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Clarks Shoes Reviews

2.5 Rating 591 Reviews
35 %
of reviewers recommend Clarks Shoes
2.5
Based on 591 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Worst customer service I have received recently, really not what I expected from what is supposed to be a trusted brand. I called up twice to get an issue with my online account fixed and just got told 'IT team need to fix it' No ETA, no chance to speak to anyone else. I have credit on my account that I cannot use so I have to pay to shop elsewhere when I could have bought my daughters shoes for free. The persons I spoke to was really not willing to do anything else but 'email IT team' to try and help me out and was quite rude about it.
Helpful Report
Posted 4 years ago
Hi I am really disappointed and unhappy with the service I have been given today both on-line and in-store. I booked a appointment at Long Eaton branch for my daughter today she was measuring at one foot 13.5 and the other a size 1. The store had NO SHOES IN HER SIZE!!! the assistant brought out a 1 and a1/2 the only pair she had tried them in my daughter and said they for perfectly !! How can they got perfect when she has just been measured for a completely different size??? My daughter Dias they were too big!!.She was very disgruntled when I said I would not be buying them and walked off! Customer service terrible she said “ I shouldn’t have waited until the last minute to but shoes!!!!. My daughter has her heart set in a certain pair so I decided to buy them on-line and in my rush I ordered the wrong size and to make matters worse I ordered next day delivery! I rang customer services straight away to ask if they could amend the order to be told no! But she would try to cancel them! I explained that I had spent my last £50 buying these and my daughter could well be going to school with no shoes next week!. Well guess what they haven’t been cancelled so They are going to arrive tomorrow! So I have to send back wait for my money and then re-order!. Why couldn’t they just be amended? Surely I’m not he only one who had done this??. The customer service is absolutely terrible!! This is not the first time I have had problems with Clark’s and I do not think I’ll be returning to shop with you any time soon! Sharon Scanlon
Helpful Report
Posted 4 years ago
I ordered my shoes for a very important date. Was told shoes would arrive on July 29th 5-8 business days. As of Aug 1 the 8th day, the shoes have not arrived. Fed-x is now saying Monday the 3rd. That is past the date I am leaving for my event. I realize Clark's can not control Fed-x. However they guaranteed delivery! Fed-x will not redirect with out Clark's and they are not reachable on the weekend. There web site in very hard to use and this whole experience has been really annoying.
Helpful Report
Posted 4 years ago
MY PACKAGE GOT LOST DURING SHIPPING WHICH IS NOT CLARKS FAULT HOWEVER, I CANNOT GET A RESPONSE FROM CUSTOMER SERVICE AND FED EX WILL ONLY ALLOW THE SHIPPER TO FILE A CLAIM. AS MUCH AS I LOVE THESE SHOES, THERE IS NO WAY TO GET HELP FROM THE COMPANY. I WILL BE SUBMITTING A REQUEST TO MY CREDIT CARD COMPANY AS THERE IS NO OTHER ALTERNATIVE.
Helpful Report
Posted 4 years ago
I spoke with 3 different reps about a returned I did 2 months ago , I called several tome about my refund I haven received , I spoke with the manager he had such a bad attitude The manger joe was like that your problem that we didn’t get the returned after providing the tracking number, what the fuckkkkkk, customer service is the worst in the world, I will never order ever ever ever again
Helpful Report
Posted 4 years ago
Horrible customer service, the manager is a real asshole he is no help, my package was stolen and I was told I can’t get a replacement I am out of 315
Helpful Report
Posted 4 years ago
Bad customer service. They don't know what they are talking about. I just wanted to exchange the shoes that I bought online, for the same shoes with different color. When I called, the customer service person told me that, I could return the shoes in the store and buy again online with the same deal that I got. But. when I tried to buy again, I couldn't get the same deal. When I called again, customer service person (Steven) told me that, his colleague never had told me that I could get the same deal. (!!!???) He also mentioned that, his colleague didn't leave any notes of previous conversation I had with her. So, my concern is, how Mr. Steven knows what conversation I had with his colleague, without even having any notes? And how can he tell me that his colleague never had told me so? Does that mean that I am the one who is lying about it? If he would politely refuse to give me the deal, that would not at least heart my feelings, although, I am loosing my time and money because his colleague giving me wrong information but, I would just forget about it. Customer service should know the current deals and their time line and they should never try to blame the customers for their own fault. There are many companies who have great customer service and they are also knowledgable about timeline of their deals. I would just stick to the companies that provides good services.
