Catawiki Reviews

1.3 Rating 553 Reviews
5 %
of reviewers recommend Catawiki
1.3
Based on 553 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Catawiki 1 star review on 17th May 2024
Deniz
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 23rd April 2024
Anonymous
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 5th April 2024
Apophis
Catawiki 1 star review on 15th March 2024
Claude
79
Anonymous
Anonymous  // 01/01/2019
Bought what I thought was a genuine branded item in good faith. Turned out not to be genuine. Catwiki said that it was genuine based on photos. I offered to send them the item but they did not want to know. The seller offered to refund me saying that they did not realise that it was fake. Catawiki treated me like I was in the wrong when I was the victim. Terrible customer service. Be very careful of Catawiki.
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Posted 1 year ago
Catawiki is a FRAUD WEBSITE FROM NETHERLANDS violating consumer rights everywhere - AVOID!!! They sold me a broken watch with a broken crown (UK, London-based buyer, order 28454571). Sent them a video of the broken watch and asked for a full refund. Also left a negative review for the seller. Customer support ignores UK consumers rights like it doesn't exist, they refused to help and provide the refund, they even modified my review from negative to neutral "based on careful follow up with the buyer" !!!! What a fraud, all reviews are being modified by staff and not real! Have checked the seller also, appears to have sold more than 1000 watches on their platform with no company behind. I believe it could be stolen product and money laundering via Catawiki platform, with Catawiki and their executives knowingly (and illegally) supporting this. Have informed their CEO, CFO, Founder and plan to speak with their investors, because Catawiki is violating consumer rights in all markets they are live, and becoming a fraud/money laundering platform for stolen products. I also plan to take all legal action available in UK, Netherlands or anywhere else for that matter. How is this allowed in Europe?? Insane!
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Posted 1 year ago
A bad joke. They want that seller sell the items under the market value sa the charge commission and take your money. Keep away.
Catawiki 1 star review on 9th November 2022
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Posted 1 year ago
Unreliable and full of fake sellers, you pay your money for bids you win and find out the goods never existed. Catawiki hold your funds in a non Escrow account for over a month before you have a chance to recover it and only after much correspondence and the need to notify the Police of their actions. They offer to resolve queries in 2 working days and yet never do. They have a live chat that never works. Avoid these thieves at all cost. They are under investigation here in the Netherlands.
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Posted 1 year ago
Catawiki is a complete scam. I bought an item, it never arrived. I contacted the seller who ignored me, I contacted Catawiki who did nothing. After months and months of trying to get my money back, Catawiki refused. They will not answer emails, they will not listen to complaints. The site is an utter scam. I wish I had read the reviews, and believe me there are thousands of them reporting the same. DO NOT BUY from this site.
Catawiki 1 star review on 6th November 2022 Catawiki 1 star review on 6th November 2022 Catawiki 1 star review on 6th November 2022 Catawiki 1 star review on 6th November 2022 Catawiki 1 star review on 6th November 2022
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Posted 1 year ago
This is my first experience selling on Catawiki:
Catawiki 1 star review on 3rd November 2022
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Posted 1 year ago
Beware! Catawiki host unreliable sellers, This company is Seller Focused and does not protect the buyer from aggressive, unfriendly sellers. Sellers in this platform overcharge for shipping sometimes 200% above. When you post a negative feedback on a seller, Catawiki deletes negative feedback to keeps seller happy. Not a good practice like other platforms. Catawiki customer service is not customer friendly towards buyers and there is a lot a red tape when trying to get your money back. I do not recommend this platform to do business with.
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Posted 1 year ago
Bidders know that they can easily get away with bidding and "winning" on Catawiki and not paying for it. Catawiki does not allow sellers to block non-paying bidders. Catawiki is full of shortcomings and their support keeps on promising the changes that never come or deteriorate further only to serve the auction owners.
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Posted 1 year ago
Absolutely disgusting company. One star is to many to give them but I could not give them 0. I bought an item, it never arrived, seller was difficult and would not give any answers (when they eventually answered) I turned to Catawiki for help and they paid the seller in full. Seller claimed an attempt of delivery was tried, When asked for details of proof, none was provided. No item, no refund. Stay away from this company, the seller is always right
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Posted 1 year ago
Warning! The seller did not send the item and Catawiki dont refund. ( 15 Mail and 15 excuses not to? Dont bid on anything!! Awful experience so far.
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Posted 1 year ago
I wonder how many times an auction ends. Today it's four for me! In some law-abiding countries this is called fraud and is punishable. My record has the proof... I will not be giving another minute of my time to this incredible scam again.
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Posted 1 year ago
One big scam! I should have read these comments before , spent so much on an item , no way to recover the money and they don’t even respond ! I am not sure how they are allowed to operate !
