“Placed an online order which included ham, cheese, apple juice and beef mince to arrive at our holiday cottage just after we arrived there. All of these items were missing with supposedly no substitutes available. Totally unbelievable and shocking service. But then every home shopping experience with Asda has been poor over the years which is why I have only used it a few times. This will be the last time.
When trying to get compensation I have spent 6 weeks and Asda keep reneging on the sum agreed and trying to fob me off with a lower amount. Also they keep insisting on it being an e-voucher for online shopping - worthless as I cannot justify using them again. Not sure why they cannot just give me an in-store gift card.
Very frustrating and horrendous customer service. In-store is much better. Avoid online”
“I have a black male friend who used to work at the Asda Wallington Store on the chilled department who was unfairly treated victimised and racially discriminated against so I managed to contact Hayley Tatum
Senior Vice President – Chief People and Corporate Affairs Officer on instagram to help my friend and she said she would help my friend and she didn’t instead she is constantly and continuously making posts on her instagram page pretending to care and giving false perceptions and impressions she doesn’t care about black people she pretends to and gives false narratives she is also very DELUSIONAL I have attached screenshot photo of what Hayley Tatum
Senior Vice President – Chief People and Corporate Affairs Officer looks like.”
“When are the new owners selling on and hopefully new owners will bring back manned checkouts and not just trying to get rid of people and pocket as much money as they can get. No wonder they got so rich so quickly”
“Why do asda only do gluten free sausages now? I used to love the extra,special chipolatas, the gluten free are absolutely awful and apparently that is all they sell now so I'm guessing the sales have gone right down , so disappointing.”
“My daughter was treated appallingly in the Bridgend Asda, she sat in the car and came in a 15- 20 minutes after me with her smart phone as she has the app on it ( I do not have a smart phone), and as I have broken my elbow I would need assistance to place the items on the belt and pack she was giving me a ' head start'.
She also has autism so she dislikes shops in general , so was sitting waiting to see me at the checkout, but was accused by a member of staff of taking photos , he did not listen to her saying she was due to help me + was just getting her app open, she went out very upset, I found her in the car crying needless to say Tescos , Morrisons will be my port of call for the next several months.”
“We bought a new coffee machine and purchased a pack of six cartons of long life milk from the Asda store in Walsgrave Coventry on 31st March 2023. We used the first carton in the machine and shortly after three of us began suffering from upset stomachs and thought it may have been a bug we’d pick up and didn’t connect it to the coffee. The following day after drinking a cup of coffee we again began to feel ill. I went to refill the milk container on the machine and noticed the sell by date on the milk was NOV 2022. I know it’s long life milk, but being this far out of sell by date is taking the ….
This is an absolute disgrace that Asda have product STILL on the shelf for sale not just a few days, not just a week, but FIVE MONTHS OUT OF DATE. Totally unacceptable and something that cannot and should not be defended. What have you got to say for yourselves Asda? And, by the way, thanks for making us ill. I shall be returning them and expect some lame excuse, or most likely, no excuse at all.”
“Today, I received yet another disappointing online shop from Asda with plenty dented tins offloaded into the online delivery.
However, what has really angered me is one of my substitutions. Their policy says that, if it costs more they'll refund the difference. I'm sure that they'd claim that my replacement was the same cost for both packs - except that I got 1.6kg instead of 2.1kg of product. Same brand... different pack. To my mind, that's amounts to a blatantly inflated, or shrink-flated, price. Per kilogramme, that's a 30% price hike. Sent back!
Asda price promise for substitutions? Given the current cost of living crisis, and the evident profiteering with all supermarkets' diesel prices, I consider that this reveals meaningless, cynical deceit in Adsa's so-called substitutions price promise.
I, for one, no longer believe what Asda says, or trust what they do. Time to change shop, I think!”
“Our delivery didn’t arrive, first time we’ve used Asda. Phoned customer services who clearly use a script. And also don’t speak very good English so were hard to understand.. they said they didn’t know what happened to my order so they cancelled it and said it would be 3-5 working days until I get a refund… which means I can’t afford to go somewhere else to do my shopping. My family now won’t have food for 5 days. That is appalling. I’m completely disgusted with the service and more so the customer service. Thank you Asda, never again”
“It's not acceptable that Asda deducts £99 pounds pending payment for putting £15 in my tank, I'm not aware of any other petrol station doing this ? It's still " pending " 48 hours later , I will never visit Asda's petrol station again”
“I ordered a delivery (CHATHAM store) for a Friday evening a month or so ago and it was delayed, so late that I had to change my plans for that evening. Unacceptable. A delivery is meant to be more convenient, not less. I then had to keep calling them to find out where my delivery was because their app is a waste of money and effort. Its not kept up to date - what is the point in having it?
