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Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Ordered school shoes to collect as I just had an operation, although they were instore, I couldn’t collect my order until 3 days later after school started. So I went to the shop and bought the shoes and requested a refund on my order, staff said I had to do it online . There was no option to request a refund online. I called the shop they said they couldn’t help it was all online. So I filled out a customer complaint form online which told me to wait 14 days. A week later no one in the shop can help I never had the shoes can’t get hold of customer Service don’t know how to get my £50 back. AVOID No longer any customer service!!
Helpful Report
Posted 3 years ago
What went wrong? What has gone wrong is the question. Quality has been completely sacrificed by this Company, and after 40 years as a happy customer, my tenure has ended. It’s a shame, but karma comes to all. Avoid for now. Cheers
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Posted 3 years ago
I got the Women's Cork latex footbed sneakers and they are a piece of garbage. It looks like a alot of trouble to return them and you have to pay shipping back to not sure China?
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Posted 4 years ago
After wearing the Clark’s cushion soft sandals for about two months, the split near the toe and I paid $65.00 I have had 1.00 flip flops that lasted for years! Clarks customer service very rude and not helpful, they appear to be in England. I am very disappointed with Clark’s and feel the quality was very poor.
Clarks Shoes 1 star review on 30th August 2021 Clarks Shoes 1 star review on 30th August 2021 Clarks Shoes 1 star review on 30th August 2021 Clarks Shoes 1 star review on 30th August 2021
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Posted 4 years ago
Never got my shoes and the tracking number doesn’t work. I only get a message saying the store is unavailable.
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Posted 4 years ago
I ordered July 23, emailed the company because I did not receive my order. I received an email promptly stating my order was being shipped from China. Well, I received the sandals today I could have gotten a better product from any dollar store. Their was no shipping label to return them but they are not worth the postage. My flip flop are made of better materials. They should be ashamed of themselves to be called Clark USA.
Clarks Shoes 1 star review on 23rd August 2021
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Posted 4 years ago
Working behind a bar for 10+ hours a day I always wore Clarks shoes as they were so comfortable. Upon my retirement I continued with my faith in Clarks. However, I can only think that they have now outsourced their production to another Country (probably beginning with 'c') Although these have been in the wardrobe for a few years they are like new. I will share photographs before I put them in the bin!!
Clarks Shoes 1 star review on 23rd August 2021 Clarks Shoes 1 star review on 23rd August 2021 Clarks Shoes 1 star review on 23rd August 2021 Clarks Shoes 1 star review on 23rd August 2021
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Posted 4 years ago
Visited Clark’s in Reading. Wanted my daughter to get measured for school shoes. One person already measuring a child, while 6 staff stood round chatting. Store very quiet. Spoke to manager to ask if my daughter could be measured, she advised to get a ticket & wait. We waited, staff walked past, chatting & drinking from their water bottles. Looked at us & ignored us. Our turn to get measured did not come. We Gave up. Plenty of staff, but they could not be bothered. Very poor service.
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Posted 4 years ago
Not recommended! Totally unreliable online shopping experience! The delivery estimation days in their website are misleading. It's been 20 days since my purchase. The customer support doesn't provide explanation for the delay or information on when I can expect my item. I also contacted the associated delivery company (Fedex) but same problem. Still do not know if/when I will ever receive the item I paid for. The customer support of clarks always responds with generic copy-paste emails; either bots or they do not even read the emails. I have also contacted them for a smaller issue in the past, to correct a phone number, and it was the same.
Helpful Report
Posted 4 years ago
Returns & refunds Very poor management of refunds i still haven't got my refund for items that returned provided with proof of receipt still no response its been over 14 days and very bad customer services. My whole have been customers for many years .
Helpful Report
Posted 4 years ago
#First I received wrong sized for what I ordered, I returned those shoes and after 13 days of return still waiting for the refund. #Again ordered the same shoes, this time got a correct sized shoe but faulty and damaged product I received. Returned this one also and waiting for the refund. I ordered both the pairs from clarks official website. Pathetic customer service ever seen. Also, I wrote 2 emails to customer support but did not receive reply on either of the mails.
