Catawiki Reviews

Name: Catawiki
Rating: 1.30

1.3 Rating 699 Reviews

6 %

of reviewers recommend Catawiki

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Metrics

1.3

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 2nd March 2026

Frank

Catawiki 1 star review on 1st March 2026

Pamela W. Bowser

Catawiki 1 star review on 16th October 2025

Jolie Reuben

Catawiki 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Christabelle

Catawiki 1 star review on 5th April 2025

Jadolala

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PURCHASED AN ITEM FROM GERMANY, I HAVE TRACKING DETAILS, ITEM HAS BEEN IN THE SAME LOCATION FOR OVER 2 WEEKS, SELLER IS NOT REPLYING TO ME, [MAY BE LANGUAGE PROBLEM } SO FRUSTRATING AT LEAST E/BAY HELP WITH PROBLEMS”

Helpful Report

Posted 6 years ago

“Many of my items were sold through Catawiki, but they refuse to issue the payout for those items. They keep contacting the finance department which does not give any reason on the delay! ALL of the items have been DELIVERED and ALL buyers are happy with their purchases. I have been waiting for my money for more than a MONTH now! Be Aware when selling on the platform! Expect to wait a looong time for the money to appear in the bank account!!! You can all check thay i have a 93.3% positive feedback, but that wont matter! User on Catawiki: user-eedaa2b”

Helpful Report

Posted 6 years ago

“I wrote a post on here a week ago - see below. Bought a canvas as oil and acrylic painting when in fact it is a digital print painted over with no limit to how many are going to be done. Went through all the right channels to no avail, in fact my negative comment was taken off the Sage-Brisan Gabriel from Hungary review. Since then I have looked to see how many of those called 'oeuvres d'art' were produced. Not only more are being flogged on the site and no change to the description but looking through Google I noticed that somebody else on Saatchi art from Romania Daniela Bay has the exact same 'paintings' including The Kiss which came with a certificate of authenticity showing that Sage-Brisan Gabriel had the sole right to the digital creation on his computer....What is going on? Both artists are fake? One is fake? Or the other? Or is it some sort of organisation that employ people paying them peanuts? I have contacted both Saatchi Art and Catawiki.”

Helpful Report

Posted 6 years ago

“Bellissima esperienza. Appena conosciuto l'esistenza ho fatto 4 acquisti, stupendi. Pienamente soddisfatto”

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Posted 6 years ago

“Sold two items last year. One for 200€, a week later, another for 60€. Both were left unpaid. So strike one. A very long time later, strike 2, these lots were automatically included in a new auction. Both lots sold for under 10 € each, strik 3. Suffice to say I won't be selling anymore through these charlatans.”

Helpful Report

Posted 6 years ago

“They say they verify every listing through their experts to guarantee autenticity of the items. The first watch is on auction right now, not only the logo is off, the writing is not even correct!! It should read "TURN-O-GRAPH". The second one is the most amusing, (expert says it is worth between 6500-7150€). The writing is not even english! It reads "SUPER LATIVECHRONOETR" instead of SUPERLATIVE CHRONOMETER The logo is totally off, awfully finished, the brand name is even worse. Jubilee bracelet is a junk imitation, one of the worst i've seen. Off course no answer from them. On thing i noticed, there are few genuine items among a ton of junk. Do not shop there, it's a bad joke.”

Helpful Report

Posted 6 years ago

“Catawiki, please comment. Hello. I won the auction. I asked for help from Catawiki - an item not as described. Request written 2 days after receiving the package. No response. Request for support and unanswered questions. The seller does not respond. Catawiki doesn't help me solve the problem. Does not respond to notifications. Sent from the Catawiki Android app. There is confirmation sent. My costs 466 EUR. Order number: 15283983. The seller describes the item perfect condition ready to play - the violin. Expert valuation EUR 900-1000. Problem. Violins are not suitable for playing the item is for renovation. Pictures ok. Incompatible description. Please comment. The seller received a negative comment. Catawiki, please comment.”

Helpful Report

Posted 6 years ago

“Catawiki should change their experts in the Jewellery Department , Especially Mr Carlos Renis. After deliberately slowing down the process of selling in the jewellery category,he made many unprofessional and time wasting requests , for which he didnt even had seen the lots. With same Automatic 'Copy' 'Paste' messages and lots rejections. The whole process of time wasting took round about 3 weeks. Very shameful and unethical. Is Catawiki made for wasting the time of people or providing services or happy to lose good loyal sellers? From Belgium i will contact Mr Ravi Prakash Vora ( CEO OF Catawiki ) tell share all evidences and information.”

