“Over the past 6 weeks I have been monitoring Asda's use of single use plastics in food packaging The list I have compiled is staggering. I am appalled at this discovery. Asda is not alone in this and I find it hard to believe that alternative packaging cannot be sourced, or even better, abolish prepacked foods altogether. Come on Asda and all other food supermarket chains, for the planet's sake, do something about it!”
“I paid for someone else's full tank of fuel the other day but they were very polite saying F**K OFF. I wonder what they are going to say in regards to mouse droppings in my bread!!!!”
“Recently placed an order on line. Decided to return some of the items to the store service was shocking, man took my bag didn't seal it gave me a return number. I received no notification via email of the return. A week later I decided to call customer services again shocking service, they couldn't track my parcel after 20 minutes I was rather agitated. Still not sure what's happening regarding my refund. My advice is return items via the post, not the store. Or don't put yourself through it in the first place. Such a shame as my nearest store is 30minutes away.”
“ASDA customer service (Astley Bridge Bolton) and complaine handling is not very friendly and to a degree vicious. My family experienced that some of the managers as staff are very rude beyound believes, to the extend that my family will not shop there anymore! Of course we will talk about our experiences to friends and family!”
“Order got cancelled through no fault of the driver . They offered me a slot the next day but I had to pay Again for the groceries and wait 3-5 days for a refund from the order I didn’t get !!! Who has that spare money to be able to pay for two shopping orders while waiting a refund... totally JOKE”
“Malton Asda is such a waste of time. Staff rude, 1 till open that is also the cigarette counter and parcel counter. So you can imagine the waiting time to get served. The self service tills don’t work and when they do, it’s the 1 till woman who has to come fix them. What an absolute nightmare the place is. Even the miserable staff moan about the place. Thank god for Morrison’s in Malton. On the other hand, Asda in York is great.”
“My daughter forgot to change address for delivery. When delivery arrived at the address she had given the van driver immediately agreed to deliver to new address. Very good service.”
“I had my shopping delivered from Asda at Grimsby, everything I ordered was there, the driver was very polite and helpful, he carried it into the kitchen for me. Thanks.”
“I'm a single mum of 2 and to get to the nearest asda is 2 buses from where I am so I do online shop. Got a delivery and everything was going good most my items were there But 10 frozen items were missing I wouldn't have cared much if it was other stuff but it was all my chips and potato products. I sent an email saying they were missing and fair enough they gave me a refund but I would have preferred them resending my items. It takes 3-5 working days for the money to come thru which means I can't make chips or anything for my kids food and I used up the last £60 for this delivery and don't get any money for a couple of days. I'm annoyed about it and its put me off doing on online delivery with asda again so Tesco it is for me now”
“Food deliver today. As am recovering from a broken back. The delivery Man was the salt of the earth. He help with shopping pack into lobby .For this I thank Him hole heartily.”
“Consistently poor quality 'fresh' food. Apples, bananas, carrots, broccoli inedible. When we report it we are sneered at more often than not. Silly price rises in most departments, bread up by 1/3 on many loaves, mince round was £1.21 not £2.00, bacon pieces now a double pack instead of a single one (too much food waste), huge packets of meat too large for the average family. Downhill all the way.”
“Very rude driver. No response from Asda despite chasing them with complaint about driver's behaviour over 2 weeks.
Feel completely dis-regarded by Asda. Will never shop in this shoddy organisation.
There is no contact for customers- only call centre not equipped to respond or resolve any issues. What a con.”
“Very rude and grumpy driver. Reported his behaviour and after 2 weeks of many phone calls to their call centre, sending many emails to Asda and finally reporting through Resolver- I am still here waiting for any response from Asda!!!!!!
Asda falsely call their call centre 'Customer Service' department but poor staff in the call centre say that they are only allowed to make a note and cant do anything else(so making a note for whom exactly???). Yet for any customer contact Asda only advertises one number- 08009520101, which cannot deal with your queries or complaints??!!!
Asda has no regard for their customers or customer service.
A simple issue of interviewing the concerned driver of his behaviour and then apologising to the customer with reassurance was all this organisation needed to do. But they have no clue of Customer service at all.
Fed up with chasing them, I called the call centre today to cancel my account and Delivery pass with Asda, I was informed that my delivery pass was cancelled on the 9th May; whereas the first order was delivered on the 10th May- Doesn't make any sense and call centre agent, as expected, could not explain this either.
I hope they do not take money out of my account. I would not trust Asda at all.
No wonder they are in this hopeless state in business. Not a worthy organisation for this country .”
“I am very very disappointed and shocked becouse I received mozarella cheese 2 weeks after date ! How is this possible you keep items like this ?! Driver promised to me to let you know about this situation but I had to leave my feedback becouse I do understand 1 day or 2 days but not 2 weeks ! Its allready third time when I received expired items... on top of that I ordered sweetclems (mandarine) and today I find out 2 of them are totally white moldy.. I hope me and my 1 year old douther will not get sick becouse we just ate 2 of them.. really bad experience not first time.. you should check products properly”
