“I was missing a jar of coffee it was on special offer so I orded 2 at 6.50 each they only sent one so I got InTouch with Asda then messaged me back I'm not getting a refund so I'm 6.50 down I'm so angry with this they did put this in my order that I never even orded”
“I have no grievance with Asda South Shields
But be warned
On 27/01/24 We were looking for a Mermaid cake at the Benton Branch in Newcastle
As they had none we were advised by a member of staff that there was one available at Boldon and 3 available at South Shields
We went to Boldon - sold
We went to South Shields ( not knowing where Asda was ) and came to a roundabout at Mill Dam to have Asda in view on right
We proceeded into car park 12.30.47 commenting how quiet car park was and entered store
Very pleased -Mermaid cake was there and we did other ad hoc shopping
Left 13.29.09
Yesterday on our mat was a Parking Eye fine of £70 for illegal parking
Hindsight says we should have observed that Parking Eye was utilised
However we did not - Benton free Boldon free - why would we think we had to pay at South Shields
Once again - not Asda fault
This is a reason why South Shields in a town in decline - we will not be back and advise any person to spar wide”
“Home delivery, spent £170 and £50 chilled foods missing. After half dozen phonecalls to somewhere that was not in the UK, they refunded me £35.
NOT GOOD ENOUGH ASDA, YOUVE LOST A GOOD LOYAL CUSTOMER. I WOULDNT RECOMMEND THEM TO ANYBODY FOR HOME DELIVERIES. THEY COULDNT CARE LESS”
“Asda Stonecot GSM Vania Faria Extremely Poor Customer service and no People Skills!
I can’t believe how this woman Vania Faria (former Operational Manager at the Asda Wallington store) has been promoted as a GSM at the Asda Stonecot Hill store despite humongous online reviews complaints and social posts made against her of which all the senior management directors are fully aware of but refuse to act a classic case of unfairness bias and hypocrisy”
“I shop at Asda quite often and I think I will replace Asda with another supermarket. More and more often I discover that the goods on the shelves have a lower price than at the checkout. Or buy two products for the price of one or three for the price of two. after checking the receipt, no difference was deducted and I paid full price. this is an absolutely disgusting practice. try to avoid Asda, they talk a lot and loud about saving money, but in reality they are robbing you”
“Before I give feed back my auntie ordered box tablets on line with her food shopping order coz she in pain certain things 14 quid they cost when she had her shopping she had the box but it was empty she phoned asda up they said that's the chance you take when ordering on line is this true coz its just taking the pixs”
“Asda Head Office doesn’t like deal to deal with customers complaints so they employ foreign workers in the main Asda customer service centre who don’t speak English very well and the background you can hear a guy with a English accent in the background talking intercepting the call this only happens when you make a complaint about Asda Wallington try it and see what I am talking please experience this for yourself.”
“It doesn't matter whether you place your order one week before the delivery date or on the same day,you
are guaranteed to receive a text and email,notifying you,that some of your items aren't in stock(despite them always been available at the time of your order)and replacements have been issued.
I have NEVER had everything I've ordered delivered,NEVER!!
They treat online shoppers as second class customers.
On.....don't bother complaining,as they
ignore you(tells you exactly what they
think of their customers!!).”
“What an awful supermarket the way they treat customers. I ordered nearly £300 Christmas shopping to be delivered on the 22nd December. £120 worth of shopping was missing! Ruined my kids Christmas. Despite ringing and on the day trying to contact the driver and then going through each item over the phone to customer service whim assured my refund would be done asap the shop has decided that I’ve received everything. Finally got through to the Branch and they were rude unprofessional disgrace Can you believe treating customers this way I am now in the process of getting legal advice… a bunch of thieves.”
“Ordered 12 bottles of a particular wine. Delivered 12 different wines than that ordered. Order was refused. Because I had refused a previous order they have refused to refund my £69. Unacceptable and I am claiming through the courts - who do you think will win!!”
“What has happened to Asda? They display the cases for computer games and after waiting 10 mins tell me they dont have that game!!!What are they playing at.No wonder the German supermarkets are far superior!!!!”
“Ordered two items for my Granddaughters Birthday and paid extra postage for delivery 28th December only one item came and the second had still not arrived late for her birthday 😤 big let down Asda”
“Bought 2 x "Extra Tender" silverside joints as my contribution towards Christmas Dinner. Followed roasting instructions to the letter and both were "tough as old boots" and inedible. I'd saved my Christmas money pot of £45 which was wasted. 10 people really disappointed and not impressed. What an embarrassment! I've been a loyal customer for over 40 years and never had to complain before.”
“heating me.
As you can understand the amount of time I have spent on it, I humbly request you to do the refund with deserving compensation for the time I spend on it because of your system mistake. If I was not checking my account, I would not have been realising that you did not refund me and Asda might be enjoying my money
On 3rd times your adviser
It occurred on: 2023-12-09
This meant that I had to travel to this store 4 miles away from this store for collection.
Once I been to the same store with the advise of your customer service to get the refund.
3 time ri ng to get my money.
Totally I had to spend 5 hrs all together for this same as the product cost.
I am looking to to refund my money with deserving compensation for the time I spend.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,”
“I was unable to use my cash pot rewards in store because I had scanned the reward card?? Had to abandon shopping. Tried to do a click and collect order the next day and now had an email to say there was a problem with my card. Customer service were as much use as a chocolate tea pot and now I appear to have lost my rewards and have no shopping in for Christmas. I actually believe that this is all very convenient to Asda and I am sure they are doing very nicely with the extra sales as the staff said this is happening all over. Well I don't have time to get to the shops now so it will be beans on toast for Christmas dinner - one thing is for sure, if I do manage to get out and do some shopping between my 2 jobs I won't be spending my money at ASDA - MERRY CHRISTMAS!!!!!”
