“Ordered two items for my Granddaughters Birthday and paid extra postage for delivery 28th December only one item came and the second had still not arrived late for her birthday 😤 big let down Asda”
“Bought 2 x "Extra Tender" silverside joints as my contribution towards Christmas Dinner. Followed roasting instructions to the letter and both were "tough as old boots" and inedible. I'd saved my Christmas money pot of £45 which was wasted. 10 people really disappointed and not impressed. What an embarrassment! I've been a loyal customer for over 40 years and never had to complain before.”
“heating me.
As you can understand the amount of time I have spent on it, I humbly request you to do the refund with deserving compensation for the time I spend on it because of your system mistake. If I was not checking my account, I would not have been realising that you did not refund me and Asda might be enjoying my money
On 3rd times your adviser
It occurred on: 2023-12-09
This meant that I had to travel to this store 4 miles away from this store for collection.
Once I been to the same store with the advise of your customer service to get the refund.
3 time ri ng to get my money.
Totally I had to spend 5 hrs all together for this same as the product cost.
I am looking to to refund my money with deserving compensation for the time I spend.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,”
“I was unable to use my cash pot rewards in store because I had scanned the reward card?? Had to abandon shopping. Tried to do a click and collect order the next day and now had an email to say there was a problem with my card. Customer service were as much use as a chocolate tea pot and now I appear to have lost my rewards and have no shopping in for Christmas. I actually believe that this is all very convenient to Asda and I am sure they are doing very nicely with the extra sales as the staff said this is happening all over. Well I don't have time to get to the shops now so it will be beans on toast for Christmas dinner - one thing is for sure, if I do manage to get out and do some shopping between my 2 jobs I won't be spending my money at ASDA - MERRY CHRISTMAS!!!!!”
“I have shopped at Asda Kings Hill since it opened after complaining about bread rolls being 3 days out of date staff were given my name & I was treated terribly by the staff when shopping I will never shop there again”
“I placed an order for some soap for home delivery as I needed to replenish my cupboard. The website capped the quantities that I could order, so I had to buy other random items to meet the minimum threshold for delivery. The delivery was due today, so I got a text saying that the soap had been substituted for a different product and only a small quantity of them. With this being no good to me, I called to cancel the order at Noon, 10 hours before the delivery time slot and was told that it was too late, I had to turn the driver away and wait for a refund. What an awful experience throughout and one that I won’t give them chance to do to me again. If only I could give zero stars I would”
“I went to pick up an order from Asda Shaw in Oldham. When I got there the product was not what I ordered. The girl who initially dealt with me was quite helpful but then she got me to speak to customer service which was absolutely unhelpful. I was told that I had to return these goods even though it was not what I ordered. Totally felt let down by the customer service at the Shaw branch. I will Not be dealing with online shopping again at Asda due to the lack of help received by so called customer service. I would definitely tell others not to either.”
“I went to buy my monthly shopping today.and my Xmas food as well.the shop was fine. The lady opened a till for me as I had a full trolley .I spent nearly £100 and my rewards would not work. I feel ripped off. And might have gone else where for my shopping if I wasn't getting my rewards”
“Asda mobile top up no longer available to purchase in store, online only. Congratulations Asda, 16 years weekly shopping, at a store that was out my way, so the removal of this service, shopping all under one roof, has driven me to to shop elsewhere for my provisions. Pointless and Pathetic move, really what have you achieved by removing that top up?”
“WENT IN ASDA NO COOKED CHICKENS TO GIRLS STOOD CHATTING ,
I asked when do you have cooked chickens
One girl just said not put them in yet so it’s 9.30 in the morning can not be bothered,
First and last time in there I think ????”
“Asda rewards are a ioke and a insult to it's customers. I spend about £140 every week and sometimes if I'm lucky I might get £1 the rest of the time it's anywhere between 50p to 12p. Been a pensioner I can get 10% off at Iceland on a Tuesday The moral of the story is Asda stick your app where the sun doesn't shine because having shopped there for about 40 years I think it's time to go elsewhere”
“Total rubbish, awful Online support team. Two Ignorant managers They don't listen. They try to gaslight you to get you off the phone. Spoke to 2 different managers on top of five Online customer support is a joke two of the managers I spoke to said they weren't fit for purpose in our very many conversations. They all said they wanted to help me as I'm 68 with mental health and chronic pain syndrome. I only shop there like everybody else out of desperation, it's them that are winning and we are losing our money our patience watching them, screw up over and over again. They owe me £29.25. After two weeks, knowing they're in the wrong but trying to cover up. They Offered me £8.69 back. They said it was from the vitamins I gave them back! The price of those vitamins are £29.25. They took the cheaper vitamins off saying that I gave them back because I didn't want them. What a bunch of rubbish! Those cheaper vitamins are here with me. I've been using them they still owe me over £20. We've all had the same problems with them as they keep screwing up many orders and left items out of my delivery. I'm never using these rip off merchants again”
“So i visited the store with my disabled mum which took ages, Store great, stopped for coffee and today i have recieved a PARKING FINE of £70. I was not aware there was even a 3 hour time frame. I will never visit the store now if this is how you treat customers!!”
“Worst service imaginable. They don’t deliver at all just con people to get money. They make you wait 5 working days for a refund? Why is this as you did not deliver and is not the customer’s fault.”
“ASDA STINK
stay away from this horrid retail company
Poor in store service - poor quality - and since leaving Walmart the company has just nose dived
NEVER EVER EVER BUY FUEL FROM THE UNMANNED GARAGES
THEY WILL RIP YOU OFF !!!!!!”
“Would not recommend for home delivery.
My Friday night spend in waiting for a shop to arrive all for it to be cancelled instead off the driver just calling me??
Was left with hardly any food in the house and no toilet roll at 10pm on a Friday night, ended up having to order a takeaway for dinner that night as had no food in annoyingly.
women that I spoke to on the phone was incredibly unhelpful, all I requested was that the order be redelivered the next morning and I explained the inconvenience off it, all she said was that the order had been cancelled and I would receive a refund in 48 hours, very unhelpful.
Unfortunately, I did not have the funds to simple reorder the shop so was left with no groceries until I received the refund 2 days later.
Extremely disappointed, all could have been resolved if the driver could have been bother to give me a call, unbelievable”
