Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.25

1.3 Rating 490 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 490 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not buy from this company. Customer service is awful. I ordered a tree and an angel tree topper, both came damaged and when I returned they held back a 25% restocking fee. I had contacted Balsam Hill about the damaged items and informed FEDEX to pick up the items from my home within 30 day period from the date of receipt of the items. I mentioned to Balsam Hill that I had no control of the delivery and pick up schedule of FEDEX so I should not be penalized if the returns were received after the 30 day period. Will not recommend Balsam Hill again”

Helpful Report

Posted 5 years ago

“Ordered tree over a week ago and it was in stock. I then spot a refund on my PayPal account. No communication from them, they just cancelled the order because they say it was out of stock. Customer Services couldn't care less and were not prepared to do anything about it and just hung up the telephone. Do not use his company - they are awful.”

Helpful Report

Posted 5 years ago

“Worst customer service ever even though all they talk about is customer service. Shipped 1/2 a tree quickly then they can’t tell any information about the when the other 1/2 will ship. Tell you it will ship tomorrow but tomorrow never comes and then another day of lies. Even their so called supervisors tell nothing but lies. They say they record the calls but when you call them out on this then they say they can’t listen to the other employees calls.”

Helpful Report

Posted 5 years ago

“Terrible customer service, I am returning my lovely tree on principle after being lied to by customer services. Too many times. Do not use this company, you will regret it! We certainly do, they have caused upset and ruined what was supposed to be a uplift in people’s Christmas spirit after the unusual year we have all had. Shame on you Balsam Hill. Do not give these people money.”

Helpful Report

Posted 5 years ago

“Buyer beware. Customer service is an absolute joke! My tree that I purchased in 2017 was still under warranty and when I put it up on 11/27/2020 some of the lights didn't work. After speaking to a nice gentleman by the name of Aaron he stated he was going to get me a replacement tree, an 8 foot Saratoga Spruce with candlelight clear LED lights. The tree arrived quickly but it was a 7 foot Saratoga Spruce with multicolored lights. This is where the experience went wrong. Call (1) Spoke to a gentleman who stated he was looking into it and hung up on me. (call 2) Was told I was out of luck and stuck with the tree. (call 3) talked to someone named Tom who stated he was going to refund my purchase price and send me a shipping label to send back the wrong tree. I was then to go online and place an order for a tree I did want, which was a more expensive tree and I would have happily paid the difference. If I didn't receive an email in an hour I was to call back. (Call 4) I didn't receive the email so I called back. Was told No notes were placed on my account by "tom" that no one by the name works there and they can not offer a credit or a refund for the tree that from 2017. They could give me a shipping label to send back the tree I didn't want and because my warranty has now expired they couldn't send me a new replacement tree. Customer service agents are rude and absolutely unhelpful. You are told a different story every time you call them. My original complaint about my tree was before my warranty expired but they would not honor that date. I can not believe I have always wanted to own a tree from Balsam Hill and now I just want to burn the one I have that doesn't work.”

Helpful Report

Posted 5 years ago

“Very disappointed. After 2 uses, the lights started going out and we did everything but could not get them working again.tree needles not at all realistic. Will go back to Bethlehem Lights. They are more realistic and last for years.”

Helpful Report

Posted 5 years ago

“Very bad experience. ordered Nov 28, no communication when my order would be here, Called and called. no satisfaction.. Charged my account the same day. So today Dec 7 tells me my tree is out of stock. my refund probably won't see it for 30 days. Really stay away from this company!!”

Helpful Report

Posted 5 years ago

“I spent close to $1000 on a Balsam Hill Tree in 2015 or 2016, due to the fact they claim their trees are lifelike in appearance and are pre-lit in a manner that a single bulb won't bring down the entire string of lights. Well that sold me and the first year everything was fine. However, each year after that I had "stings" of lights go out. What happened to a single bulb won't bring down a string of lights??? I called their customer service number on two occasions when I first started having problems and I was sent replacement bulbs. The problem is it's near impossible to determine which bulb(s) are bad. I then was forced to start adding my own lights, to cover the bare spots on the tree. This year (5th/6th year owning the tree) "95%" of the bulbs are out!! My wife called Balsam Hill customer service and she was told, they need to get managements approval (which my wife was told should not be a problem) and they will send me 5+ sets of lights (pre-strung) for the tree. Today, I get a call from a Balsam Hill customer service rep and I was told my request was denied because my tree is out of warranty!! When I expressed my dissatisfaction and asked the customer service rep, why would I ever spend close to $1000 on a tree that each year the bulbs start going out? I was told by the Balsam Hill customer service rep, anytime you purchase something that is electronic, you have to expect things will go wrong!!! What amazing customer service and I highly recommend to everyone, save your money and "don't buy anything from the Balsam Hill Tree company". To think I spent all this money, had problems after the first year and each year thereafter and this how I'm treated as a customer!! Stay clear of this company! Buy a tree from Costco for half the price and if there is ever a problem, they embody the meaning of customer service and will resolve it at any cost for customer satisfaction. I learned my lesson and I hope this helps others.”

