“I have shopped with Asda for many years. I took my motherinlaw for her shopping each week on a Wednesday morning in Robroyston in Glasgow. We received excellent service with members of staff always polite and always recognised us each week. Great staff and great service. However, since my motherinlaw passed away in 2016 , I have used the online service, which I found to be very good, until recently. My problem has been with the newly changed website being slow and freezing constantly. I complained last week by phone. I am aware that some might say that my laptop is the problem, but I have now successfully placed an order with tesco as I was unable to use the asda website ? I do not have this problem with any other website and with asda it has only been within last month. The service from Asda otherwise is usually excellent. If things go wrong sometimes , its never a bother to refund me. 50% of my eggs were cracked last month and they refunded me without a problem and the driver was very apologetic. Drivers always helpful and corteous. Hope the website problem is sorted out soon”
“Terrible , last order dog food arrived wrongly, plus it had blown not stored properly.
Did another order which came from Brighton Asda, no dog food arrived with order out stock informed the day of arrival.....
I returned the whole order I was then put through to the Brighton manager who was totally unhelpful.”
“Have been a loyal customer with Asda for years.After breaking my heel and being in plaster I did on line shopping.Today my slot was 2-3pm.Still waiting at 3.30pm so rang customer services.Eventually got to speak to someone.Just told me to go to click and collect.Can't drive with a plaster cast.I asked if my order could be rescheduled. No was the reply.I cancelled. I have now ordered from Tescos.After a while I received a text from Asda trying to get me to reorder.No way .Won't use them again.”
“The online delivery service for asda is really poor with regards the delivery people usually men,they need to spend a day with any of the other supermarket deliveries such as morrisons tesco sainsburys and waitrose to see how it is done,with all of these your shoppin will be delivered by drivers who bend over backwards to help and are friendly and cheerful,unlike your average asda delivery man who have sour manners cant be arsed attitude and clueless.SORT THEM OUT”
“Never been so embarrassed as at Bromborough store today,I was told blatant lies,my own possessions went missing,refusal to give their names so as to avoid complaints,and when I requested the return of missing item or names of witnesses was assaulted by an shrimp called Mark Atherton who made sure security was close,disgraceful at employing trash like this Asda,I had shopped there for years before today so believe me other customers-it can happen to you very easily. Now why would an asda employee hide their name and face if they have done nothing wrong?When returning goods to here take some friends with you as support.”
“I don't usually do this but, I have to say a big thank you to Asda for making food affordable and for providing great standards and choice to ordinary people. Don't change! Thank you xxx”
“The only supermarket in the uk that needs closing down.
Disgusting customer service disgusting food disgusting delivery drivers.
Always was a regular shopper but wow what a joke it has become my last shop 24th august I bought my usual shopping and everything went well until the totally useless delivery driver came and stood at the door like some lazy numpty did not offer to help and laughed wen I asked why my shopping was just thrown in the dirty crates and refused to take back the useless subs and broken items, one of which was a 5lt white emulsion paint that was cracked and leaked paint on my carpet.
Contacted asda at least 5 times as I was unable to claim a refund on the app or Web site this was last friday and I'm still waiting for a reply.
DO NOT USE ASDA HOME DELIVERY THEY ARE RIP OFF MERCHANTS YOU WILL NOT GET WHAT YOU ORDERED AND WILL NOT GET A REFUND WHEN THINGS GO WRONG.”
“Online order for a party arrived with 12 items unavailable (all standard bottles of beer) and 6 very poor choice substitutes. Customer services couldn't see the problem or offer anything to compensate. After a lot of arguing and them trying to get me off the phone, they are sending a gift card I can use in future. I will never be using Asda again; plenty of other supermarkets nearby.”
“I got s home delivery from Asda today & I can’t thank the delivery driver Robert enough for his help. Both my husband & I are are on crutches at the moment after surgery. We live in a masionette style house & Robert brought my shopping in the crates from the front door up to my kitchen. He even emptied the crates & put my shopping onto the kitchen counter, which made it a lot easier for me to put away.
This man went above & beyond the job description and I honestly can’t thank him enough.”
“I am your customer since 5 or 6 years we often do online grocery shopping and there is a delivery guy called Redrick I hope I am pronouncing his name right. who is very helpful and very happy everytime he came to deliver our grocery he always makes me and my kids laugh thank you so much for the best service asda.”
“I have recently purchased a large bath sheet towel in what I would call a Royal blue colour for £8.00.
I got it home and washed it as instructed and hung it out to dry on the line,nothing unusual there.
Jumped in the shower and for some reason decided to dry myself with the new towel over my bath of which my shower is over,damn good job I did as the blue fibers from the towel decided to malt all over my body, face and bathroom area. Washed the towel again for the second time and it happened again so I washed for a third time and AGAIN!!!, the fibers were everywhere,NO more chances, it's going back for a refund!”
