“I spoke with 3 different reps about a returned I did 2 months ago , I called several tome about my refund I haven received , I spoke with the manager he had such a bad attitude The manger joe was like that your problem that we didn’t get the returned after providing the tracking number, what the fuckkkkkk, customer service is the worst in the world, I will never order ever ever ever again”
“Horrible customer service, the manager is a real asshole he is no help, my package was stolen and I was told I can’t get a replacement I am out of 315”
“Bad customer service. They don't know what they are talking about. I just wanted to exchange the shoes that I bought online, for the same shoes with different color. When I called, the customer service person told me that, I could return the shoes in the store and buy again online with the same deal that I got. But. when I tried to buy again, I couldn't get the same deal. When I called again, customer service person (Steven) told me that, his colleague never had told me that I could get the same deal. (!!!???) He also mentioned that, his colleague didn't leave any notes of previous conversation I had with her. So, my concern is, how Mr. Steven knows what conversation I had with his colleague, without even having any notes? And how can he tell me that his colleague never had told me so? Does that mean that I am the one who is lying about it? If he would politely refuse to give me the deal, that would not at least heart my feelings, although, I am loosing my time and money because his colleague giving me wrong information but, I would just forget about it. Customer service should know the current deals and their time line and they should never try to blame the customers for their own fault. There are many companies who have great customer service and they are also knowledgable about timeline of their deals. I would just stick to the companies that provides good services.”
“BEWARE. Sent a pair of shoes back. First time order. Took over two weeks for them to receive. Now, they are telling me (after two emails and three phone calls) that it will take 1-2 BILLING CYCLES to credit my Visa. I will never ever order anything from them again. This should be illegal.”
“Have a pair of Clark Moccasin slippers. Don't waste your money buying them. The heels separated from the shoe and the rubber or better yet plastic is so brittle, it snaps off and breaks off like a potato chip.. JUNK< JUNK!. I put these on my poor quality bad manufacturer DO NOT BUY LIST.”
“Online ordering abysmal
Not showed up now seem to be lost!
Contacted Clarkes 3 times and told would be sorted but nothing.
Online tracker says will be delivered yesterday?!?
Clarkes used to stand for something buto it seems no longer.
Hugely disappointed”
“Online ordering abysmal
Not showed up now seem to be lost!
Contacted Clarkes 3 times and told would be sorted but nothing.
Online tracker says will be delivered yesterday?!?
Clarkes used to stand for something buto it seems no longer.
Hugely disappointed”
“Horrible customer service resolution. Ordered shoes before and all went well. Placed an order 2 days ago on line; glitch in computer ordering system. Declined my debit card twice and a credit card once. Tried to call them, no such luck till Monday. My accounts were charged but no orders were placed. This happened because there was nothing wrong with my cards, but with their website. Finally able to reach them a human 2 days late; No apologies, no offer of assistance, just a statement that their website was not working correctly and that my charges should be credited by the end of the day. Sadly, I am a senior living on fixed income and as of noon today over 600.00 dollars is unavailable to me due to their computer issues. Shoes may be good but their customer service leave much to be desired.”
“Clarks shoes are not breathable and make my feet smelly! Horrible experience because I bought two pairs and they are stinky, especially they are expensive! I will never buy this brand in the future.”
“I have the same story. 4 pair. But, nobody does anything. I have decided to NOT buy anymore Clarks from anywhere. Hopefully if we all decided to do that they would either do something or go out of business. I hate it because I do love the comfort when you do get a pair that last at least a season.”
“Very poor quality kids shoes. These were bought in August and only been worn to school (so ~16 weeks) yet the insoles have worn through the insole in 3 places (feet have not grown). Store said there policy was 4 months wear and tear so only offered a 25% discount off a new pair. Clearly wouldn't want to spend clarks prices on another pair of shoes only expected to last 4 calendar months (potentially just one term - so beware, don't buy in advance of needing shoes).”
“Purchased a pair of the scuff shoe in early November. Started falling apart and sent a complaint showing pics of what the shoe looks like and all they could give me was a coupon? Terrible business. Should have never happened.”
“I will never buy another product from Clarks online I mailed back the shoes December 23 I called three times regarding my refund it is now January 20 and I still have not received my refund do not do business with them you’re safe for buying the product from the store”
“We bought our children a pair of school shoes from Clark’s retail outlet in Chester.
After less than 4 months of use (1 term) both pairs have started leaking in water.
We took the shoes back to the outlet today and spoke to the manager who said that if their feet hadn’t grown, then they would cover warranty. As they are kids 6 & 8 ofcourse their feet had grow and she could not help.
The shoes have started coming apart which she seen but still not covering warranty.
Very poor quality shoes and service, my advice is to buy shoes elsewhere!”
“We bought children’s school shoes from Clark’s Outlet in Cheshire oaks and in lest 4 months (1 term) both pairs of shoes are leaking in water!
We visited the store today with receipt and was advised that because there feet had grown, no exchange could be given.
Very disappointed with the quality of Clark’s shoes, please see picture attached of the poor quality, they should last more then one school term.”
“Ordered a pair of Boots in their Sale 4 days ago. Received an email today to say the order has ben cancelled as out of stock. Now I know these things happen but no apology or anything. Bad show Clarks.....would never order from them again.”
“Clark’s Shoes still falling apart- be warned No refund
Shoes Fell apart, hydrolysis apparently, see bbc watchdog report, I thought they had sorted the problem out, but they haven’t, paid over £80 for a pair of shoes that fell apart first time they were worn. Refund? No, exchange? No. Offered a £10 voucher having been sold shoes that were not fit for purpose.
As you can see from the response from Clark’s, as the shoes were purchased last winter, more than 12 months ago, they are only prepared to consider a refund if the shoes are under six months old.
Check your cupboards and wardrobes for any Clarks shoes you might have put away for later use - even if they're brand new.
You may well, find that they're rotting away, crumbling or leaving a sticky gooey mess where you thought there was a nice new pair of shoes. There are thousands of people in the same boat as me just google Clark’s Shoes fall apart To see dozens of examples.
There's a well-documented problem with hundreds of thousands of Clarks shoes, caused by their use of unsuitable materials for the soles, this causes them to rot and fall apart, thanks to something called hydrolysis.
Problem is, Clarks are doing practically nothing for their unhappy customers, even though they know all about it. If you thought Clarks was a good reputable British company turning out good quality shoes, think again. They're nearly all cheap imports now, sold at inflated prices, and poor quality issues like this are just laughed off by the company, who don't give a damn about the money people have wasted on their expensive self-destructing shoes.
Bear that in mind when you're next buying shoes for yourself or your children. Clarks has become all about high prices, poor quality, and high profits - customers come a very poor second. They sell expensive shoes that are not fit for purpose, ignoring their obligations to provide goods that are fit for purpose as they know it is too time consuming and costly to pursue the matter through the courts or trading standard in the U.K under the consumer rights act. My response is to use social media to warn other members of the public of their Poor Customer Care policies and recommend a consumer boycott of their products until they comply with their obligations to their customers.”
