Name: Catawiki
Rating: 1.30

“Regardless the picture and the obvious, that the skirt belongs in a dumpster, just got an email from customer service saying that they are releasing the payment to the seller. Thieves!!!!!!!!!!!!!”

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Posted 6 years ago

“Pile of junk ebay is a million times better, they reject everything you offer”

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Posted 6 years ago

“Bought a Chanel skirt in wool for €103,20. Waisted money! Seller described in good condition with lining that needed replacement. Once received, the skirt presented: Tears and multiple holes on the lining, both frontal satin strap damaged probably from a hot iron, wool (material) is in worn-out condition, the hem was teared and overall dirty. Looks like it was found in the dumpster. I’ve send 5 pictures to customer service but they keep saying that is as described and the evidence provided are not enough. 1-Useless Customer Service 2-You shouldn’t allow seller “Ma Petite Armoire” to put that skirt for auction or any other items in similar conditions. 3- Tried to delete my account, but it wouldn’t allowed me. •Users do not buy items from #mapetitarmoire because she’ll Con you and will not refund you. Catawiki Is the worst multiuser platform Ever; That’s what’s unique about it!”

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Posted 6 years ago

“This guys want to scam money. They wanted to sold an item to a buyer, without confirming with me the final value.”

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Posted 6 years ago

“Catawiki does not permit questions directly to the seller prior to bidding. Shipping is not predictable. Even items within the same country can take weeks. Catawiki’s auction process sucks; resets with increased bids. Very seller biased. Catawiki is unresponsive; virtually no customer support.”

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Posted 6 years ago

“Won an item. Paid within 3 days. €664. The item never arrived. Contacted the seller and they said it’s arriving. catawiki says it’s not their problem. They keep marking the item delivered on the website and asking for an opinion but when you contact them they say it’s not their problem.”

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Posted 6 years ago

“Brought a clock here broken. Very bad customer service and they only protect the sellers. Not reputable be careful.”

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Posted 6 years ago

“I have bought lights and pans, from Netherlands and Italy with no problem on arrival. I was very worried when I saw the reviews after having bought my auctions. I am glad to have been wrong. I am giving 4 stars because the customer service is so so and the app crashes at crucial moments for auctions which means I miss a few.”

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Posted 6 years ago

“Never had any problem, been selling and buying for years.”

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Posted 6 years ago

“Beware Never buy any alcohol on this website again Broken or can not go thru custom You can not get your money back Never be stupid again”

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Posted 6 years ago

“These are idiots and scammers - they steal the money of customers, do not buy there !!!!”

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Posted 6 years ago

“Have done both buying and selling. No problems with buying. Selling is kinda slow, but its realible.”

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Posted 6 years ago

“I sold through catawaki two months waiting for money .. Fraud”

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Posted 6 years ago

“I tried to sell items on Catawiki, they charge the seller 20% plus VAT of not only the sales price but also the shipping costs, they refuse to let sellers put a reserve on even high end items if things from the same brand have previously sold for less than 200, so they expect you to sell really high end fashion, retailing for 5K or more without a reserve price. Then of course you have to wait until the buyer pays, ship and 2 weeks later (often more) Catawiki will pay you. As for the expertise of their "experts", forget about that. In all honesty, if you want to get rid of items, I wouldn't sell anything on Catawiki that I wouldn't happily donate to a charity. Catawiki also only allows sellers to charge 2 Euros for packaging, if you want to have good and secure packaging, you naturally pay more. It seems they are eager to rip off buyers and sellers alike.”

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Posted 6 years ago

“Recently, I won a piece of electronics that was delivered to me in shambles. The seller packed the item poorly and the item and I suffered the consequences. The turntable did not get the worst of it. It was returned to the seller in the condition I received it. I, however, did not received a refund for the returned item. So, I got the worst of the bargain. Despite 30 emails to and from Catawiki customer relations regarding the resolution and refund, I have yet to receive my refund. This matter has transpired over six (6) weeks and I have no recourse. The custom relations group assured me the refund was in process but the funds were never transferred to me. As it stands this leaves me short of hundreds of dollars, frustrated and bitter about my experience with Catawiki. Moreover, I have reason to distrust the integrity of the site and it's statement of conduct and policy. If a customer cannot return and receive a refund for a purchase then the transactions are offered in blind faith without merit. Catawiki's conduct in my experience should give potential customers reason to proceed with an abundance of caution.”

Helpful Report

Posted 6 years ago

“Recently, I won a piece of electronics that was delivered to me in shambles. The seller packed the item poorly and the item and I suffered the consequences. The turntable did not get the worst of it. It was returned to the seller in the condition I received it. I, however, did not received a refund for the returned item. So, I got the worst of the bargain. Despite 30 emails to and from Catawiki customer relations regarding the resolution and refund, I have yet to receive my refund. This matter has transpired over six (6) weeks and I have no recourse. The custom relations group assured me the refund was in process but the funds were never transferred to me. As it stands this leaves me short of hundreds of dollars, frustrated and bitter about my experience with Catawiki. Moreover, I have reason to distrust the integrity of the site and it's statement of conduct and policy. If a customer cannot return and receive a refund for a purchase then the transactions are offered in blind faith without merit. Catawiki's conduct in my experience should give potential customers reason to proceed with an abundance of caution.”

Helpful Report

Posted 6 years ago

“No security for buyers. Sellers can change condition regarding shipment during the auction, ie. After you have made your bid. Catawiki refuser to intervene or control.”

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Posted 6 years ago

“confusing bidders on their Gemstones lots!!! no indication of treatment: it means it is not mentioned in the certificate. it may be treated!!!!! IT IS A PLAY OF WORDS! GO AWAY FROM THE PLATFORM”

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Posted 6 years ago

“The description clearly does not match the items on their website and when it doesn't - they refuse to give you a refund. New – As per the definition of new – the items are NOT NEW. Sealed – fasten or close securely – this is not fastened or closed securely – again the descriptions are false. It has no seal, is not secured securely with a sticker etc. The fact that they are advertising products as sealed when they are not is against the Trade Descriptions Act 1968 which prohibits false trade descriptions. THEY ARE ADVERTISING ITEMS FALSELY ON THEIR WEBSITE! DO NOT BUY FROM THIS COMPANY!”

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Catawiki Reviews