My delivery was then declared undelivered and cancelled at around 9pm that evening.
And its happened again. Reordered my failed delivery and cancelled the next day (thanks I guess for letting me know - eventually) for today and again its around an hour late already. No communication, the app is still useless, Asda doesn't care about its delivery service and one of the drivers even advised me that their new vans are unreliable.
Terribly poor delivery service and even more disappointing is; despite having all this communication technology, their failure to let you know when its delayed or not going to be delivered. Not worth the rising prices for deliveries that I don't mind not being delivered, I am understanding that circumstances happen, but to not communicate that effectively, is just inconceivable.
Going elsewhere.”
“ASDA WALLINGTON SUPERSTORE- Operational Manager Vania Food Hall Manager and chilled section leader and Home & Leisure manager “are never to happy to help”! But happy to walk away is their policy they are very rude and should not work with the public as their attitude is not to be bother to help!! They need to be immediately replaced they clearly don’t have the right skills for the job nor do they have the necessary knowledge or experience to do their jobs properly the only question was where are the trollies kept and they all said outside, explained then there were none their and their response was to walk away, they are very rude and arrogant They need investigating and to be severely disciplined also believe that the treatment and poor customer service that I received is racially motivated and i personally feel racially discriminated against I also very strongly believe thatIf this issue is not urgently resolved then the company asda will continue to receive email complaints such as this unless the company takes the appropriate action against the the operational manager vania Foodhall manager, chilled section leader and home & leisure manager.”
“I purchased two trays of turkey lean mince on 27th February 2023 when I came to use it the following day it was dated 26th February. I rang to tell Asda this and they sent £5.50 the price of the goods. I would have thought they would have sent a little something extra for the inconvenience! Most stores do. Quite a bad mistake on Asdas part selling goods out of date.”
“Lies and false advertising. Told me I downloaded app after ordering which was why I didn't get £5 credit, complete lies. Won't use again. At least Lidl gave the £5 as advertised.”
“Shocking experience in the Penryn store. Not enough tills, got overcharged again on a product which was cheaper on the shelf for the second week in a row. Went for a refund on the desk which was manned by one lady all on her own also dealing with lottery tickets and cigarettes. Asda have got rid of the dedicated customer service desk. I felt so sorry for her, she had a huge queue. I've been shopping thrre since it opened in the 1990's but never again. Off to Lidl from now on.”
“Just want people to be aware and check everything you scan at the self service checkout. Over the past few weeks I've asked for items to be cancelled and so as a few people I've been speaking too in my area. I'm fed up of purchasing ' what I'm believed to be a bargain as its on offer ' on scanning at checkout it's higher than original price. The excuse there giving customers is that there computers are slow..yeh right. Check every item you scan.”
“Went to Asda Keighley today as we always do every week but when we got to the tills the Queue was 15 deep with only 2 tills open we had a lot of shopping so didn’t want to go through the self checkouts . We waited 20 minutes then had enough and left the trolley and walked out . This company is getting a total disgrace only care about the cash. Customer service is a disgrace and too many self checkouts ?? Time to find a new store.”
“Delivery...never arrived! Booked for between 7.30 and 8.30pm...on the tracker from 7.30pm there was a driver has arrived message.....no driver arrived.
At 9pm still no arrival. Contacted customer services and was assured order would arrive by 10.30pm
At 10.45 a message popped up to say order was unlikely to arrive.
Contacted call centre again and adviser said order would arrive by 11.45pm
No way!.....
I told her this was in no way acceptable to me and to cancel as the goods( including frozen) would not be in a fit state given they would have been loaded at around 6pm ( possibly before)
This is my third bad delivery experience.
I will never order from Asda again.
VERY POOR CUSTOMER CARE...POOR UPDATING AND NO KEEPING CUSTOMER UPDATED!”
“Took my 4 year old granddaughter in the cwmbran store today and she needed the toilet I only opened the door and the stench hit me I told her not to touch anything but as I walked in with her the mess was.unbelievable it was stinking dirty and dirty disgusting people had put excrement all over the toilets and walls and sanitation bins I had to take her to my sisters who luckily lives near by it’s not the first time I’ve seen them like this”
“Absolutely gobsmacked at how expensive Asda is nowadays. We have been doing our weekly shop there for a number of years but were astounded on our last visit at the huge increase in price in a lot of the products that we normally buy. I also bought my beer there when doing our shop & always purchased 4 bottles of Adnams Broadside under their 4 for 3 deal. They have not only removed this offer, but have raised the price of each bottle from £1.70 to £2 so the cost has jumped from £5.10 to £8. We will be shopping elsewhere from now on.”
