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Clarks Shoes Reviews

2.4 Rating 609 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 609 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Order shoes and they were delivered May 25. They didn't fit and I sent them back using their own prepaid return label on May 27. It's now June 20 and no shoes and no refund. Can't get in touch with anyone from the company.
Helpful Report
Posted 3 years ago
So i bought my shoes in a store in canada and once i put them on saw that shoes where very tight look at the size and they where mark as 8 1/2 M and all my other shoes from clark are always 8 1/2M this shoes was wrongly mark and the store told me to contact customer service and now customer service is telling me i have to see with the store because even if the store says outside Clark is not a clark shoes store its a third party and the can do anything now im stuck with a pair of shoes i can’t wear because they are to tight an nobody to help and im stuck in a ping pong game the store say it’s customer service and they say it’s the store even if the store says clark outside in big letters. After 10years of giving my money to that company im disgusted by there customer service. Dont care about the client just there money that is how im feeling now because nobody want to help. And in the picture you can clearly see a difference on the size. Amazon has a much better customer service then them and we buy are stuff from a third party and there returns or refund policy are not discriminatory on any where in the world you are
Clarks Shoes 1 star review on 8th June 2022
Helpful Report
Posted 3 years ago
I also should have read these reviews before I placed an order. After placing an order of over $300.00 and not receiving an email to confirm that my order left the warehouse, I called to see where it is. I was told that the product is in stock but has not left the warehouse after a week. Was told it was Purlators fault since they are behind their deliveries. BUT how can purlator be behind when Clark’s never gave the order to them. When I asked for a refund they told me they don’t give Refunds!! They seem to only take your money. Now resorting to legal channels. You can only use the pandemic when it’s the pandemic problem. Just radalsotjat the new CEO that was hired last year quit after 9 months. Even he could not help them.
Helpful Report
Posted 3 years ago
Shoes started to fall apart within the first week, didn't even get fully broken in. Email to their customer service was ignored. Expensive trash with no care for the customers, 0 stars in my book
Clarks Shoes 1 star review on 28th May 2022 Clarks Shoes 1 star review on 28th May 2022
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Posted 3 years ago
Dreadful experience faced with my online order. Not received my order yet , even after 20 days and I see similar experience faced by many others for over an year! I should have checked this facebook page before making online purchase at Clarks Is the Clarks India really run in partnership by Reliance ? Why is no action taken to correct this by Reliance ?
Clarks Shoes 1 star review on 25th May 2022
Helpful Report
Posted 3 years ago
School shoes fitted in St Helen’s store jan 2020 worn for one day and look how red and sore my sons feet were they wouldn’t refund so issued a gift card which is now expired and won’t offer a re issue bad customer service considering stores were closed March 2020 during covid so I couldn’t use the gift card now it’s expired and Clark’s customer service Elinor won’t re issue even out of goodwill just told have 2 years to use my gift card is out of date by a couple of months everyone be wary of Clark’s I won’t be shopping at Clark’s again after this bad experience and poor after care feel well and truly ripped off shoes that hurt my son all day and £38 in Clarks pocket any at a loss to me customers be aware !!!!!!
Clarks Shoes 1 star review on 17th May 2022 Clarks Shoes 1 star review on 17th May 2022
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Posted 3 years ago
Clarks shoes I'm discusted with your delivery, Sales sticker stuck on top of the faded shop, fantastic? How nasty is that you treat people so badly after you have taken the people's money. Never again, I don't recommend.
Clarks Shoes 1 star review on 9th May 2022
Helpful Report
Posted 3 years ago
Apparently there is an issue between Clarks and Purolator. I ordered a pair of shoes almost 3 weeks ago, they were picked up by Purolator, but not delivered. I called Clarks and they said to wait another week, they have no idea. Clarks won't issue a refund, I have to wait until they are received (if they ever get here) and then return them. Do not order online from Clarks. Terrible service. Nobody has any idea as to what's going on other than "issue with Purolator". Meanwhile, I'm getting my other deliveries via Purolator.
