“The description clearly does not match the items on their website and when it doesn't - they refuse to give you a refund.
New – As per the definition of new – the items are NOT NEW.
Sealed – fasten or close securely – this is not fastened or closed securely – again the descriptions are false. It has no seal, is not secured securely with a sticker etc.
The fact that they are advertising products as sealed when they are not is against the
Trade Descriptions Act 1968 which prohibits false trade descriptions.
THEY ARE ADVERTISING ITEMS FALSELY ON THEIR WEBSITE!
DO NOT BUY FROM THIS COMPANY!”
“Paid $194+ US for a fossil crab. In the picture, the crab has both claws. The specimen I received had one claw broken off, completely. When I received the package, it looked as if a 5 year old packed it and the broken off claw was nowhere in the package. This tells me that the seller KNEW he was not sending what he had portrayed in the picture, because it was NOT broken in transit.
Buy at your own risk - would not use again.”
“Paid $194+ US for a fossil crab. In the picture, the crab has both claws. The specimen I received had one claw broken off, completely. When I received the package, it looked as if a 5 year old packed it and the broken off claw was nowhere in the package. This tells me that the seller KNEW he was not sending what he had portrayed in the picture, because it was NOT broken in transit.
Buy at your own risk - would not use again.”
“the experts of art are useless..they reject items without reasons and the name of the same artists are always in the auctions.. they are not watching at the quality , tecnique and history of the painter .... italians painters living in italy are the most favourite and you can see their names in every auction .. this shows the mafia behind the website ..italian mafia ! totally a scam.. avoid it !”
“Stay away, don't buy or sell comics with catawiki they are complete buffoons!! No knowledge at all or backgrounds on auctioneers, they won't take items sold buy them. They make up prices and make you jump through hoops. You can never disagree with the auctioneers, they behave like children. No evidence to back up the auctioneers expertise. 90% of the time whatever you buy you will be disappointed, nothing on this website is exclusive. LOOK ELSEWHERE”
“What a bunch of useless incompetent brain dead no hopers who only want your money. Never ever use these banditos. Better off putting your money on a three legged donkey in the last race at Blackpool.
Have it!”
“You thought there is some reassurance when bidding as items are reviewed by “ experts “. However, when antique items arrived, it was a totally fake! Very very straight forward fake item. And then it was the expert review.., I thought the evidence was so obvious. But NO. The expert ‘s expertise blowed my mind... no more Catawiki....what a shame !”
“CATAWIKI dont do it. Don't.
I won an auction. Paid for the earrings, it never arrived.
the answer from Catawiki was too bad! you didn't pick up your earrings now theres nothing they can do!!!!!!!
The worst customer ever.”
“Catawiki just all of a sudden close my seller account without giving me any reason. I email them 3 times and nothing reply. Ask them why they close my seller account, no reply. Ask them when they going to pay for the last payment as the buyer already received the parcel, nothing. All they do is take the money and close seller account. Terrible service.”
“Bought a watch and paid immediately, several weeks ago. Seller is in Spain. Received notification of shipment but tracking number is invalid. Catawiki customer support say they have tried to contact seller but no response. They suggested I contact the seller as well but no option to do so on the mobile app on my phone. Logged into my account on their main website and there is no record of any bids or shipments under my account. Have demanded my money back!”
“Too many bad experiences as a seller.
As a seller I've rarely had such a bad experience. You have no protection at all. catawiki see you as nothing more than a cashpoint to charge very high commission yet offer NO PROTECTION at all when something goes wrong.
My final loss on catawiki is around 200 euros. Why? Because the buyer sent me an incorrect address so the package was lost. Because the address is incorrect the package is uninsured.
catawiki see this is the sellers responsibility so the buyer is refunded.
Tell me in what world this is the sellers fault?”
“Not fair if you cant give them 0 points. I placed a wrong bid much higher then previous bid and what its worth, (as the website also raises to your maximum bid straight away) I contacted them immediately and got a same response, if you bid you have to buy. Crooks, stay away...”
“ik heb gewonnen op kavels, in Januari betaald en verzend gekregen. Een maand geleden had ik kavels gewonnen, maar zag dat het rekeningnummer waarop te betalen anders was dan 2 maanden ervoor.
Ik kon niks daarover vinden via Catawiki, heb daarover meerdere keren gemaild, niks terug ontvangen , alleen dat ik MOET betalen en een mail dat ik niet meer kan bieden.
Ik heb meerdere keren aangegeven dat ik wil betalen .....ik krijg geen gehoor ! Ik kan niemand bellen, ik word 'buiten spel gezet', terwijl ik voorzichtig ben met betalingen ( dit keer een bedrag boven de 500 euro ) , omdat het een ander Duits rekeningnummer is , en geen wijzingen zie via de site.
Mijn ervaring is ......communicatie beneden peil”
“Absolute dreadful customer service . I purchased a selection it Corgi toys which were advertised as genuine , to make matters worse, the so called specialist said “ lovely genuine items from the 60’s” but they were repainted with reproduction boxes. I paid €124 plus a whopping €34 shipping for two fake vehicles. I complained for almost 5 weeks before they offered me €30 Catawiki credit , but when I tried using it , it failed to be recognised at the checkout . An absolute hopeless auction site with dubious sellers . Avoid”
“Bought an item from Holland. Received in 2 weeks but completely different item, not what I paid for. The same day I have done some pictures (item, package, labels), send messages and pictures to the seller and to Catawiki customer services. Wanted to return the item and have my money back. The seller doesn't respond, Catawiki investigated the case another 2 weeks, then they made a decision in seller favour.
What a horrible experience. Avoid this site.”
