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Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
They refuse to issue a refund even though the sizing is wrong and the product is of terrible quality and doesn’t look anything like the photo shown. This company is a total scam. Save your money and buy elsewhere. Brutal.
Helpful Report
Posted 4 years ago
I have worn Clark sandals for years and have loved them. Now that they are making the Ortholite insole I am very unhappy and looking for an alternative brand. I have to wear compression hose and when you put your foot into the shoe, the sole pushes the toe of the hose to the point that it is very uncomfortable. The original leather sole was perfect! Sooo disappointed!
Helpful Report
Posted 4 years ago
They shipped the wrong size. There is no branding on the shoe or size. Here is what they replied. Thanks for your email and purchase in our store. Since the dimensions are manually measured by us, there will inevitably be some errors, which are unavoidable. I had shipped out to you according to the size you placed the order. Maybe you can give this product to your relatives or friends. But not the quality problem we couldn't apply for the refund to you, we could apply for the highest discount code at 15% for you, is it ok? And if you return it, you need to pay the shipping cost to China, it needs about a month to solve. This is a long waiting process. So we suggest that you could accept the discount code.
Helpful Report
Posted 4 years ago
I purchased a pair men's shoes. Inside the tongue it said leather uppers remainder manmade. The exterior of the tongue starting peeling off ( it was not leather only fake leather ) Shoes retailed for $74.99. Clarks won't replace. I'll never purchase Clarks again.
Helpful Report
Posted 4 years ago
I bought two pairs of shoes from Clark’s outlet in Dpark at Tsuen Wan Hong Kong. I liked it very much as they were very comfortable however within a month one of the pair’s sole was out. Even the leather on it started degrading. It kind of just disintegrated. I wonder how that can happen when you buy a quality leather product from Clark’s. And when I approached the store for an exchange they were very uncooperative and said it has to be exchanged within 7 days. Seriously !! The sales girl would not even talk to me. She simply said we can’t do it.
Helpful Report
Posted 4 years ago
I bought my daughter the foxing print mermaid shoes one month ago and the side of the shoe has completely broken away. My daughter has hardly worn them! I am so dissapointed, they are terrible quality, shocking in fact. I contacted Clarks to report the issue, and despite purchasing them online I was told I would have to take the shoes into a store to resolve!! I bought online because Clarks closed my local store, and I don't feel confident visiting a store in the pandemic! My nearest store is now a 45 min train journey and a long walk as I don't drive, It will cost me expensive train fair and am not vaccinated against covid yet! So I wont be able to return these faulty shoes that I bought ONLINE. Clarks used to be the place to go for kids shoes, but seems they are now cheap, tacky poor quality and have terrible customer service too, but still with an expensive price tag. I wont be buying Clarks for my daughter again. An absolutely shameful policy that denies customers their right to return a faulty product, in making returning as difficult as possible! I would also like to add that Clarks would not allow me to post this review on their website!! So unbelievabally shocking, I will never buy from Clarks again.
Clarks Shoes 1 star review on 9th June 2021
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Posted 4 years ago
Girls black patent lace up school shoe, less than 2 months wear and they became unwearable. MAKE SURE YOU KEEP YOUR RECEIPTS AS 'NO RECEIPT' NOT INTERESTED. Am reliably informed Clarks are aware of this problem with this particular shoe. Sent photos to Clarks to show how bad the problem is, but still no help.
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Posted 4 years ago
Rushden Lakes - Avoid at all cost. Ridiculous ticket / appointment system that leaves you waiting for over an hour. Staff are rude and probably over worked for the number of customers. Will think twice about going here again. Why oh why did they close the Wellingborough store!
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Posted 4 years ago
Always have bought Clarks shoes for my daughter's school shoes. This recent pair were terrible. As soon as she started to wear them they let in water so her feet were soaked. This never happened before. Poor quality and expensive shoes. And they won't refund me. Don't bother.
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Posted 4 years ago
I purchased a pair of dessert boots and loved them...until the entire sole came off one of them. Then, Clark ignored 4 attempts to contact them about it. $150 for a pair of shoes and they come apart, shouldn't happen. I had only worn the shoes maybe 20 times and very little outside.