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Posted 4 years ago
BEWARE. Sent a pair of shoes back. First time order. Took over two weeks for them to receive. Now, they are telling me (after two emails and three phone calls) that it will take 1-2 BILLING CYCLES to credit my Visa. I will never ever order anything from them again. This should be illegal.
Helpful Report
Posted 5 years ago
Have a pair of Clark Moccasin slippers. Don't waste your money buying them. The heels separated from the shoe and the rubber or better yet plastic is so brittle, it snaps off and breaks off like a potato chip.. JUNK< JUNK!. I put these on my poor quality bad manufacturer DO NOT BUY LIST.
Helpful Report
Posted 5 years ago
Online ordering abysmal Not showed up now seem to be lost! Contacted Clarkes 3 times and told would be sorted but nothing. Online tracker says will be delivered yesterday?!? Clarkes used to stand for something buto it seems no longer. Hugely disappointed
Helpful Report
Posted 5 years ago
Online ordering abysmal Not showed up now seem to be lost! Contacted Clarkes 3 times and told would be sorted but nothing. Online tracker says will be delivered yesterday?!? Clarkes used to stand for something buto it seems no longer. Hugely disappointed
Helpful Report
Posted 5 years ago
School shoes damaged in 3 months, bought for £42 Too expensive for the bad quality shows.
Helpful Report
Posted 5 years ago
Horrible customer service resolution. Ordered shoes before and all went well. Placed an order 2 days ago on line; glitch in computer ordering system. Declined my debit card twice and a credit card once. Tried to call them, no such luck till Monday. My accounts were charged but no orders were placed. This happened because there was nothing wrong with my cards, but with their website. Finally able to reach them a human 2 days late; No apologies, no offer of assistance, just a statement that their website was not working correctly and that my charges should be credited by the end of the day. Sadly, I am a senior living on fixed income and as of noon today over 600.00 dollars is unavailable to me due to their computer issues. Shoes may be good but their customer service leave much to be desired.
Helpful Report
Posted 5 years ago
After 6 times worn the finish is peeling off. I contacted customer service by email and they haven't replied.
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Posted 5 years ago
Clarks shoes are not breathable and make my feet smelly! Horrible experience because I bought two pairs and they are stinky, especially they are expensive! I will never buy this brand in the future.
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Posted 5 years ago
Poor finish! The Sales man at Dubai Festival city branch was extremely rude !!!
Helpful Report
Posted 5 years ago
I have the same story. 4 pair. But, nobody does anything. I have decided to NOT buy anymore Clarks from anywhere. Hopefully if we all decided to do that they would either do something or go out of business. I hate it because I do love the comfort when you do get a pair that last at least a season.
Helpful Report
Posted 5 years ago
Very poor quality kids shoes. These were bought in August and only been worn to school (so ~16 weeks) yet the insoles have worn through the insole in 3 places (feet have not grown). Store said there policy was 4 months wear and tear so only offered a 25% discount off a new pair. Clearly wouldn't want to spend clarks prices on another pair of shoes only expected to last 4 calendar months (potentially just one term - so beware, don't buy in advance of needing shoes).
Helpful Report
Posted 5 years ago
Purchased a pair of the scuff shoe in early November. Started falling apart and sent a complaint showing pics of what the shoe looks like and all they could give me was a coupon? Terrible business. Should have never happened.
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Posted 5 years ago
I will never buy another product from Clarks online I mailed back the shoes December 23 I called three times regarding my refund it is now January 20 and I still have not received my refund do not do business with them you’re safe for buying the product from the store
Helpful Report
Posted 5 years ago
Clarks Shoes is rated 2.5 based on 591 reviews