“Catawiki is nothing more than an expensive glorified Craigslist-like website trying to pass itself of as actual auctioneers, not safe at all. After years of trying my best to enjoy Catawiki, I have given up, it's been a few good experiences but mostly it has been aggravating; I've bought things and I have sold things on Catawiki. They have incredibly bad customer service, if it's a positive experience, it's sheer luck. Each and every so called 'auctioneer / expert' is someone that works from home and either does so for the easy money or to feel superior in my experience, all I've dealt with has either been obnoxiously superior (sometimes downright rude) in their attitude or showed a complete lack of knowledge. Repeated reports from me when I noticed that certain items sold on Catawiki were counterfeit got no response and they got sold nonetheless. Most questions I had for them where I got a response were answered it seemed by a robot, or better put: standard answers which simply didnt help me because they only touched on the subject. When a bidder decides not to pay, you get no compensation, just the trouble of having to put it up again, in certain cases those very same items are rejected because a new 'auctioneer/expert' has taken reigns of a certain category and feels it's not good enough or whatever, no discussion is possible. eBay for example is your best bet, it's cheaper too, and much safer, Catawiki does a lot to make you FEEL it's a safe selling environment, it really isn't any safer and I would go so far as to say it is less safe than most similar websites. My advise: steer clear of Catawiki, it's really not well organised and a lot can go wrong (and does).”
“The Asian women what do the jade sector has no clue about jade, what a joke. Told to do this and do that all the time just to have it NOT approved what a joke she is! Time to hag up the cloves you have no clue about jade give it up go work in a restaurant!!!”
“No isue until recently when I was barred from further auctions without an explanation. Attempts to find out why as I had a 100% postive review having paid the money immediately on winning the auction. No answer was forthcoming following an email exchange. Will revert to eBay. More monitored and controlled and no fuss. You can talk directly with sellers. Suggest you do the same. Customer service non-existent.”
“I had an antique luxury rug that they insisted I got professional pics for - which I duly did, otherwise I could not submit the item. Then when i was ready to submit they told me that the rug had been valued by their so called 'expert' at far far less than what it was worth - their idea being that I put it in auction for nothing! Rug was easily worth £1200+ and they wanted me to put it in for £200! OUTRAGEOUS and I certainly will not be doing that. After all the emails back & forth and then finally to be told you must put it on their site for nothing is not acceptable. Catawiki are Charlatans all the way - lining their pockets with your commission and a sale value of monkey-nuts.”
“It's the disgrace of antiques dealing in modern times. Their customer service is rude and useless, their 72 hours mandatory delivery time replicates the Amazon style of toothpaste delivery, their are incompetent throughout. Never again. Paolo Rossi Barnard Italy”
“i send original items in from well known auction sites and there so called experts peter ryner refuses them everytime,they have not got a clue about antiquities,dont waist your time uploading items it can take over a week for them to look at the items then they will not except saying there not original”
“Not just that they ask for almost 16% percent for selling an item but if you buy it they want another 9% of the buying price. They rip people off and the so called experts have no idea of the worth of items”
“They are terrible at what they do. ebay is your best bet. I sold X three times. After a while I had X to sell again, they don't except it, no excuse, no explanation. Their so called 'auction masters' are nothing but a bunch of arrogant-selfindulgent-still-living-in-their-mothers-basement assholes. Steer CLEAR OF THESE WANNABE AUCTIONEERS. This is amateur hour.”
“Catawiki made me sell chinese antiques from the 18th century as 19th century and did not care about proof of age or comparable items (luckily buyers have a better idea of the item, as the selling prices show).
An other object was under review for more than one month! After several emails, nobody cared and I deleted it from the list of submitted objects. A new one is already in Limbo for 3 weeks again...
Pre-Columbian Objects from a collection established in the 1960's... said to be fake !?
Two month later I resubmitted them. This time they got accepted... by the same expert...
I have seen items where more then ten years of experience screamed: fake... sell for hundreds of dollars!
Hands off this platform! If you are a seller and you are sure of what you got to offer!
When you are a buyer, you either get fooled by them, or find a nice antique for a small price, because they have no knowledge of what they sell or knowingly sell everything including fakes, in most of the antiques departements!”
“I bought a lithography called La pilule rouge by a French artist.
It was sent to a post office in Alicante where I live.
As I had given my artist 's name ( normally I get every parcel delivered at my place), the woman at the counter refused to give it to me.
That was in October.
Ever since I have been trying to get in touch with the site ( how?), I told the seller who answered back in an angry tone.
All I want is to know where what I paid for (144€) is.
If it was returned to the owner, surely I could get it back?
I am willing to pay for the postage.
I have the tracking number I will write it when somebody gets back to me.
Until then, I will not be bidfing on Catawiki.
Nathalie Michot-Duval”
“The goods sold on there are sold as genuine, but they are actually FAKE! Catawiki's customer service is non-existent and trying to get a refund is impossible! DO NOT USE CATAWIKI! Stick to ebay - where they protect customers!”
“10 time I ordered and 2 of 10 I did not receive wine. First time 13 instead of 15 bottles comes. Second parcel gone at all. Support tells sorry and no money back. Do not use this service. Be carefull.”
“Bardzo kiepska obsługa. Kupiłem kolczyki na aukcji 01/11/2019r do dnia 15/11/2019 ich nie otrzymałem. Wysłałem kilkanaście maili do działu obsługi zero odzewu. Sprzedjacy Daizy Jewellery- Spain codziennie sprawdza gdzie jest wysyłka i nie ma odpowiedzi. Niestety nie polecam”
“This is a website that does not protect the buyer. Bought an item that was incorrectly described (on purpose), and Catawiki support team told be they couldn't do anything, and hung the call, leaving me to speak by myself. During the call I was calm and polite - use catawiki at your own risk.”
“I have used catawiki many times to buy different things. Not a single problem! I love the platform. I had a problem with the app, contacted the support, and after some time the app got updated and the problem was solved (i couldn t see shipments in transit).”
“Been orederd an itimes.
Due to seeler lack of contact and itiems not been send I asked catawiki support for advice.. been told i can cancell transaction and get money refud up to 10 day. Aparently after 10 days no sign of refund -back to catawiki support -heard appoligise and after 3 days I have money refund - but not in full.. So I asked CATAWIKI again - about rest of refund ...
Since over weeek nobody replaying to my emials - seams like not honest company at all -be aware off..”
“Just some advice. I bid on a lot of wine which I won. The postage costs were ridiculous and so I refused to pay. First they threaten,then the get a debt collecting agency on to you and start adding "costs.
Dont worry in the end there is nothing they can do and I heard no more.
Ian”
“Absolutely the rudest people on earth I know a snake pit when I see it they are a mafia that only put in pieces for people they know or people who put no reserve as far as I’m concerned thy are all a bunch of dickheads catawiki go and get fucked”
