“Asda Online absolutely disgusting!!!!!!
I order online due to health conditions, over the last year the service has got WORSE. Many of the orders arrive with substitutes which on a whole have not been thought out in a common sense way. I have given some of them back to the driver. But lately there have been so many things that have not been delivered due to being UNAVAILABLE. So why were they still on their websites? I only place an order the day before delivery so they should be aware of stock!
Last night I placed an order to be delivered today, when I had finished the sometimes frustrating task, not a good website, I completed and paid. They took money off my available bank balance straight away. After a few minutes I remembered a couple of items I had forgotten and logged back on to amend my order. When I did this a page popped up telling me that 15 items were unavailable. Seeing this infuriated me and I emptied the basket to £0.00. I expected my money back in my account.
As of 10am it was not, so I phoned Asda and asked why. I was told that my money would be available in my account in 3 to 5 working days. NOT ACCEPTABLE!!!!!!!!! I have checked with my bank and they have said Asda can make the money available by contacting Visa themselves.
My issue is why take the money out straight as payment is made and not when the items are passed through their tills/computers?
I rang the customer services again at lunch time and told them what the bank had told me. Eventually after quite a long conversation they said that after the delivery time had passed my money would be back in my bank.
Furious to say it is not there. I am not going to let this lie as I now am in a position of not having enough available funds to feed my family.
I will not use Asda again!!!!!!!!”
“Very bad customer service
On online delivery , and e vouchers not working correctly online several times
It was in date system working incorrectly items missing and refund not available straight away when it should be a very bad experience I will not be ordering from them again”
“Did an online shop with asda at Bodmin, payment was taken, cancelled order before delivery date, still waiting for money to be returned after ringing was told got to wait 7 to 10 days before I get my money back, will not be shopping at asda again and definitely will not recommend to anyone, they take money day before shopping is due but you have to wait nearly 2 weeks to get it back.”
“I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager, Vania. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied.
Upon entering the store, I encountered a problem with an item I had purchased the previous week. I approached Vania, the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, Vania was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away.
Not only did Vania fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening. As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, Vania's demeanor fell far short of these expectations.
Moreover, Vania's lack of knowledge about the store's policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard.
What disappointed me the most was Vania's inability to empathize with my situation. Customer service should always prioritize understanding and resolving customer issues promptly. However, Vania seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole.
I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by Vania was far from satisfactory. I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience.
In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, Vania. Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.”
“Very poorly managed store in Woking - orient road . Very few staff and poorly organised . No one seems to care at all . Disappointing - no response to past negative comments”
“I spent well over £100 yesterday in Asda and when I scanned my rewards app I received a measly pound. It’s Tesco for me from now on you get lots more from a Tesco card”
“Use to love asda crisps they always sold out , they was tasty. Light not hard., got a.multi bag today and crisps are hard so could not eat them what are you doing different asda. They are getting like all the others now , ??”
“Why arevthere no small shopping trolleys at Accrington's Asda store. The big trolleys are not fit for my personal.use. Please bring back the smaller trolleys or like a customer.”
“More like what’s gone right the simple answer to that is nothing
I bought a patio set and paid for next day delivery as I needed it for a function
I was told only part of it would be delivered and now have been told to wait at least three days before I am going to receive the rest of my order
The part delivered was just left by my front door no one rang the bell but on website it says I personally took it in. I didn’t I only knew it had arrived when I checked what my dog was barking at.
Tried ringing customer service only to be fobbed off with excuses,
Will never buy from Asda home delivery again”
“Placed an online order which included ham, cheese, apple juice and beef mince to arrive at our holiday cottage just after we arrived there. All of these items were missing with supposedly no substitutes available. Totally unbelievable and shocking service. But then every home shopping experience with Asda has been poor over the years which is why I have only used it a few times. This will be the last time.
When trying to get compensation I have spent 6 weeks and Asda keep reneging on the sum agreed and trying to fob me off with a lower amount. Also they keep insisting on it being an e-voucher for online shopping - worthless as I cannot justify using them again. Not sure why they cannot just give me an in-store gift card.
Very frustrating and horrendous customer service. In-store is much better. Avoid online”
“I have a black male friend who used to work at the Asda Wallington Store on the chilled department who was unfairly treated victimised and racially discriminated against so I managed to contact Hayley Tatum
Senior Vice President – Chief People and Corporate Affairs Officer on instagram to help my friend and she said she would help my friend and she didn’t instead she is constantly and continuously making posts on her instagram page pretending to care and giving false perceptions and impressions she doesn’t care about black people she pretends to and gives false narratives she is also very DELUSIONAL I have attached screenshot photo of what Hayley Tatum
Senior Vice President – Chief People and Corporate Affairs Officer looks like.”
“When are the new owners selling on and hopefully new owners will bring back manned checkouts and not just trying to get rid of people and pocket as much money as they can get. No wonder they got so rich so quickly”
“Why do asda only do gluten free sausages now? I used to love the extra,special chipolatas, the gluten free are absolutely awful and apparently that is all they sell now so I'm guessing the sales have gone right down , so disappointing.”
“My daughter was treated appallingly in the Bridgend Asda, she sat in the car and came in a 15- 20 minutes after me with her smart phone as she has the app on it ( I do not have a smart phone), and as I have broken my elbow I would need assistance to place the items on the belt and pack she was giving me a ' head start'.
She also has autism so she dislikes shops in general , so was sitting waiting to see me at the checkout, but was accused by a member of staff of taking photos , he did not listen to her saying she was due to help me + was just getting her app open, she went out very upset, I found her in the car crying needless to say Tescos , Morrisons will be my port of call for the next several months.”
“We bought a new coffee machine and purchased a pack of six cartons of long life milk from the Asda store in Walsgrave Coventry on 31st March 2023. We used the first carton in the machine and shortly after three of us began suffering from upset stomachs and thought it may have been a bug we’d pick up and didn’t connect it to the coffee. The following day after drinking a cup of coffee we again began to feel ill. I went to refill the milk container on the machine and noticed the sell by date on the milk was NOV 2022. I know it’s long life milk, but being this far out of sell by date is taking the ….
This is an absolute disgrace that Asda have product STILL on the shelf for sale not just a few days, not just a week, but FIVE MONTHS OUT OF DATE. Totally unacceptable and something that cannot and should not be defended. What have you got to say for yourselves Asda? And, by the way, thanks for making us ill. I shall be returning them and expect some lame excuse, or most likely, no excuse at all.”
“Today, I received yet another disappointing online shop from Asda with plenty dented tins offloaded into the online delivery.
However, what has really angered me is one of my substitutions. Their policy says that, if it costs more they'll refund the difference. I'm sure that they'd claim that my replacement was the same cost for both packs - except that I got 1.6kg instead of 2.1kg of product. Same brand... different pack. To my mind, that's amounts to a blatantly inflated, or shrink-flated, price. Per kilogramme, that's a 30% price hike. Sent back!
Asda price promise for substitutions? Given the current cost of living crisis, and the evident profiteering with all supermarkets' diesel prices, I consider that this reveals meaningless, cynical deceit in Adsa's so-called substitutions price promise.
I, for one, no longer believe what Asda says, or trust what they do. Time to change shop, I think!”
“Our delivery didn’t arrive, first time we’ve used Asda. Phoned customer services who clearly use a script. And also don’t speak very good English so were hard to understand.. they said they didn’t know what happened to my order so they cancelled it and said it would be 3-5 working days until I get a refund… which means I can’t afford to go somewhere else to do my shopping. My family now won’t have food for 5 days. That is appalling. I’m completely disgusted with the service and more so the customer service. Thank you Asda, never again”
