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Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
THE WORST CUSTOMER SERVICE!!!! The shoes are okay but the customer service us the worst!!!! You try to contact them through email but they won’t respond except for an auto reply that says THEY CANNOT RESPOND, then you try to call them and they’ll put you on hold for almost an hour then you wait but ended up not being answered. You pay for and extra $$$ so you’ll get your order faster but you ended up wasting money coz they don’t deliver on the expected date of delivery and W/O ANY UPDATE to what happened to your order. Just the worst experience and DEFINITELY NOT RECOMMENDING TO ANYONE!!!
Helpful Report
Posted 5 years ago
Love the shoes but not your customer service. Have been trying to get in touch all day and I mean all day. And customer service will not answer.
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Posted 5 years ago
Their sizing has become way off. I've struggled for years to get a wide fit, flat ankle boot. Have tried size after size to get a fit, always having to order as the shops only hold a very small selection of sizes. I am a 5.5 and staff have advised sizing up to a 6.5 to get the correct width. It's ridiculous. Why don't they just make footwear wide anough for a slightly wide foot?? I end up with a good inch or more at the end of the shoes and still not wide enough.
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Posted 5 years ago
I have to agree with the negative reviews concerning the more recent sizing of Clark shoes, specifically the women's sandals. Tried on just about every style of sandal at the Johnson Creek, WI, store in the regular, medium, width size that I have always purchased from Clark in the past and all were way too narrow... none fit me, not even the wider shoe which gaps. I am very disappointed because I thought I could always depend on Clark's for a perfect fit and wonderful comfort. Don't know where to look next! Hope all these negative reviews get the attention of Clark!!!!
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Posted 5 years ago
The friggin soles broke off in chunks!!
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Posted 5 years ago
Never buy Clark's Products, I had ordered two pair of shoes from their site on 27/09/2019, they had sent me one wrong pair firstly, after paying only it came to my notice it's a different model, immeditely initiated returning on the delivery date itself, it was on 03///10/2019, Also I was very particular about the model & brand, without any hesitation after such a very bad dissatisfaction, I again ordered same model, After placing fresh order, I was also following about returning, unfortunately after contacting many times to their Customer Care service both call & mail, still they haven't taken the wrong product back, Now most the exciting ironic part is that, today on 09/10/2019 I got my shoes, model is same as I ordered but it's damaged one, How we believe this kind of branded companies, Such a worst experience & worst company.
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Posted 5 years ago
Terrible customer service, still waiting for a £276 refund after 3 weeks despite providing proof of postage Clark's refusing to refund and refusing to contact me
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Posted 5 years ago
I called to ask a question and I was on hold several minutes more than one call and they never responded to my email except for an auto reply. They do not respond to their customers. Terrible customer service.
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Posted 5 years ago
I bought Clark sandals just 4 weeks ago. This is the 2nd pair of Clark sandals I have bought in the past 2 years that have worn down very quickly!! They are made with "memory" foam, which apparently has no memory. It just squishes down, and then you feel like your walking directly on the ground, because there's only a thin layer of rubber under that. Clarks used to be known for making good shoes, but not anymore. I will never buy another pair of Clarks.
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Posted 5 years ago
I will never shop at Clarks anymore. I bought last summer before holiday a very expensive pair of sandals for my son and I had no choice during our holiday to buy him an another pair because his feet was completely hurt by the sandals . Just both my younger son a pair of shoes from Clarks again and he was crying when we was walking because the shoe hurt his foot and refuse to put on again. I don't mind to paid a certain price but I inspect to have a quality for it which is not the case anymore with Clarks.
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Posted 6 years ago
I spent £69 on a pair of Mens Clarks Strapped Sandal 'Garrat Active' for my husband. After a month of trying to break them in, they were rubbing constantly, the too-long heal strap flapped around and the inner sole was losing its colour. Appalling product for the price. We had to work very hard to get our money back. Are you losing sight of quality and comfort, Clarks? You can do better.
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Posted 6 years ago
I bought a pair of Clark Un Trek Part Men's Sandals from an Amazon site. I wore them a few times, but after wearing them for less than an hour my toes and ball of my foot felt numb due to the shape of the sole. I contacted Amazon for return and they would not accept them as they came fro Clark. So I contacted Clark and three times they told me they sent to return information. I have never received it and now I can't enven talk to anyone on the phone. I will NEVER buy another shoe fro Clark!
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Posted 6 years ago
Worst shoes I have ever bought. Even after wearing them multiple times, the shoes continue to give me blisters. Not something that is expected from a renowned brand.
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Posted 6 years ago
shoes poor quality complained to customer service told to send a picture then they were not the shoes so i sent them the shoes then told to much wear after 2 months i bought them to cut grass with not for church . I AM 69 YEARS OLD HOW MUCH DO THEY THINK I CAN DO. JAVIER PABLOS WAS VERY RUDE. Clarks can see allthis with my email exchange with customer care
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Posted 6 years ago
So sad :( Disappointed 100% in Clark's..Ihave never read reviews and as I can see I am not only one victim. I bought VERY COMFORTABLE 2 pair but I cannot even spend an wearing them .My foot is sweating :(( I cannot stand this feeling.I have put it to the bi. 2 pairs the same problem one even make noise when I am walking.one is from new collection :(((
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Posted 6 years ago
And agonising painful torturous pair of shoes. I had worn them at work for three hours and needed to buy an emergency pair to get through the day without pain. I tried to return them a week later but the assistant was dismissive.I was persistent, she eventually asked me to go across the road to get them stretched. The shoes were stretched for three days.I wore them for a second time and walked for approximately 5 minutes needing to return to the car with a limp. I am reluctant to just add them to the landfill.
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Posted 6 years ago
I ordered a pair of shoes online which were in the sale and was so looking forward to receiving them. Unfortunately, when they were delivered, they were the wrong ones. I rang customer services who were confused, so took them back to a store a few miles away where they too were confused and admitted they were wrong. The assistant (who I think was a supervisor/manager) checked on the computer to find that the shoes I had ordered were out of stock in my size so I had no choice but to get a refund! He said it looks as though whoever packed them wasn't paying close attention and that it "happens sometimes"! I shan't be ordering online again and am not impressed in general.
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Posted 6 years ago
Worst sandals I have ever worn. I made a mistake to wear them on a day walking trip. My feet have blisters which made me not wanting to walk the next day. Expensive and useless. Tricove sandals. DO NOT BUY.
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Posted 6 years ago
They used to make good shoes and have decent customer service, both have plummeted in the past years. I have 7 pairs, all the same size. Treated rudely during an order 2 years ago and corporate sent a 50% off coupon that did not work and I had to contact them again. Just ordered again and the shoes were terribly undersized. The website would not print a return label. 45 minutes waiting for customer service to be told they should be able to do it tomorrow. Talked to a supervisor who was condescending and patronizing, talking to me as if I were a teenager. They must be making a lot of money because they no longer care about customers or have consistent shoes.
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Posted 6 years ago
Be careful when calling Clarks... I got charged £10 after being put on hold before finally getting through to them to ask about their return policy! Expensive mistake!
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Posted 6 years ago
Clarks Shoes is rated 2.5 based on 601 reviews