Catawiki Reviews

Name: Catawiki
Rating: 1.30

1.3 Rating 691 Reviews

6 %

of reviewers recommend Catawiki

Company Reviews

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Metrics

1.3

Based on 691 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 16th October 2025

Jolie Reuben

Catawiki 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Christabelle

Catawiki 1 star review on 5th April 2025

Jadolala

Catawiki 1 star review on 14th January 2025

Cole

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be very careful about buying from CATAWIKI .They dont give you an accurate valuation it way over the top .You are likely to be charges VAT and CUSTOMS .As the jewellery mostly comes from ISRAEL AND NOT VALUE FOR MONEY AS THE TELL YOU .So be careful much better sites to buy from with better Customer Service .”

Helpful Report

Posted 1 year ago

“As a buyer you’re left unprotected when you buy from a high volume seller. The seller had left out description of damage on the item, had taken pictures from angles where the damage could not be seen and had made the object wet to get more vibrant colors. Furthermore, due to the damage it was actually visible that the object was fake. Seller was natural-art-minerals from Germany. Catawiki completely chooses buyer side, ignores my remarks and even removes the bad review on the seller’s request.”

Helpful Report

Posted 1 year ago

“BAD JEWELLERY QUALITY. They estimate on purpose very high to put customers to offer high. Fake jewellery”

Helpful Report

Posted 1 year ago

“Bad behavior and management of the experts. It turns out that you buy something through them and after a while you decide to sell it and they do not accept it because they are not sure of the authenticity of the object, an object that they themselves valued at another time. You feel scammed, deceived, it is not a reliable platform and the customer service does nothing or very little. I do not recommend this sales platform and I have plenty of reasons.”

Helpful Report

Posted 1 year ago

“And just wanted to express my opinion on this drama that has continued for over 2 months now. Your action surely protects only buyers. I'm sure if I would be not an honest buyer I could imitate the amp that is faulty and send the video that confirms this, it's so easy to fabricate such evidence I received. I don't even have any official repair service doc or quotation about the so-called repair. I just give up and agree to refund 100e because I need my money paid. Its a shame how you treat sellers. And you just keep a massive amount of cash in your pocket with no paying any interest. If I'm wrong please correct me. Regards”

Helpful Report

Posted 1 year ago

“Ordered a lamp. It came shattered. Made the complaint in time, received nothing. The seller says is my problem and he is not gonna reimburse. I paid the price for the item, transportation, customer protection fee and got nothing in return, only pieces of glass. I had more than 40 orders, from which 6 were not the objects described or were damaged, but this was the last one. I had enough.”

Helpful Report

Posted 1 year ago

“I didn´t receive my package from the seller LARAGM and nether the seller or Catawiki follows the subject, they simply don't care about it and stop replying my emails.”

Helpful Report

Posted 1 year ago

“Hi All! I just don’t get it! How come all these negative reviews to e true? I’ve been selling for over a month on Catawiki and I never came across a single issue of what the reviewers here said! The process of creating an account to the payment receive is just as simple and easy as making a cup of tea.”

Helpful Report

Posted 1 year ago

“Catawiki just don't do refunds even when a seller agrees. This is made them break the trust with the customers. The seller first sold a watch which he should already knew that the watch doesn't work. He recommend me to replace the battery and the local workshop said that the repair fee will be as much as the watch. Then the seller promised to refund but nothing happens. This is catawiki's customer support reply for Order no. 36654871. I called the customer support and they said they will cancel the order but then they send an email completely different which was absolutely unhelpful and useless. " Dear Customer , Thank you for reaching out to us in regards to your purchase of the lot https://auction.catawiki.com/kavels/ 80528531 . We're sorry to hear you've experienced issues with your purchase. Unfortunately and after reviewing your case we apoologize but it's not possible for us to fully support you in resolving this case. After delivery we give buyers 3 days to report any issues they might have, so that we can still hold on to their payments. After these three days the payment is released to the seller. As such we want to advise you to reach out to the seller directly in regards to the issues you've experienced with your lot. We recommend that you contact the seller in English. You can contact the seller via the following page: https://www.catawiki.com/en/fulfilment/buyer/orders https://www.catawiki.com/messages We will also inform the seller from our side that they should respond to your messages directly in order to find a suitable solution as quickly as possible. " Order no. 36654871 I am a new customer who purchasing in good faith form the site and after this I had enough.”

Helpful Report

Posted 1 year ago

“I bought some Silver grain and coins, and got some fake silver. I opened a case but looks like after 1 mont, catawiki doesnt give a ****. so...alot of scams on catawiki as sellers and buyer protection from catawiki it's = 0. My story of how I lost 800euro...”