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Posted 1 year ago
Over 2 years ago I have cancelled a small auction bid and paid the €1,80 they requested for the auction processing fee. After a recent "upgrade" of their website Catawiki has placed the same cancelled auction into my acount and marked as UNPAID requesting to pay for it again. IMHO that's fraud. Here's the documented proof. Please take a look at the screenshots:
Catawiki 1 star review on 9th October 2022
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Posted 1 year ago
No answers, no reactions on mail and no refunding and of course no sign and no object from dr Alla Wallmann after paying to Catawiki. I should have known better after reading all the reviews on this problem object 27231163
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Posted 1 year ago
This is the biggest scam - they are not to be trusted - they post pictures and what you get is completely different - I spent a lot of money buying and was scammed - beware - don’t ever do business - and they will say they lost your things and never refund you - you can’t get a hold of anyone - they are thieves
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Posted 1 year ago
judge for yourself look at the photos decorative mineral auctions object not accepted expert does not accept a bracelet with opal and then you see in the same auction bracelets rings this evident that experts take care of their business by hiding behind the names of sellers. all approved. among other items are purchased on eBay auction at bargain prices there are honest sellers
Catawiki 1 star review on 13th September 2022 Catawiki 1 star review on 13th September 2022
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Posted 1 year ago
I have mixed experiences. As a buyer and experienced collector I already got several excellent objects there. On the other Hand I also had some bad experienced. First of all - many sellers add crazy high shipping costs. For example I ordered a drawing, basically an A4 piece of paper. Shipping was 22 Euro (!) - inside EU - I checked the prices, for 14 € I could get a 20kg package incl. insurance I contacted catawiki support but just received a generic email, which basically said - contact the seller, no our problem. I have the impression that many sellers on Cata make an extra high shipping price just in case their auctions don't go to well. Other than ebay, Cata doesn't care about this. Also there was no possibility to contact the sellers before you bought the object. So you MUST pay before you can have any communication. As I never bought anything above 300€ so far, my risks weren't too high, but buying something of the really expensive stuff I probably won't risk, especially after reading the other reviews.
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Posted 1 year ago
Does Catawiki connive with scammers? It's up to you deciding... After having demonstrated with an official CISGEM expertise that lot 27112007 No reserve price - 18 kt. Yellow gold - Earrings Blood Coral is made of PLASTIC and TIN and not 18kt gold and coral, after countless emails with Catawiki assistance etc, finally Catawiki replies to me "Dear Mrs. Gilda, Thank you for sending back the lot to the seller, I remind you that the refund will be made by Catawiki after receiving confirmation that the lot has been returned to the seller in the same condition as it was received. It will be my concern to get in touch with you again as soon as there are updates. " Well, DHL tried the delivery of the package yesterday but... the Catawiki seller, LARAGM = Lara García Rodríguez Vintage Lara's Jewels SL Avenida Diagonal 304 AT3 08013 Barcelona DID NOT COLLECT the returning package ... and ...Catawiki does not return me the 460 euros spent for the fake jewel I ALSO WARN YOU that all lots of so-called "vintage jewelry" of this seller report the following statement "It has been verified using several tests, including an acid test, that this piece is made of 18 kt gold. 750 hallmark stamp". Which means.. the 18 kt stamp is not there .. but we have tested the vintage jewel and we assure you that it is gold .... Nevertheless Catawiki DOES NOTHING TO STOP IT. There are currently more than 100 lots on sale of completely fake "vintage jewelry", no reserve price, no 18 KT stamp and with identical repeated coral and turquoise stone drops in multiple lots, identical patterns in both coral and turquoise etc etc Just looking at the photos of LARAGM lots together, it is clear that this is a bad and coarse printed costume jewelry which, despite numerous appeals, Catawiki allows to be put up for sale as true vintage jewelry. A colossal deal for LARAGM! maybe for Catawiki too.. Catawiki DID NOT ACTIVATE even having signaled that it 's quite unbelievable that no one of the 100 lots on sale is marked 18 kt since "vintage jewelry" it's commonly collected from private market and it looks unpossible that all the so called "vintage jewels" do not have the 18kt stamp Waiting for my reimbursement and the effect of the police report that I am going to file .. evaluate on your own..
Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022 Catawiki 1 star review on 22nd July 2022
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Posted 1 year ago
Basicly its a scam. 2 times now a Items is not send to me. Catawiki makes all kinds of excuses. Costing a lot of time to get your money back. I found out a seller uses random pokemon pictures from google and sells the times as his. Not shipping after that. I contacted Catawiki and the did nothing about it. The not even wanted to see the picture links. One big scam operation going on over there. Do not use Catawiki, you will lose money! Vic!
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Posted 1 year ago
I consider that Catawiki are extremely unreliable, because I have written 3 messages in due time and they only responded to the third one, although they could see in the system that I had an argument with the seller who sent us a painting with multiple holes in the paint, advertised as good. Catawiki said we did not write in time and they paid the seller. The seller had said to us that he will do what Catawiki tells him to. Catawiki contact system is completely unreliable because there is no automatic confirmation of the complaint and also the complaint is not directly registered as CLAIM with legal number, we did not get any confirmation and no answer. It is their duty to protect the buyer not only the seller. As buyer I completely respected my contract, Catawiki has cashed their money - auction fees -when paying the seller, so it was in their interest to pay the seller and ignore our repeated messages / claims. As long as there was no settling of the claim with the seller and they could see this in their system, they were not normally supposed to pay him.
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Posted 1 year ago
Catawiki is rated 1.3 based on 553 reviews