Clarks Shoes 1 star review on 18th March 2021 Clarks Shoes 1 star review on 18th March 2021
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Posted 4 years ago
The rubber soles of my shoes literally disintegrated. Clarks told me that their shoes were expected to last no more than 3-5 years and it was not unusual for them to fall apart when they were older than that. Clarks told me I was out of luck and they would not stand behind their product. Terrible product, terrible customer service.
Clarks Shoes 1 star review on 8th February 2021
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Posted 4 years ago
I bought a pair of house shoes (slippers with rubber sole) they didn't last. when I contacted Clark they failed to respond. Poor quality, Poor Service. Letting all my friends know to avoid this company as they no longer care about their customers.
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Posted 4 years ago
My cloudsteppers are peeling after wearing them once
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Posted 4 years ago
I purchased some shoes in late October as a Christmas gift. They were not opened until December. When I went to return them, with my receipt, they told me it was beyond the 60 day period, and the only thing they were willing to do was refund the lowest price they are currently selling at now, in the form of a store credit. Even though I had my receipt.
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Posted 4 years ago
I use to buy Clark shoes all the time. I have some that I have had for several years. I had two pair that have been worn a very few times. The first pair tore up within two years. I wore a pair today which had been worn about 4 or 5 times. The side tore off the sole. After a thorough check of the shoe, it looked like it wasn't stitched, but glued. They no longer make good shoes. It seems like they worry more about quantity and not quality. I will not be purchasing any more of their shoes.
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Posted 4 years ago
Despicable company; DO NOT USE as cannot be trusted. Clarks REFUSED to give me a refund on shoes returned over a MONTH ago. They failed to respond to a string of e mails despite saying they would, REFUSED to process formal complaints contravening good practise and consumer law, and REFUSED to give refund, also contravening the Consumer Rights Act 2015. They IGNORED e mails for weeks the told lies, so I have raised a dispute with my bank and have complained to Consumer Advice and Trading Standards. DO NOT use these charlatans, who act illegally and rip customers off.
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Posted 4 years ago
numerous… I tried contact Clarks on numerous occasions still waiting on a order I made. Poor service. I tried ringing was in a queue for over 20 mins and eventually hung up on call. Terrible service. I have since made contact after few attempts. I was told that my order has not been processed and been offered a refund which could take waiting time up to 14 days. Which is disgraceful. Don't know what to do? Money was taken for order quickly. But very slow on help/advise/refund. Told I aint going get my order. How long will I have to wait for refund? Was told if I wasn't to get refund after 14 days call back in new year year 🤔
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Posted 4 years ago
I was using Clark shoes last 28 years and they were making good quality shoes ,Clark is not trustworthy any more they have started to make cheep and rubbish stuff , when you make complaint they refuse to resolve , quality is rubbish don’t trust them any more ,
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Posted 4 years ago
DO NOT USE this appalling company. They REFUSE to give refunds on returned items so contravene consumer law; I am raising a dispute with my bank accordingly. They REFUSE to process FORMAL COMPLANTS so contravene consumer law, so I am raising a complaint with Consumer agencies. They DO NOT ANSWER repeated enquiries including REFUSING to process formal complaints. I returned a pair of shoes - unworn - by Special Delivery on 9 Nov. Clarks received them on 11 Nov at 12.54 and signed for them, ie they have had the returned shoes almost ONE MONTH. NO refund has been received, and I had NO response from Clarks until 3 Dec., NOTHING since, NO refund and NO rrsponse to the formal complaint. DO NOT USE this company as they cannot be trusted and contravene consumer law. I will never use them again.
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Posted 4 years ago
Recently bought my first pair of Clark shoes, even though they are priced significantly higher than I normally pay for shoes. I find the shoes to be comfortable. But, within a month the shoelaces were disintegrating. I contacted Clarks Customer Service and was ignored. They never replied to my email. I will never but from Clarks again.
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Posted 4 years ago
Clarks Shoes is rated 2.4 based on 606 reviews