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Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
I also should have read these reviews before I placed an order. After placing an order of over $300.00 and not receiving an email to confirm that my order left the warehouse, I called to see where it is. I was told that the product is in stock but has not left the warehouse after a week. Was told it was Purlators fault since they are behind their deliveries. BUT how can purlator be behind when Clark’s never gave the order to them. When I asked for a refund they told me they don’t give Refunds!! They seem to only take your money. Now resorting to legal channels. You can only use the pandemic when it’s the pandemic problem. Just radalsotjat the new CEO that was hired last year quit after 9 months. Even he could not help them.
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Posted 3 years ago
Shoes started to fall apart within the first week, didn't even get fully broken in. Email to their customer service was ignored. Expensive trash with no care for the customers, 0 stars in my book
Clarks Shoes 1 star review on 28th May 2022 Clarks Shoes 1 star review on 28th May 2022
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Posted 3 years ago
Dreadful experience faced with my online order. Not received my order yet , even after 20 days and I see similar experience faced by many others for over an year! I should have checked this facebook page before making online purchase at Clarks Is the Clarks India really run in partnership by Reliance ? Why is no action taken to correct this by Reliance ?
Clarks Shoes 1 star review on 25th May 2022
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Posted 3 years ago
School shoes fitted in St Helen’s store jan 2020 worn for one day and look how red and sore my sons feet were they wouldn’t refund so issued a gift card which is now expired and won’t offer a re issue bad customer service considering stores were closed March 2020 during covid so I couldn’t use the gift card now it’s expired and Clark’s customer service Elinor won’t re issue even out of goodwill just told have 2 years to use my gift card is out of date by a couple of months everyone be wary of Clark’s I won’t be shopping at Clark’s again after this bad experience and poor after care feel well and truly ripped off shoes that hurt my son all day and £38 in Clarks pocket any at a loss to me customers be aware !!!!!!
Clarks Shoes 1 star review on 17th May 2022 Clarks Shoes 1 star review on 17th May 2022
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Posted 3 years ago
Clarks shoes I'm discusted with your delivery, Sales sticker stuck on top of the faded shop, fantastic? How nasty is that you treat people so badly after you have taken the people's money. Never again, I don't recommend.
Clarks Shoes 1 star review on 9th May 2022
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Posted 3 years ago
Apparently there is an issue between Clarks and Purolator. I ordered a pair of shoes almost 3 weeks ago, they were picked up by Purolator, but not delivered. I called Clarks and they said to wait another week, they have no idea. Clarks won't issue a refund, I have to wait until they are received (if they ever get here) and then return them. Do not order online from Clarks. Terrible service. Nobody has any idea as to what's going on other than "issue with Purolator". Meanwhile, I'm getting my other deliveries via Purolator.
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Posted 3 years ago
Terrible experience with the website and the customer service. The fact that their site forces you to do everything through your account but doesn’t actually attach any return information to it is ridiculous. It feels like I just got scammed into paying them for shoes, returning them and never getting the money back.
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Posted 3 years ago
No bad experience, just checking the prices for sandals. Wow, totally ridiculous! Good luck!
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Posted 3 years ago
Purchased 1 pair of shoes very happy, they then sent me an email offering a 30% discount on the same shoes but in brown so i purchased 2 pairs paid for them received thank you email then they cancelled 😞 and said out of stock, went back online and they are still for sale what a CON ,
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Posted 3 years ago
I ordered a pair of Clark’s Desert Boots (directly from the Clark’s website) that went through on April 19th. A shipping label was created on April 22. It is now May 2 and has still not been picked up for shipping. I’ve called Clark’s several times times and was basically told to “wait longer”, “there’s nothing we can do…”. I definitely would NOT recommend ordering from Clarks expecting them to arrive in a reasonable time.
