“Fireworks absolutely lethal they are me an my grandad every year put too and he always buy asda and i buy lidils second time now the fireworks av really caused danger to my children by coming towards us an outing a hole in her pants shes 4 I do not reccomend them at all lidil all the way!! But asda service in general no problem at all always helpful but I think the cafe is going down hill!!”
“Awful Pork, Awful Packaging, Awful Customer Care. Having bought a pork joint from Asda at the weekend, I was disappointed to find that the cooking instructions are actually within the label and that you're invited to peel it back to find the cooking instructions not on the back of the label but within the label. It's a complete packaging fail as from my experience, you simply can't peel it back. Its not fit for purpose. I actually then recorded myself trying to open the label and shared the experience with Asda. I got a response saying sorry and that it did look fiddly and that they'd take it on board for the next review. I'm so very pleased that I could've helped them, it's just a shame that it cost me £10 for the privilige and that the pork tasted awful as a consequence of not knowing how to cook it to the manufacturer's guidelines. I can only assume that they get so many product complaints that they haven't got time to ensure that these issues are dealt with to the satisfaction of the customer. I'm actually more annoyed now after making the complaint than beforehand. Nice work Asda!”
“HORRIBLE service, over 70% of the orders are missing or out of stock despite the app saying it IS in stock , refunds take forever in most cases 2 weeks to come through, this happened more than 3 times eventually I got sick of it, don't bother shopping with them online, you'll be VERY disappointed eventually, like I did and I have ALOT of patience.”
“I will never ever shop at Asda again! Forcing employees into new contracts that dictates they should work any day of any week, at any hour! Just before Christmas! You're scum!”
“i was served today a lovely young man, Marwan,on the customer service desk at Small Heath. Thanks for being helpful and kind and brightening my day. You're an asset to Asda.”
“Just bought a sealed pack of six incredible pears,
They where incredible to say the least, if hadn't known it was a pear I would of sworn that it was a potato.
I don't know if I should eat the rest or cook them.”
“Asda has taken ×2 payment out of my bank instead of one payment they owe me £81 and are being less than helpful to send me my money back it has been over 3 week I have phone twice and sent email after email with a bank statement for proff the money has been taken and still not recieved my money back, I will no longer shop with asda which is a disappointment to me as this is were I have shopped for years, I want my money back!!!”
“I bought a pork Shoulder joint for £4. I wanted diced shoulder. When I unwrapped the joint it was full of fat and skin. I wanted 750g and after cutting this 1.6kg piece thats what was left in lean pork. Disguising packaging!”
“Bought a hoover this morning got a taxi back because I dont drive, got home full of dust and broken!!! told to return to store because they cant pick up and send another!!! another 10 pounds on taxi fares....never shop there again...sad”
“I will never shop at Asda again unless the company stops it’s bully boy tactics forcing staff to sign horrendous new contracts and revoke their rights or leave !!!! Shame on you !!!!!”
“I place orders to obtain 2 or 3 pies and pad out the order. Each week I am told that at least 1 if not 3 are out of stock, the stores are knee deep in Pukka pies!?”
“Asda Fosse park Leicester
Just as we had gone through check out, I accidentally dropped a bottle of Bombay sapphire gin £20 was so surprised Asda kindly said they would get me another one, and I was so surprised I didn’t have to pay for it to, I couldn’t thank them enough, thank you Asda ....”
“Shocking. Told my delivery I was expecting within the hour wasn’t coming AND I had to contact customer services to sort it out!!!!!
Customer services wanted me to re-order and pay AGAIN. Not on your life”
“I ordered a king size Butterfly Duvet set. Picked it up
Today Sunday 27th October.From customer service.
When I got home and took it out of the box.
Was absolutely fuming.I think it’s time this company checked
The machinists work,All the seams are crooked.
On one seam,the material hasn’t even been cut,and it’s left with a raw edge.
I won’t be buying, bedding from Asda ever again.
I just can’t be bothered to come all the way back to Asda to change it.when it should have been in perfect condition.
In the first place.”
“If I could put 0 stars I would! First off I had the worst experience with a certain delivery driver. I'm quite unwell at the moment and asked the driver if she could please take the crates into the kitchen for me, she tells me rudely "this is your shopping so maybe take it in yourself " which stunned me. So I said to her ok then il take them in and told her to wait at my door, I get into the kitchen and shes banging the crates on my hallway wooden floor, then precedes to throw all of my shopping on my kitchen floor when I'd told her to wait at the door so that's trespassing. I then rang customer services and they couldn't careless. Then I ordered a shop yesterday, I ordered a Russell Hobbs slow cooker which cost £25, i bring my shopping In open the Russell Hobbs box and inside was an asda £13 slow cooker! That is fraud! Someone has clearly took the slow cooker out of the box and swapped it with a cheap one, I rang up and not bothered whatsoever. Avoid them at all Costs!”
“Asda Hounslow car par is a total rip off - be careful
I went shopping in the store was there only for 4 mins (Milk & Bread) total cost £2.75.
On my way out I went to re-validate my car park ticket I was told to get a free parking a minimum spend should be £5
Called for a manager and she says that the carpark is privatised so we have to pay but if I spend £5 then I can get a free car park. If the car park is privatised how would they know how much money I have spent in the store to qualify for free parking (1st lie)
After a bit of argument the manager says even she has to pay for the car park - note she works more than 5 hours which means a cost of min £7.50 car parking charge, why would you pay £7.50 x 5 days (2nd lie)
No sign post out side the car park to advise the consumers of the minimum spend of £5 or you will be charged £1.50 minimum charge.
Consumers have lost of option to go and buy their groceries Asda is not the only store.
My personal opinion Asda is trying to recover the cost of refurbishment of the store from the consumers
Please advise your friends and family of this little scam!”
“Delivery slot booked 7-9pm waited till 9 30 and was informed it would be here at 09 45 still no delivery at 10pm while back on the phone I was told delivery had been attempted this was a lie I have been in all evening. I was cut off from my second call third call had a 1 sec call from unknown number no email or update at all.
Poor service order cancelled”
“ASDA drivers are rude, I live in 1st floor, they keep some items at my door step and some in the ground floor, and they ask me to go and collect them. some drivers, though I return the items immediately, they dont enter into their device then and there and I dont get any refund at all. and I have to keep chasing thecustomer care. worst home delivery and customer care now-a-days.”
“New online format is awful. Very difficult to navigate. Some products impossible to find. When warned that ordered bread was unavailable, impossible to navigate shopping basket list! So confused I deleted the whole basket, then found I couldn't send complaint without order number! I've been a customer for years, but this is a shambles! Never again!”
