process. Who ever runs the Birmingham delivery depot needs talking too. I need a different supermarket to shop with. I suggest everyone does the same. We are passed Mediocre service with the amount of money we spend on items. We deserve better.”
“What makes me happy in asda cafe that the manager jilly from the livingston branch is a we gem lost my sister two years ago and she came to speak to me not even knowing me and gave me all the support in the cafe since then Jilly has been my rock i lost my wee grandson Shay. On the 29th of march this year who would be 6 on saturday 15th june this year and once again jilly new i was upset and sat with me. giving me cuddle and all the support i defo nedded thank you jilly your we star u light up that cafe with that big smile thats always on your face. Thankyou asda cafe for the best staff ever x”
“im not happy with your service i tried to buy something online. my delivery date and time was june 10 8pm to 9pm. i was home all day sat in my living room from half 7pm till 9pm because i dont want to
miss my delivery. then half 9 still didnt turn up. check my email and it says its been delivered. so i rang costumer service and explain everything. the lady i was talking to says the delivery man couldn’t find my adress when really my house is exactly outside the street how can your delivery man couldn’t find it? so rearrange delivery slot on the 11th june from 10 to 11am then i check my email to fine that i have to pay bag and pick £4 from my previous delivery slot it was only £2 but why would i pay £4 for your own mistake or your driver’s mistake? do u think its fair? NO!!!!! so i cancel the order. check my bank today and you’ve taken the money out my bank for the item i dont have??? are u out of your mind??? you have got no right to do that ASDA!!!! now i want my money back. never again again”
