“I bought a Asda lasagne there was no point putting cheese on the top of it if you are only going to sprinkle 6 strands of cheese on the top every lasagne was the same on the shelf this is most disappointing talk about trying to save money not impressed at all and neither are my kids”
“I've always been happy with my ASDA experiences, but I'd especially like to compliment your staff in the Island Green store, Wrexham, North Wales.
We're in there a good few times a week, probably about 5 & we've only had one bad experience with a staff member. They are ever so friendly, helpful & chatty.
I'm not sure of this particular mans name, he's an older man with a little grey beard, but he's ever so lovely & always directs to current offers that we maybe interested in. Today for example we bought 2 extra bars of chocolate & a Toblerone that were on offer, after he told us about them. I have to admit my waistline isn't thankful, but my purse certainly is. He even showed us some LEGO offers, knowing our little boy loves LEGO (He comes here on the weekend to spend his money on books & LEGO, so the staff recognise us now)
Another particularly nice gentleman is a man called Dean, he's ever so quiet, but always willing to help.
It's very rarely in this store you see the staff just standing around, they're always busy doing something. The store is always very clean & you never have to wait long at the tills, even when its busy. The manager is obviously doing a good job!”
“Went to Asda Rooley Lane Bradford bought a phone marked up at £ 70 was £80 bought it was charged £80 went to customer service was treat so badly by rude ignorant staff basically blaming me for not reading SEL properly it was under product asked for refund rude staff member said can’t you read sel isn’t that phone well it was under phone I bought so who’s fault is it I won’t ever shop Asda again”
“Had a great delivery experience with home delivery first time round so re-booked and someone called me on my mobile from a number staring with 011 - that's an overseas code. He asked me to answer security questions and I refused pointing out that it was an unsecured mobile and he was calling from outside the UK. They then cancelled my second order. Waste of space, won't be shopping with ASDA again.”
“Had to return a kettle to the Asda loving chesterfield store as it was faulty (wobbly base). Dealt with by a lovely girl on the check but she had to check some with a supervisor called Andrea! She was the worst retail assistant I have ever come across with no customer service skills what so ever. Would not help with trying to see if any other stores had the kettle in and then just walked off and left the embarrassed assistant to issue a refund. Come on Asda we expect better than this from you”
“I wish to thoroughly commend a member of your clacton till staff
Her name is jodi I visited my local clacton store last week and whilst putting my items on a til i realised i had forgot an item jodi realised and asked if i would like her to alert a member of staff to obtain it for me and she did so
I thought what fantastic customer service and a credit to your company
I do hope this review is passed on to the store and in particular jodi
Thank ypu
Michael king”
“I was unfortunate enough to have used Asda online shopping. The first time they replaced VEGAN food with VEGETARIAN food. Big mistake. Then we were asked to give them a 2nd chance. Even bigger mistake. Many errors on their behalf. Over charging being the biggest one. Once we eventually got our money back they asked if we would give them a chance to prove they can get it right. WELL. Stupidly we used them again ( after all they wouldn't refund the cost of our yearly delivery pass) and they f*#£+d up AGAIN what a surprise NOT!!! not only did they not deliver 11 ordered items but it seems they charged us for the privilege of them not having the items in stock. Again over charging. Asda is only interested in money they don't seem to give a toss about their customers. So PLEASE do yourself a favour DONT USE ASDA ONLINE SHOPPING OR DELIVERY. It really isn't worth it.”
“Laura in the music department in Doncaster, amazing service over the phone, I’m after a certain vinyl and after experiencing tragic service from Tesco’s I am so pleasantly surprised with Asda’s willingness to help:) thank you so much”
“Disappointed with the home delivery service we received this evening, we had a very rude driver who complained about our drive and that it was a trip hazard. He placed the food boxes by the door. My husband politely asked him to shuffle the boxes forward a tad as he struggled to reach and un pack due to having a disability (1 arm) he flung the boxes at my husband. When my husband had finished un packing he picked up the boxes and stormed off. He hardly spoke a word of English and when he did he was vile. As a new cu just coming from tesco this is very disappointing. This isnt the first time we have had a rude driver. We never had this with tesco drivers. Disappointing as we can't fault the food.”
“Purchased a pack of four Asda cheese scones, when sliced the inside of each one was black, taking them back tomorrow 28th March let's see there what there responce will be, I'll report back.”
“Keighley, West Yorkshire Asda, employ a home delivery driver whose name is Arshad. He is the rudest most unhelpful and incompetent driver I've ever had the misfortune to encounter. I asked him for a little help checking my order as my hands are severely arthritic. He replied "tough" and left with a smirk on his face.
Morrison's and Tesco's drivers are far superior and very obliging and can't do enough for you.
Avoid Asda home delivery at all costs and don't go through the ghastly experience I had with them.”
“Today I bought a Garnier brand ash blonde hair dye and this evening my hair turned an Auburn shade. Not the style advertised on the packaging. False hope and not impressed.”
“Home delivery was the most stressful shopping experience of my life! Driver called me and I immediately came down to get my shopping to find there was no one there. I then waited outside in the cold for 40mins, looked for the driver at other near locations and had 2 relatively useless conversations with customer service over the phone who were unable to help in any meaningful way! Now tracking to Aldi to get the shopping I needed so thanks for that Asda!”
“Just bought a standard double sheet from Asda Breck Road Superstore, Liverpool to my surprise didn't fit properly it was a bit too big folded best I could and took it back to the Asda's explained what had happened to a lady that was working on customer service she told me our policy is not to refund bedding that was taken out of the original packaging, I replied with how can know that is not the proper size if don't take it out of the original packaging, she then a manager I suppose she just kept on repeating that is not our policy to take back bedding that isn't in it's original packaging to what I replied that I can't really know that the sheet is oversized if I don't open the package to what she replied we can't take it back she wasn't rude just but she was very dismissive with attitude I don't care what you saying that our policy. In 5 years that I have very same standard double bed have bought sheets couple of places they always fit properly over-all low customer service will think if I'm going to use Asda's ever again.”
“I do not recommend shopping with ASDA. I am still waiting for the refund of my delivery that I never had (cancelation in the last minute as they didn't have enough customer to deliver to within that slot.....bulls**t!!! as they could have re-arrange my delivery slot by just calling me!). I have called many times for my refund and they keep hanging the phone up. I even had one being rude to me on the phone! I am shocked of how they have treated me and for the fact that I still have not been refunded, this is not the way to treat customer, is it? They have the worst delivery service, head office and costumer service I have ever experience so far. They are so unprofessional, unfriendly and unhelpful. I will never ever do my shopping with them again whether it is online or directly into the shop. They may as well ask me to compensate them for all the inconveniences that I have been through.....bunch of scammers they are!!”
“I do not recommend shopping with ASDA. I am still waiting for the refund of my delivery that I never had (cancelation in the last minute as they didn't have enough customer to deliver to within that slot.....bulls**t!!! as they could have re-arrange my delivery slot by just calling me!). I have called many times for my refund and they keep hanging the phone up. I even had one being rude to me on the phone! I am shocked of how they have treated me and for the fact that I still have not been refunded, this is not the way to treat customer, is it? They have the worst delivery service, head office and costumer service I have ever experience so far. They are so unprofessional, unfriendly and unhelpful. I will never ever do my shopping with them again whether it is online or directly into the shop. They may as well ask me to compensate them for all the inconveniences that I have been through.....bunch of scammers they are!!”
