“Do not order Asda home delivery. They frequently do not deliver, do not advise you they've cancelled your order and are very difficult to get your money back from.
Their insincere customer service will work very hard to stop you resolving the issue once its occurred. They have no complaints process and will only offer you the chance to reorder from them.”
“Few months ago me and my partner was stopped for no reason what so ever, she claimed we had stollen even though she has no proof and obviously because we didn’t thieve she has no reasonable suspicion but we was stopped anyways, our belongings was checked and of course verified we had no stole anything, fast forward few months . The same lady stopped us again and we asked what your suspicions and she said last time we stole £4 worth of goods. Now that is a lie and she is trying to justify her actions which were completely false and unnecessary. One the first incident she claimed she was the manager and can do what she likes, we later found out that she was lying when we asked to speak to her superior. He told us he the manger and she’s just a worker. The second time (today) she stopped us she was smug, rude and smirking and trying to provoke a reaction because we were in the right and she was in the wrong and she didn’t like that so she lied and make tried provoking a reaction to try and make us the bad people and the ones in the wrong. All the customers saw what’s going on and off the premises told us they have the same problem with her also. Asda really need to look at who they employ because if they actually witnessed the behaviour of their worker, she’d be giving her p45!!!!!!! It’s not nice being called a thief when your not. It’s not nice having to justify why your angry because once agin you get stopped for no reason what so ever and to be told we were caught thieving last time round. BIG FAT LIE”
“Asda said they will promise to keep the prices down on essential items and they have they have changed the price of tissue the cheap toilet roll so many times in the last year and other items putting prices up on eggs and stuff and other cheap items that have promised to keep down and they keep putting up example the tissues was £1.89 and promised to stay like to help with cost of living then few months gone up to £1.97 then a few months later £2.15 then few months later £2.40 is this fair doing this . This is not the Asda promise”
“By far the worst online shopping I have experienced. NOT once have I ever received all the items I have ordered. I always receive substitutes (which are not healthy) and a few items are always out of stock. I will NOT be shopping with asda again.”
“Made an order for groceries to be delivered and did not arrive yet clearly states on the Asda app that it has been delivered? Now need to wait 5 days for my funds to be refunded and has left me starving. This has got to be the worse service imaginable and will never be an Asda customer again. I was at home waiting for my delivery and did not arrive. This is disgraceful and still have not notified me why my groceries did not get delivered by the driver. Do not understand what has happened to Asda. Used to be a great service and now gone right downhill.”
“Asda have gone down hill under new ownership. I have had Asda deliveries for many years but have now cancelled my delivery pass and plan to shop elsewhere after terrible service. From deliveries not turning up altogether or hours after the booked slot. The food that is delivered is regularly damaged or of very short date. Frozen food is often thawing due to many of the delivery vans freezers not working properly. It is impossible to speak to anyone within store and the international call centre just reads off a script but are unable to help in anyway.”
“Despite the constant repeat problems with Asda .. the worst has to be the substitute and there are ALWAYS many!!! So I ask for mozzarella cheese balls and your sending me Greek salad cheese???!!!! SERIOUSLY??? I already have grated mozzarella cheese coming in my order so ...
WHY Don't YOU USE YOUR BRAIN AND SEND ANOTHER ONE OF THOSE INSTEAD.. it is is clear that common sense is a major missing component of this supermarket and even the drivers agree!!!! Some of the subs I've received are so far off the mark ... And on top of this they claim something is out of stock and yet you go online and fine it's actually available to buy.. can't wait to for offers to end so I can go back to Sainsbury's because Asda has gone down hill in a major way.. that includes the price of their food too”
“Asda's online shop has become disgusting over the last year.
Company managers do not monitor the availability of goods.
Place an order, while paying for urgent delivery, and at the same time, half of the order is not delivered due to the absence.
As I understand it, the Asda company displays the availability of goods on the site, even if it is not available, in order to attract the buyer with a large selection. If you approach the legal side, this is a common deception, but in general it can be called quackery.”
“Is unbelievable I order malboro tabacco…
Is unbelievable I order malboro tabacco 4 pack they sent me 2 gold leaf instead. When I placed the order was in stock wway put in stock if you no have? I tell you why : because I searched malboro tabacco for 3 days they " put in stock" for keep the costumers. Now I don't like gold leaf I ask to send a driver to collect but told me: you can give to the driver next delivery. But I no want nothing to do anymore with asda I close my account I go sainsbury or tesco are much professional. I put a note on filters extra slim : please I need EXTRA SLIM NO SLIM. DO NOT SEND SLIM. I GUESS WHAT THEY DONE ? THEY SENT A SLIM FILTERS. Yeeeeaaaa
I want refund on 2 bag tabacco need to send someone to collect I want refund”
“NO LONGER SHOP HERE
Hoping asda would become, under the previous owners better, but no it became worse. Not only customer service becoming worse and very argumentative if you encountered faulty products, on return, but also show no compassion. The food is failing in quality and no longer the standards it used to be, bread goes stale quicker, clothes last only a few washes, and fruit and veg goes off within a few days. The meat, also goes off within a few days, although the date is a good date. I have watched the store, becoming disorganised and looking very untidy, on the point of dirty. The asda stores are lacking in so many ways now, that after a year shopping between aldi and tesco, I am happier and more content, plus I save thirty, to fourth pound at the till, and my food lasts. So better all round. Best jump I ever made.. although I must admit, it was the convenience that kept me at asda for so long, in the end it was worth the push asda gave me, to go elsewhere....thank you ASDA, the only thing you got right, was to loose custom!”
