“Terrible customer service which has gone downhill in recent years. Shoes used to be delivered to store free and would arrive two or three days later. Now I pay in advance and a week later nothing has arrived. Nobody even answers the phone when you ring the store. Head Office tells me that no, they still haven't arrived, but miraculously a pair in the right size has shown up in the store (which weren't there when we ordered them) so we can have those. I If I hadn't rung, I presume I would still be waiting this time next week. I don't think they have a clue what they are doing. We used to buy (literally) dozens of pairs of shoes a year from Clarks and I bet we haven't bought more than two or three pairs in the last 12 months.”
“I received my shoes which were a little too big. I contacted Clarks via their website e-mail option and sent them 3 e-mail and never once was contacted. I tried calling their customer service # and had at least a 30 minute, 18 minute and 15 minute wait time. In their defense, the calls were after the holidays. The last time I opted for the call back which happened but unfortunately I wasn't available to answer the phone when I called back. Too much work involved to get a smaller size.”
“Three pair of boots.. none of them fit right, even tho’ my usual size..
NO return documents included with my shipment.. needed to call cust service.. was told by recording at onset it would be a 30 min wait .. after listening to “sorry” recording for 20 min, recording then offered me the option to hang up and have them call me back without losing my place in line .. I chose that option.. twice!.. NO ONE ever called me back even after 20 more mins. Had to start over again 3 diff times, each with a 30 min wait time.. using up all my cell minutes. Last time I ever buy Clarks !!”
“I have never found a retailer so disgustingly terrible at simple service.
I ordered shoes. They came in. Too big, threw away the return label, the same email login I used does not state that I ever made the purchase. On top of that I would like a "forbidden exchange" (not like every other retailer does free price adjustments and exchanges). Anyway, left three emails, called two times. Finally on my last call, I made it. I waited 1 hour and 10 minutes (estimates 35 the entire time) only to get put on the phone and get ignored as the ladies chit chatted about their vacations while I was on the line. At this point, I was invested, so I stayed on. 10 minutes passes no one noticed me on the line saying "hello" over and over, and when they did, they hung up.
Worst experience ever.”
“Ordered shoe NOv. 28. As of Dec. 19th still had not received them. According to my tracking # they were sitting in a warehouse in St. Louis for 2 weeks. I called and the problem was the Fed Ex delivery system. They couldn't seem to get them to our local post office before it closed. So, they tried again and it worked. Very discouraging. Next time either send to the house or by UPS.”
“Awful customer service, product never delivered and I’ve been waiting on hold for customer service for 3-1/2 hours already, with no resolution in sight. Will never order off their website again.”
“Horrendous call center and I imagine customer service but how would you know? On hold forever and if you leave your number, you won't "lose your place in line"... hahahaha. They just don't call you back.”
“I bought the shoes in December 1 in the web site. Today is December 20, 2019, and I still waiting for the delivery. I tried to call them but it’s a 90 minutes waiting, and they just ignore my emails. Bad experience. I wanna my money back since they can’t give me the product. So disappointed. Never came.”
“There is no page set up to print return labels. You can print return slip but your return label comes up as error or just no response. you going out of business for poor service?”
“Worst customer service ever. Ordered through their store in MD. Upon receipt, the size was too small. Called to return and left phone number for call back and no callback in one week. Called MD store, no help unless I take it physically to the store. Called the number in their email response, wait time 45 minutes and after an hour wait, no response. Worst customer service ever. If you are not located within their store vicinity, it is useless buying from CLARK.”
“Received the Arla Free in khaki. This is a 3 eyelet shoe
and Clark’s puts a 45 inch lace
in the shoe. You have a nice
looking shoe with sloppy appearance. It has happened
before when purchasing 3 eyelet boat shoes from Clark’s.
They use the same length lace
in every shoe. A 45 inch lace looks fine in athletic shoes but
not in a 3 eyelet shoe.
If you submit a complaint,
a return message says they
cannot respond.
Disappointing ... returning
the shoes”
“THE WORST CUSTOMER SERVICE!!!! The shoes are okay but the customer service us the worst!!!! You try to contact them through email but they won’t respond except for an auto reply that says THEY CANNOT RESPOND, then you try to call them and they’ll put you on hold for almost an hour then you wait but ended up not being answered. You pay for and extra $$$ so you’ll get your order faster but you ended up wasting money coz they don’t deliver on the expected date of delivery and W/O ANY UPDATE to what happened to your order. Just the worst experience and DEFINITELY NOT RECOMMENDING TO ANYONE!!!”
“Their sizing has become way off. I've struggled for years to get a wide fit, flat ankle boot. Have tried size after size to get a fit, always having to order as the shops only hold a very small selection of sizes. I am a 5.5 and staff have advised sizing up to a 6.5 to get the correct width. It's ridiculous. Why don't they just make footwear wide anough for a slightly wide foot?? I end up with a good inch or more at the end of the shoes and still not wide enough.”
“I have to agree with the negative reviews concerning the more recent sizing of Clark shoes, specifically the women's sandals. Tried on just about every style of sandal at the Johnson Creek, WI, store in the regular, medium, width size that I have always purchased from Clark in the past and all were way too narrow... none fit me, not even the wider shoe which gaps. I am very disappointed because I thought I could always depend on Clark's for a perfect fit and wonderful comfort. Don't know where to look next! Hope all these negative reviews get the attention of Clark!!!!”
“Never buy Clark's Products,
I had ordered two pair of shoes from their site on 27/09/2019, they had sent me one wrong pair firstly, after paying only it came to my notice it's a different model, immeditely initiated returning on the delivery date itself, it was on 03///10/2019,
Also I was very particular about the model & brand, without any hesitation after such a very bad dissatisfaction, I again ordered same model,
After placing fresh order, I was also following about returning, unfortunately after contacting many times to their Customer Care service both call & mail, still they haven't taken the wrong product back,
Now most the exciting ironic part is that, today on 09/10/2019 I got my shoes, model is same as I ordered but it's damaged one,
How we believe this kind of branded companies, Such a worst experience & worst company.”
“Terrible customer service, still waiting for a £276 refund after 3 weeks despite providing proof of postage Clark's refusing to refund and refusing to contact me”
“I called to ask a question and I was on hold several minutes more than one call and they never responded to my email except for an auto reply. They do not respond to their customers. Terrible customer service.”
“I bought Clark sandals just 4 weeks ago. This is the 2nd pair of Clark sandals I have bought in the past 2 years that have worn down very quickly!! They are made with "memory" foam, which apparently has no memory. It just squishes down, and then you feel like your walking directly on the ground, because there's only a thin layer of rubber under that. Clarks used to be known for making good shoes, but not anymore. I will never buy another pair of Clarks.”