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Posted 3 years ago
I returned my shoes almost a year ago with all my purchase and returning receipts but no credit just a run around by their customer service. The shoes were not what I had purchased in the past as a customer for over 20 years and I was disappointed in the product sent by mail. I am sure they don't care about me as 1 lone customer but I WILL NEVER NEVER buy from this website again, I am a very disgruntled customer and I probably still rated them TOO HIGH with 1 star😒😒😒😒1/2
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Posted 3 years ago
I am a long time Clark’s shoe wearer. I have purchased the same style for 12 years. A new pair about every 4 years. I wear them every day for 8-10 hour office work. Purchased a new pair “unstructured” black leather mens dress shoe, $165. Same shoe as prior for same price. Totally different shoe. Stiff, creaky sole that causes foot/knee pain after a full days wear. Thought it was my imagination at first but appears a production problem. A total downhill slide on quality that presumably has happened in the last 4 years. They may have outsourced production, but you would think they wouldn’t change the materials. Very disappointed. Now I need to find a new go to shoe. Hope the savings were worth it Clark’s…
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Posted 3 years ago
I have ordered 2 pairs of Clarks from QVC, they do not fit, the leather hurts my feet, I have never had problems with clarks before, I think they are cheaply made now, I have heard this from many people that their original size does not fit anymore. I am afraid to order anymore clarks.
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Posted 3 years ago
Ordered shoes about 3 weeks ago. To date no shoes. WHERE ARE THEY?I want my shoes or refund.
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Posted 3 years ago
Clarks are sadly no longer the quality they used to be, now cheap inferior made in India goods that smell after one evening of wearing new Clarks shoes that cost me £70. Where is there source of goods checking? Staff at the shops just give a generic answer always. Really frustrating, I will never buys Clarks again. My ecco shoes that are 4 years old never smell, why because they are quality goods unlike Clarks.
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Posted 3 years ago
I used to love Clarks shoes and bought them for comfort and quality. My recent purchase of Clarks sandals was a waste of money. Uncomfortable and shoddy manufacturing. No support. Look cheap. Wore them twice and donated them. Just awful. Sad to see how Clarks has changed.
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Posted 3 years ago
I purchased a pair of sandals last year and have barely worn them They are uncomfortable, absorb smell like crazy, and if the get even a tiny bit wet they turn into slippery death traps. I would never buy a pair of your sandals again. I would probably get a better quality shoe at Walmart at a significantly lower price.
Clarks Shoes 1 star review on 20th March 2022 Clarks Shoes 1 star review on 20th March 2022
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Posted 3 years ago
Shoes were fitted without growing room. Within 8 weeks the shoes were too small when spoke to a member of the fleet branch was told my daughter feet had grown so was not there problem. £50 for shoes to last 8 weeks. Disgusting
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Posted 3 years ago
I just had troubles with this online shop. I ordered a pair of shoes and they did not fit and I returned them the same day. Then 3 weeks later I received a 2nd reminder from Klara (a company they use for payments). I had to write many mails and call Klara. They said they had not received the information about the return of the article and I had to contact again clarks (Klara would not do that). Just a very unfriendly service and I will never order anything from this online store. H.Weber
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Posted 3 years ago
Don't buy either on line or in store unless you are 100% sure you want the shoes and will never ask for a refund. Bought shoes on line and was not happy Receipt in the box said to either return shoes to nearest store or send back. I decided to go to nearest store, see what else they might have and try to support a local biz during the pandemic. Found nothing so returned shoes. Clerk said it might take up to 3 months because we could not figure out which credit card had been used for the original purchase. 3 months later, still no refund. Sent email to customer service, no reply. Called and was told that the store should have never refunded the money, all on-lines had to come back to the warehouse. I asked why then that their paperwork says I can do that? He - with very posh British accent in the US - informed me he didn't know but the store should have known better. If I wanted my money back I had to go to the store and work it out with them. Not my job to straighten out corporate policies but will now go to the local store and make a real big stink on a busy Sat and make sure as many people as possible hear me. See lots of reviews with similar issues.
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Posted 3 years ago
Clarks Shoes is rated 2.4 based on 606 reviews