Helpful Report
Posted 3 years ago
Terrible experience with the website and the customer service. The fact that their site forces you to do everything through your account but doesn’t actually attach any return information to it is ridiculous. It feels like I just got scammed into paying them for shoes, returning them and never getting the money back.
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Posted 3 years ago
No bad experience, just checking the prices for sandals. Wow, totally ridiculous! Good luck!
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Posted 3 years ago
Purchased 1 pair of shoes very happy, they then sent me an email offering a 30% discount on the same shoes but in brown so i purchased 2 pairs paid for them received thank you email then they cancelled 😞 and said out of stock, went back online and they are still for sale what a CON ,
Helpful Report
Posted 3 years ago
I ordered a pair of Clark’s Desert Boots (directly from the Clark’s website) that went through on April 19th. A shipping label was created on April 22. It is now May 2 and has still not been picked up for shipping. I’ve called Clark’s several times times and was basically told to “wait longer”, “there’s nothing we can do…”. I definitely would NOT recommend ordering from Clarks expecting them to arrive in a reasonable time.
Helpful Report
Posted 3 years ago
I returned my shoes almost a year ago with all my purchase and returning receipts but no credit just a run around by their customer service. The shoes were not what I had purchased in the past as a customer for over 20 years and I was disappointed in the product sent by mail. I am sure they don't care about me as 1 lone customer but I WILL NEVER NEVER buy from this website again, I am a very disgruntled customer and I probably still rated them TOO HIGH with 1 star😒😒😒😒1/2
Helpful Report
Posted 3 years ago
I am a long time Clark’s shoe wearer. I have purchased the same style for 12 years. A new pair about every 4 years. I wear them every day for 8-10 hour office work. Purchased a new pair “unstructured” black leather mens dress shoe, $165. Same shoe as prior for same price. Totally different shoe. Stiff, creaky sole that causes foot/knee pain after a full days wear. Thought it was my imagination at first but appears a production problem. A total downhill slide on quality that presumably has happened in the last 4 years. They may have outsourced production, but you would think they wouldn’t change the materials. Very disappointed. Now I need to find a new go to shoe. Hope the savings were worth it Clark’s…
Helpful Report
Posted 3 years ago
I have ordered 2 pairs of Clarks from QVC, they do not fit, the leather hurts my feet, I have never had problems with clarks before, I think they are cheaply made now, I have heard this from many people that their original size does not fit anymore. I am afraid to order anymore clarks.
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Posted 3 years ago
Ordered shoes about 3 weeks ago. To date no shoes. WHERE ARE THEY?I want my shoes or refund.
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Posted 3 years ago
Clarks are sadly no longer the quality they used to be, now cheap inferior made in India goods that smell after one evening of wearing new Clarks shoes that cost me £70. Where is there source of goods checking? Staff at the shops just give a generic answer always. Really frustrating, I will never buys Clarks again. My ecco shoes that are 4 years old never smell, why because they are quality goods unlike Clarks.
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Posted 3 years ago
I used to love Clarks shoes and bought them for comfort and quality. My recent purchase of Clarks sandals was a waste of money. Uncomfortable and shoddy manufacturing. No support. Look cheap. Wore them twice and donated them. Just awful. Sad to see how Clarks has changed.
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Posted 3 years ago
I purchased a pair of sandals last year and have barely worn them They are uncomfortable, absorb smell like crazy, and if the get even a tiny bit wet they turn into slippery death traps. I would never buy a pair of your sandals again. I would probably get a better quality shoe at Walmart at a significantly lower price.
Clarks Shoes 1 star review on 20th March 2022 Clarks Shoes 1 star review on 20th March 2022
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Posted 3 years ago
Shoes were fitted without growing room. Within 8 weeks the shoes were too small when spoke to a member of the fleet branch was told my daughter feet had grown so was not there problem. £50 for shoes to last 8 weeks. Disgusting
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Posted 4 years ago
Clarks Shoes is rated 2.4 based on 609 reviews