Helpful Report

Posted 5 years ago

“Horrible experience spent thousands on a 10 ft tree garlands and wreaths ordered a second tree they charged us lost order took our money told us it would be here by Monday 2 weeks ago and now say that can’t find it !!! Spent days on hold trying to get thru. Only offered 20% off ,eventual refund of first tree but would charge a second time and wouldn’t have it here until Dec 22nd!!!! Refused to expedite shipping of their lost tree replacement that we didn’t have it for the Christmas party it was for. We ordered back in November before Thanksgiving! Shame on them. Never will use again and make sure anyone considering will hear our story”

Helpful Report

Posted 5 years ago

“In Oct 2018 I purchase two garlands with lights. Having used them for only two years they have already started having problems with the middle sections of both having problems with the lights - on one the lights don't work at all, the other the lights can be barely seen. They have been used for what can only be around 7 weeks and on a timer, so not even on full time. Having contacted Balsam Hill, imagine my shock that non-tree products only have a 30day(!) warranty. That clearly shows the lack of confidence that they have in the quality of their own products. Their customer service assistant didn't seem that surprised and seemed prepared for an angry onslaught (which I avoided) so I think it's safe to say it's a fairly common occurrence with their products. So, nice products initially but they don't last so they are very expensive for what they are and the company doesn't care. Will never buy another product from them and would never recommend them.”

Helpful Report

Posted 5 years ago

“We purchased a BH tree 3 years ago. First tree did not light because of a bad receiver. They replaced the receiver and still no luck so they replaced the tree which was good last year. This year, no colored lights are functional, receiver does not work. It has stored in a bag in a warm, dry environment. BH trees are expensive piles of trouble. DO NOT PURCHASE these trees. They do not last.”

Helpful Report

Posted 5 years ago

“A few branches have lights out I have called the comps three times and was hung up on two of those times and never got a call back the other. I am so disappointed in this company. The tree was not cheap but the customer service is”

Helpful Report

Posted 5 years ago

“Lights burned out, short in the system. They have no new lights available for over 12 months Their suggestion (Home Depot for lights??) Looked into buying a new tree for the holiday (Sold out)”

Helpful Report

Posted 5 years ago

“Spent a fortune. Tree arrived very skimpy looking anorexic. Looked like a department store reject. I called Balsam, they had a “too bad” attitude. Not helpful at all. Don’t spend your hard earned money on this company. They do not stand by their product.”

Helpful Report

Posted 5 years ago

“Stay away from them. Lights don’t last and you can’t get replacement bulbs. Purchased a tree Nov 2015. Worked great for first three years. Lights started going bad year 4 after warranty. Dec 2020 called for replacement bulbs and was told they no longer had them. Very upsetting and inexcusable.”

Helpful Report

Posted 5 years ago

“I purchased a 7’ tall Balsam Fir Tree for my 83 year old mother. After putting it together she and a helper easily fluffed that beauty into a full, spectacularly lit tree. Mom’s a little picky and if she doesn’t like it she wants it out of her house. She absolutely loves it and is very excited for everyone to see it virtually and from the front bay window. She and dad will spend a lot of time this Holiday without all the family present but the beauty of this tree will give them that special holiday feeling we all need this year! Thank you Balsam Hill!”

Helpful Report

Posted 5 years ago

“Purchased a 6’ Fraser fur tree - used it 1 season - the colored lights only half work, white lights work. Customer Service was no help - offered to sell me some extra bulbs at $5.00 a box. Paid over $700.00 for 1 Christmas- pretty expensive. Lifetime of memories - all BS, although I’ll remember it. Product sucks!”

Helpful Report

Posted 5 years ago

“It turned out the product that we ordered -- a Christmas gift -- was out of stock. There was NO notification -- prior *or* after the order -- that it was unavailable. After waiting a little over 2 weeks, we finally called. After waiting on hold for 50 minutes, the representative responded that the item was not available, and they did not know when, or if, it would be available again. That is terrible customer service. I do not blame the rep, but in these modern online shopping days, it is inexcusable that they would not communicate the lack of availability -- not to mention the 50 minute wait. We cancelled the order and will not be returning.”

Helpful Report

Posted 5 years ago

“Shipped wrong product. Called, they apologized and stated they would expedite correct product to arrive in three days. I never received a conformation or product. I tried again. Balsam Hill had no record of call and asked for pictures of the bar code on what I received. It is now three weeks after order. Never received product and now fighting for credit. They are horrendous. There are many better with service and product quality is average”

Helpful Report

Posted 5 years ago

“Bought a decorative planter with greens. First the planter stand is made of the cheapest plastic. Second the plastic pine branches bleached out to a bright green, absolutely hideous. People ask where did you buy this I say Balsum Hill and they don't stand by their products. Also not worth the money.”

Helpful Report

Posted 5 years ago

Balsam Hill is rated 1.3 based on 490 reviews