“I've had 2 deliveries so far from asda and both times they have missed loads of my delivery, 1st time I done refund online and told me no to a refund, so had to phone up about it and get refund that way which was £15. 2nd time was today missing 10 items worth over £16 phoned again was told to wait yo see if driver comes back with the items if not I will get refund, this shopping is not for me its for my elderly mum that can't get out so really annoyed canceled delivery pass and going back to sainsburys never had a problem with them wish I stuck to them in the first place”
“We had a very bad experience today at Asda as one of the customer service at Self Scanning till, named Fay, refused to do quality check after our bill was £97.12 and told us that we didn’t scan two bottles of milk and that we need to scan all the items again. But then we did scan all the items and the bill was exactly the same…£97.12. We got really upset as we r coming to Asda for the last 20 years and every single week of the year. This attitude was very unprofessional as she accused us for nothing..leading us to think to not go to Asda no more.”
“I would like to worn every one about your Information Asda have .
I worked as a Asda delivery driver and was shocked about what I seen .
Smith down road Asda sefton park
You frozen food was defrosting in back of shop then refrozen.
You information was left in vans and in car park bin .
This information has named.adresses and phone number of customers.
I was treated like a robot not a human I was starting employment right away no training just get out there .
I was forced to hand my notice in because I spoke out about people's safety and security of your information.
I got told that I was smoking in van so that I must resign raver than being dismissed because I will not get a nover job I have more”
“Asda Lavender Hill, Clapham. I booked a time slot for grocery collection between 1-1.30pm. My groceries were not ready by 1.45 so I arranged to come back after my meeting that finished at 3. I got there at 3.15ish, called collection and told them I had arrived. 10-15 minutes later the worker Peter, sauntered down. I told him how long I had been waiting, he said it's not his fault. I said an apology would suffice. He said he's not apologising. Peter said if I kept taking he couldn't give me my groceries. I said that he was basically telling me to shut up. He then came out with my groceries, I opened my boot, he plonked them on the floor, didn't ask for ID, and walked off. Asda did not take my account of what happened into consideration.customer service was awful. Peter said he does not represent Asda. I will never use any Asda stores again and am very very disappointed.”
“Asda Online absolutely disgusting!!!!!!
I order online due to health conditions, over the last year the service has got WORSE. Many of the orders arrive with substitutes which on a whole have not been thought out in a common sense way. I have given some of them back to the driver. But lately there have been so many things that have not been delivered due to being UNAVAILABLE. So why were they still on their websites? I only place an order the day before delivery so they should be aware of stock!
Last night I placed an order to be delivered today, when I had finished the sometimes frustrating task, not a good website, I completed and paid. They took money off my available bank balance straight away. After a few minutes I remembered a couple of items I had forgotten and logged back on to amend my order. When I did this a page popped up telling me that 15 items were unavailable. Seeing this infuriated me and I emptied the basket to £0.00. I expected my money back in my account.
As of 10am it was not, so I phoned Asda and asked why. I was told that my money would be available in my account in 3 to 5 working days. NOT ACCEPTABLE!!!!!!!!! I have checked with my bank and they have said Asda can make the money available by contacting Visa themselves.
My issue is why take the money out straight as payment is made and not when the items are passed through their tills/computers?
I rang the customer services again at lunch time and told them what the bank had told me. Eventually after quite a long conversation they said that after the delivery time had passed my money would be back in my bank.
Furious to say it is not there. I am not going to let this lie as I now am in a position of not having enough available funds to feed my family.
I will not use Asda again!!!!!!!!”
“Very bad customer service
On online delivery , and e vouchers not working correctly online several times
It was in date system working incorrectly items missing and refund not available straight away when it should be a very bad experience I will not be ordering from them again”
“Did an online shop with asda at Bodmin, payment was taken, cancelled order before delivery date, still waiting for money to be returned after ringing was told got to wait 7 to 10 days before I get my money back, will not be shopping at asda again and definitely will not recommend to anyone, they take money day before shopping is due but you have to wait nearly 2 weeks to get it back.”