Helpful Report
Posted 4 years ago
I bought 3 pairs of Clarks shoes- all the same style in black and brown. The looked well made and stylish with diagonal stitching across the leather. The first pair I wore fell apart after about 8 months and slit at the stitching. The second pair did the same in 2-3 months. The third pair has not been worn- I am thinking of giving them away. I wrote to customer service to complain, and they said they were not responsible and I should contact the vendor !!!!!Clarks used to be reputable and good quality- no longer
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Posted 4 years ago
Shocking, order placed, confirmation received, even asked to review the 4 pairs of shoes ordered. No shoes received. When I finally got though to Clark’s it was an error on their behalf of which I knew nothing about as I was still expecting my delivery. Truly shocking service
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Posted 4 years ago
Avoid at all cost! They are not the same Clark Shoes from the past. Same name very poor customer service. Terrible shipping times. And Zero help, from them. Been wait 8 weeks on a pair. And they refuse to reply to my emails. Lucky I paid with PayPal, and they stepped in. The tracking number says they have not even shipped.
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Posted 4 years ago
The customer service at the Clarks Shoes store #714 located at Main Place in Santa Ana is terrible. I was looking for products to care for my suede shoes. They sold me two different kits. When I applied the products to my shoes, it made my brand new shoes look very ugly. A lot of very noticeable spots appeared on my shoes wherever I touched it with the products. I bought both my shoes and the products back to the store and told them about the issue I had with it. Gabriela, the cashier, tried to fix it for me but unsuccessful, so I returned the two care kits and but not the shoes. They told me the credit will be put back to my credit card. Later I found out that they refunded me the amount for only one product. I went back to the store and showed them the credit statements for two months that do not show the refund for the second product. After checking, they said I needed to call my bank to check....in short, they refused to refund me the money I pay for the non useable product. I love Clark’s shoes but am very disappointed about the way they treat customers. Now I am looking for different brands.
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Posted 4 years ago
They refuse to issue a refund even though the sizing is wrong and the product is of terrible quality and doesn’t look anything like the photo shown. This company is a total scam. Save your money and buy elsewhere. Brutal.
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Posted 4 years ago
I have worn Clark sandals for years and have loved them. Now that they are making the Ortholite insole I am very unhappy and looking for an alternative brand. I have to wear compression hose and when you put your foot into the shoe, the sole pushes the toe of the hose to the point that it is very uncomfortable. The original leather sole was perfect! Sooo disappointed!
Helpful Report
Posted 4 years ago
They shipped the wrong size. There is no branding on the shoe or size. Here is what they replied. Thanks for your email and purchase in our store. Since the dimensions are manually measured by us, there will inevitably be some errors, which are unavoidable. I had shipped out to you according to the size you placed the order. Maybe you can give this product to your relatives or friends. But not the quality problem we couldn't apply for the refund to you, we could apply for the highest discount code at 15% for you, is it ok? And if you return it, you need to pay the shipping cost to China, it needs about a month to solve. This is a long waiting process. So we suggest that you could accept the discount code.
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Posted 4 years ago
I purchased a pair men's shoes. Inside the tongue it said leather uppers remainder manmade. The exterior of the tongue starting peeling off ( it was not leather only fake leather ) Shoes retailed for $74.99. Clarks won't replace. I'll never purchase Clarks again.
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Posted 4 years ago
I bought two pairs of shoes from Clark’s outlet in Dpark at Tsuen Wan Hong Kong. I liked it very much as they were very comfortable however within a month one of the pair’s sole was out. Even the leather on it started degrading. It kind of just disintegrated. I wonder how that can happen when you buy a quality leather product from Clark’s. And when I approached the store for an exchange they were very uncooperative and said it has to be exchanged within 7 days. Seriously !! The sales girl would not even talk to me. She simply said we can’t do it.
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Posted 4 years ago
Clarks Shoes is rated 2.5 based on 601 reviews