“ASDA Cambridge Beehive really went the extra mile for me today, after a mistake with my click and collect order I was unable to return to store to make a second collection.... after initially having a few frustrating interactions, I was passed through to Bianca, one of the store managers..... she really went above and beyond for me and my family.... and bought my items to my home personally ..... amazing!! As a key worker with a disabled child, this was such a relief, I also received a lovely bunch of flowers and gift card for the mistake , Fantastic customer service ASDA..... your employees Bianca and not forgetting Steve (who carefully re- picked my shopping) need to be recognised for their efforts in putting things right..... give these two a raise!! 😇”
“I have shopped with Asda for many years mainly home delivery the only problem I have is not being able to return my substitutes to the driver and being told to return them to the store which I can’t do as I’m disabled this is due to covid 19 also on the app there is no bit where u can either decline subs for the item that’s not there or to receive the sub it would make life a lot easier ,also Asda is taking out the money the day before ur shop , my last shop I bought the chicken with the rice heated it up and felt sick looking at it the rice was soggy still leaves in it I take it they were cooking leaves but so disappointed what were they thinking when they were making this item !!”
“Quite frustrating! They have chanced - another time yet - their T&Cs regarding home delivery last week without notifying me. If you live in a flat the driver will leave your order outside the main building door and not outside your doorstep. So if you expect the groceries to be delivered in your doorstep, better avoid.”
“all my chilled foodstuff fresh meat and dairy products failed to get delivered my other things i ordered did get delivered. my household is classed as high risk, i now have to wait for a refund because asda,s incompetence failed to pick my order correctly. i now have to wait for someone to go shopping for me for my fresh chilled food. will not be using asda again and will not be recommending them. i do understand the circumstances of whats going on but this with asda is just incompetence”
“I didn't want my George password changed or combined. I could not check out wirh my usual George password, (I didn't have all my passwords to hand), and although I reset my George password quickly via email, by the time I had done this, the top I really wanted in the right size was out of stock. Great!”
“They are ripping off the elderly that are on vulnerable list, waited 3 weeks for a slot and most of my order was unavailable come the time.
I emptied my trolly early the day prior to delivery and they still managed to email me announcing the delivery was on its way after I emptied the trolly online.
The reason I abandoned the slot was that you are limited to 4 bottles of water after waiting 3 weeks for a slot.
They will not be seeing us ever again at "stack it high" and sell it high.”
“Thank you to the click and collect staff at both Ashton Under Lyne stores. I can see you haven't got it easy and are doing your absolute best. The staff at the small store in Hurst Cross that we use most have been amazing. The first time we collected, we parked in the wrong place and didnt ring the number. They were friendly, professional, rushed off their feet but really eager to help. It's important stuff, we have a cancer patient here that isn't on the vulnerable list so we are relying on this service. We have had things be out of stock or substituted too. It doesn't bother us, I dont know what people expect in a global crisis situation. We appreciate you! Hope that Asda thank them in some way.”
“I am appalled at the pembroke dock store for how they are dealing with the pandemic . Their trolleys are not cleaned you are expected to touch one then clean it yourself! No limit to how many people in store ,one way system rubbish as no one is adhering to it .Staff are rude and brush past you staff member doing her shopping told me to get out the way even though she came in to my space totally ignoring the social distancing, manager is even ruder ! Customer services have brushed off numerous complaints from customers. Please please for your own protection boycott this store they do not deserve your money when they refuse to observe the 2 metre distance or want to protect customers or staffs health in this very worrying time.There are other well known supermarkets near by where you will be able to shop .”
“Home delivery service utterly rubbish. Basic stock shortages pathetic, order picking haphazard and shows a couldn’t-care-less attitude. Other supermarkets plan and do much better. Avoid.”
“I did feedback but the issue keeps happening it has been happening for weeks now I order two packets of kippers and only get on one packet of smoked haddock,and I gave one positive thing on the feedback that the beer substitute was really ok and hubby likes the substitutes,but I don’t think Asda have read the feedback properly and I read my email this morning and the same issue with the kippers has happened again but on top of that the beer is out of stock but instead of substituting it they are not delivering any of the beer at all”
“I have given feedback about the same issue lots of times and it keeps happening I order two packets of kippers and you substitute them but only give me one packet of smoked haddock as a substitute,I gave a feedback back on my last order about this but I also gave you a compliment about the beer substitutes and my husband liked them but I don’t think the feedback was read properly as today I have read my Asda email and you have given me the same substitute for kippers again but on top of that the beer was out of stock and instead of substituting it you are sending none at all,and my husband is on the clinically (medically)list and no one can leave the house at all”
“Asda is a joke, the quality of the fresh meet and fruit is rubbish, and how could Asda put up the prices of the most everyday products during the lockdown, I won't be back to any Asda shop, I'll stick to Aldi where the prices and quality are much better,”
“A huge thank you to Jay (Sanjay) based in Wisbech for our home delivery yesterday. Punctual, professional, friendly, 100% excellent on the safe social distancing. Massive respect to Asda and the team keeping the country supplied and safe.”
“Thurmaston store. I definitely don’t feel safe shopping here during the current pandemic. Social distancing rules are totally ignored by people once inside the store. Even the staff brush past you. One way system is ignored and people block the aisles while they stand and chat or dither about what to buy. People seem oblivious of the 2 metre rule as they are too concerned with chatting & looking after themselves.”
“Shona at your store in Ryhope Sunderland is Amazing. She was on checkout 3 on saturday gone
I have cerebral palsy and walking difficulties. She packed all of my bags and put them in my trolly with a smile. She deserves recognition for restoring my faith in human kindness. Well done Shona and Asda”
“The amount of items "out of stock" is ridiculous and really don't like substitute system would rather be able to switch it off.
After this lockdown is finished and my subscription for my slot runs out ,will not be using Asda again”
“Longwell green Asda has a intimidating/ lemon sucking woman working there! Very rude to my son, then wandered off sniggering... she kept turning back and laughing.pony tail loads of ear rings Sue I think”