Helpful Report

Posted 1 year ago

“I bought a watch, received but was not as described. The watch was rubbish. I wrote a complaint to the helpdesk. The helpdesk does not respond. The helpdesk is not interested in your problem and you will pay buyer protection fee for nothing.”

Helpful Report

Posted 1 year ago

“Catawikibia disaster. No customer care at all but they charge everything. every fee. You can’t really and literally do nothing when things go wrong. They just don’t care. Bought some crappy watch from EU wanted money back - nothing, zero responsibility.”

Catawiki 1 star review on 15th March 2024

Helpful Report

Posted 1 year ago

“No refunds, no respons on complaint, they keep payments for days on end without responding on legit claims. Really bad service. Bought for 250,- vinyl, but the package from Greece was a disaster, no protection at all: money gone, no service, no respons at all. Never buy vinyl again on catawiki.”

Helpful Report

Posted 1 year ago

“I don't recomend this at all. Even if you pay a buyer protection, you are not protected. They give you 3 days to see if there are any problems. I personally have ordered wine from different providers. I found out sometimes 3-6 btl like vinegar, for which i lost at least 100 euro per order. No response, people don't care, no responsability. Their answer was that i have 3 days to test the merchendise. So if you order 100 btl you have 3 days to open them all to see if they are bad or not! Terrible, will never use or recomand this to anyone. Better prices on Amazon + they take responsability ! Don't use catawiki!!!”

Helpful Report

Posted 1 year ago

“very bad. no experts, just clowns”

Helpful Report

Posted 1 year ago

“Very disappointed with the communication. I bought a watch, in the advert its says in very good condition, but the screen came scratched. When I looked more closer to the pictures from the add, the scratch was cover. "The expert" what the Catawiki pretend to have, is only to take his commission, doesn’t care and study in details the product. Very disappointed!!! In the first picture you can see the scratch, in the second picture is from Catawiki website.”

Catawiki 1 star review on 3rd March 2024

Helpful Report

Posted 1 year ago

“Had a few successful buys last year, but now things went wrong in a horrible way. The company is clearly doing a rug pull and won't operate for long. The seller is clearly a fraudster and catawiki covers for him. Support is abusive. Horrible experience really.”

Helpful Report

Posted 1 year ago

“"Catawiki, the online auction, requires that a winning bidder (Buyer) deposits a sum equal to the price of the item plus a set shipping charge; delivery to an island costs slightly more. I had winning bid for a sofa and two chairs. I paid Catawiki 700 Euros for the furniture, 350 for shipping, 66 for Catawiki commission for 1,116 total. Seller required to ship promptly but after several weeks the items were still in Italy with the Seller, Arrediantiquariato Napolitano Carmine. They claimed arrangements had been made but the transport was delayed because of the holidays. Catawiki offered to cancel the sale, but the Seller promised me that shipping was imminent so I declined to cancel. A month after the sale Seller notified me that he had just discovered that I lived on an island and he demanded more. I didn’t want to start over searching for furniture so I agreed to pay more directly to Seller based on Seller’s promise that there would be no additional charges. Catawiki was not involved. A week later the shipper claimed he needed to rent a special truck because of the road to my house, even though I drove over it every day in an SUV and I had never ever had a problem with a delivery. Seller demanded another 180 Euros and I canceled the sale. Seller put in a claim to Catawiki for Shipment costs in excess of 650 Euros. Catawiki ignored all my statements, which were supported by copies of Seller’s emails and texts, and they approved Seller’s request for payment. My demands for copies of Seller’s emails and invoices was refused by Catawiki and I have never been told by Catawiki how much they intend to give him from my deposits, which means I have no way of knowing whether Seller’s claim includes charges that I had already paid him directly. Furthermore, Catawiki should be limited to paying from my shipping deposit, 350 Euros, and not take from moneys I deposited for the items."”

Helpful Report

Posted 1 year ago

“*BEWARE* This company are not straightforward and run along the lines of a scam. Their tracking information isn’t accurate and they delay payments without explanation. Even after you have been given a date for payment this changes without any reasonable explanation. Do not in any account trust this company. Customer service is terrible and does not resolve issues.”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would. This company is very corrupt and allows counterfeits to be sold. Beware! Stay away. I bought a Balenciaga wallet that is not genuine. It is an obvious fake. I contacted Catawiki and they say they are investigating and that is a bunch of lies. I have posted pix showing the bad stitching. Balenciaga never stamps "genuine leather" on any of their pieces. Came in a box marked Made in PRC. People's Republic of China. I took a photo of a genuine Balenciaga wallet I own (left) next to the fake one (right) and if you look closely at the grain, you can tell it is fake. This is not leather, more like pleather. I will never do business with this company again.”

Catawiki 1 star review on 25th February 2024

Helpful Report

Posted 1 year ago

Catawiki is rated 1.3 based on 691 reviews