“I have been trying to get a refund of £315 paid for a chair which was ordered on 2nd January 2020 and twice Asda/George failed to deliver. When I eventually got through to customer services on 29th March, I cancelled the order and was told I'd be refunded within 3-5 working days. It is now 19th May and I'm still waiting. It is impossible to chase this up (though I have tried on countless occasions) as the only contact is via telephone and even when I hang on for an hour, it isn't answered.
I did get through to customer services today but was almost immediately cut off. This isn't the first time this has happened either. I even wrote to the customer services dept (sending recorded delivery so I know it was received) but no response!
Asda have had my money since 2nd January and seem very unwilling to return it. I realise these are difficult times for all of us but this situation is beyond a joke.
If it was possible to give zero stars, I would!”
“My wife and i are self isolating due to being very vulnerable ,we tried to place an order with ASDA but kept getting notice there was a technical hitch and to keep trying which we did for 3 days without success, We phoned customer services and told them we had priority booking but they told us to keep trying ,We got 3 different excuses and eventually lost our delivery slot .We are now left with very little food ,but ASDA could not give a damn.thanks for not caring ASDA .”
“We've been shopping with Asda for more than 25 years. It's always been good - now it's superb.
It's always a good idea, whatever your are shopping for, to look for Asda's own brand version. Usually as good or better than the other brands.
Our local Asda, at Castlepoint, Bournemouth, is amazingly good, the staff are friendly and helpful, and the produce so much fresher than our other local supermarkets.
We are oldies so we are reliant, just now, during Covid-19 lockdown, upon Asda for delivering shopping to our door. Like everything else that Asda do, the service is wonderful.
Thank you, Asda for all you do. Your staff are all 5-star people.”
“Do not understand why Asda need to take money for shopping before the actual date of delivery. Sainsburys manage to do this on the day of delivery and after shopping has been picked so you only pay for what you have had delivered. This is my 2nd order in 4 weeks with priority delivery. Last time no milk, no flour, no eggs and other bits but was still charged for and then refunded a few days later. I have another order due tomorrow. Have already been told early this morning that some stuff is not available but the full amount has still been charged to my bank. Come tomorrow I am sure there will be other stuff not available, as happened last time. Why can Asda not charge when the final shop is known on delivery day. Don't think I will be using their online shopping again after tomorrow.”
“ASDA Cambridge Beehive really went the extra mile for me today, after a mistake with my click and collect order I was unable to return to store to make a second collection.... after initially having a few frustrating interactions, I was passed through to Bianca, one of the store managers..... she really went above and beyond for me and my family.... and bought my items to my home personally ..... amazing!! As a key worker with a disabled child, this was such a relief, I also received a lovely bunch of flowers and gift card for the mistake , Fantastic customer service ASDA..... your employees Bianca and not forgetting Steve (who carefully re- picked my shopping) need to be recognised for their efforts in putting things right..... give these two a raise!! 😇”
“I have shopped with Asda for many years mainly home delivery the only problem I have is not being able to return my substitutes to the driver and being told to return them to the store which I can’t do as I’m disabled this is due to covid 19 also on the app there is no bit where u can either decline subs for the item that’s not there or to receive the sub it would make life a lot easier ,also Asda is taking out the money the day before ur shop , my last shop I bought the chicken with the rice heated it up and felt sick looking at it the rice was soggy still leaves in it I take it they were cooking leaves but so disappointed what were they thinking when they were making this item !!”
“Quite frustrating! They have chanced - another time yet - their T&Cs regarding home delivery last week without notifying me. If you live in a flat the driver will leave your order outside the main building door and not outside your doorstep. So if you expect the groceries to be delivered in your doorstep, better avoid.”
“all my chilled foodstuff fresh meat and dairy products failed to get delivered my other things i ordered did get delivered. my household is classed as high risk, i now have to wait for a refund because asda,s incompetence failed to pick my order correctly. i now have to wait for someone to go shopping for me for my fresh chilled food. will not be using asda again and will not be recommending them. i do understand the circumstances of whats going on but this with asda is just incompetence”
“I didn't want my George password changed or combined. I could not check out wirh my usual George password, (I didn't have all my passwords to hand), and although I reset my George password quickly via email, by the time I had done this, the top I really wanted in the right size was out of stock. Great!”
“They are ripping off the elderly that are on vulnerable list, waited 3 weeks for a slot and most of my order was unavailable come the time.
I emptied my trolly early the day prior to delivery and they still managed to email me announcing the delivery was on its way after I emptied the trolly online.
The reason I abandoned the slot was that you are limited to 4 bottles of water after waiting 3 weeks for a slot.
They will not be seeing us ever again at "stack it high" and sell it high.”
“Thank you to the click and collect staff at both Ashton Under Lyne stores. I can see you haven't got it easy and are doing your absolute best. The staff at the small store in Hurst Cross that we use most have been amazing. The first time we collected, we parked in the wrong place and didnt ring the number. They were friendly, professional, rushed off their feet but really eager to help. It's important stuff, we have a cancer patient here that isn't on the vulnerable list so we are relying on this service. We have had things be out of stock or substituted too. It doesn't bother us, I dont know what people expect in a global crisis situation. We appreciate you! Hope that Asda thank them in some way.”
“I am appalled at the pembroke dock store for how they are dealing with the pandemic . Their trolleys are not cleaned you are expected to touch one then clean it yourself! No limit to how many people in store ,one way system rubbish as no one is adhering to it .Staff are rude and brush past you staff member doing her shopping told me to get out the way even though she came in to my space totally ignoring the social distancing, manager is even ruder ! Customer services have brushed off numerous complaints from customers. Please please for your own protection boycott this store they do not deserve your money when they refuse to observe the 2 metre distance or want to protect customers or staffs health in this very worrying time.There are other well known supermarkets near by where you will be able to shop .”
“Home delivery service utterly rubbish. Basic stock shortages pathetic, order picking haphazard and shows a couldn’t-care-less attitude. Other supermarkets plan and do much better. Avoid.”
“I did feedback but the issue keeps happening it has been happening for weeks now I order two packets of kippers and only get on one packet of smoked haddock,and I gave one positive thing on the feedback that the beer substitute was really ok and hubby likes the substitutes,but I don’t think Asda have read the feedback properly and I read my email this morning and the same issue with the kippers has happened again but on top of that the beer is out of stock but instead of substituting it they are not delivering any of the beer at all”
“I have given feedback about the same issue lots of times and it keeps happening I order two packets of kippers and you substitute them but only give me one packet of smoked haddock as a substitute,I gave a feedback back on my last order about this but I also gave you a compliment about the beer substitutes and my husband liked them but I don’t think the feedback was read properly as today I have read my Asda email and you have given me the same substitute for kippers again but on top of that the beer was out of stock and instead of substituting it you are sending none at all,and my husband is on the clinically (medically)list and no one can leave the house at all”
“Asda is a joke, the quality of the fresh meet and fruit is rubbish, and how could Asda put up the prices of the most everyday products during the lockdown, I won't be back to any Asda shop, I'll stick to Aldi where the prices and quality are much better,”
“A huge thank you to Jay (Sanjay) based in Wisbech for our home delivery yesterday. Punctual, professional, friendly, 100% excellent on the safe social distancing. Massive respect to Asda and the team keeping the country supplied and safe.”
“Thurmaston store. I definitely don’t feel safe shopping here during the current pandemic. Social distancing rules are totally ignored by people once inside the store. Even the staff brush past you. One way system is ignored and people block the aisles while they stand and chat or dither about what to buy. People seem oblivious of the 2 metre rule as they are too concerned with chatting & looking after themselves.”