Helpful Report

Posted 6 years ago

“I think experts are fake, it's a bot deciding based on whatever algorithm ...”

Helpful Report

Posted 6 years ago

“Expert valuation was absolutely miles off. 20% of actual value. Ridiculous. You need new experts!!”

Helpful Report

Posted 6 years ago

“Now i know why Catawiki has a loss of $13.7 million. It happens when experts like Mr Carlos Peña Renis wasted my 1 month and at the end all lots were rejected and then i sold those precious jewellery into another platform in a week in a good margin. How big loss it is for the catawiki , how many other sellers might be rejected like that and look who is losing ( ONLY Catawiki ) because of these unprofessional experts. I tried to contact the help like and inform them about this issue , but no one is going to hear you. Means that like to loss revenue.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Ordered an item from Europe via Catawiki. The website recommends waiting the full shipping period before reporting the item as missing. When the item still hadn't arrived, Catawiki refused any assistance as I hadn't let them know within their "feedback window" - which falls within the aforementioned shipping window. No item, no refund (not even of my buyer's fee!!!). DO NOT USE CATAWIKI - YOU COULD REGRET IT!”

Helpful Report

Posted 6 years ago

“I bought a watch on Catawiki with 2 years full guarantee. I had to repair the watch after 1 year and send it for repair. They asked for a filled out guarantee card which I found out was not filled out by the seller. I reported this to xatawiki and theonly thing they could do was providing me with the sellers yahoo email...I asked customer service(They already replied after 8 days) why the experts are there if these things can happen. They told me that all seemed to be ok because the seller said all was ok. So if you order something and it goes wrong for whatever reason, catawiki can only provide you the sellers email address and for the rest it’s your problem. The seller of course doesn’t reply... Never, ever again Catawiki”

Helpful Report

Posted 6 years ago

“Description of art was: oil on canvas. In fact, it was a digital print that had been painted over with oil. It came with a certificate of authenticity for a digital print but no indication of serial number. In fact the same one had already been sold on their site and another one was up for auction, so hundreds could be made and sold with Catawiki's blessing. Unfortunatelyy, I only discovered this when I had already paid. I complained to catawiki that purchase did not match description on their site. They have turned down my complaint as I did not provide enough evidence ( their description, a photo of the 'art' and the certificate of authenticity should have been sufficient proof!) But no... No refund. I am thinking of contacting trading standards.”

Helpful Report

Posted 6 years ago

“Their customer service is HORRIBLE. We buy as professionals, and even something simple as a commission invoice adjustment for our business cannot be performed. These people cause unnecessary costs and wasted time to our company. DO NOT DEAL WITH THEM.”

Helpful Report

Posted 6 years ago

“I was a seller in catawiki, after one month they suspended my account without any reason I called a help line but no one answered my call very bad costumer service and very bad experience with catawiki”

Helpful Report

Posted 6 years ago

“A bunch of so called experts with no credibility at all, none of them have references as to their skills or authority, they will judge your items without any knowledge. They refuse them on a too low estimate of the expected selling price even iff you know exactly what it will sell for. Or they will put your items in the auction of their own choice, not yours, and allow it to sell for for less than it's worth. Once they launched it in an auction you did not choose yourself you have no way at all of intervening. You put something in a specific auction where your item belongs, they put it in the first available general auction and it fetches 50% less than it should. This is a criminal company with amateur experts that only wants your money and treat you like an idiot on subjects you know far more about than they do. I already signaled several fake items in their auctions that so called experts let pass as genuine while any 'expert' could see it's a fake from 7 miles away...”

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Posted 6 years ago

“I am seller in Catawiki, I sold two items but Catawiki never pay me my money. They even do not reply my email. It's very very bad service.”

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Posted 6 years ago

“So called experts , especially '' Mr.Renis Carlso '' expert in '' Jewelry '' category is very arrogant , rude & unprofessional. I have seem many sellers , who are complaining against this person , because so called expert has been rejecting many lots ( items ) from many sellers without any reason even their items are certified by reputed lab in EU. And now all these sellers are turning back to eBay & etc selling sites. Which indeed is not only a big loss in terms of '' Revenue ''for Catawiki but also losing many sellers , because of these type of unprofessional & rude experts. A group of sellers from UK, Germany & France have tried to contact the Higher Department in Catawiki , but as you know Catawiki's customer service is completely broken down. I even tried many times to reach their higher management and to explain them that they are losing a huge sum of money , but no one cares and you are not connected to the right people. The higher departments infact they dont know what is happening in the lower part by these so called '' Experts '' which is harming their hard work.”

Helpful Report

Posted 6 years ago

Catawiki is rated 1.3 based on 699 reviews