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Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
My Clark Sandler soles split. I was running away from a mugger in broad daylight on a solid level cement surface and. I blew my shoes. I'm a marathon runner and my shoes blew off my feet. Thank God I'm a trained athlete and I did not succumb to an injury when the shoes fell off .my feet because the soles fell apart, however the mugger caught up with me. Therefore I would not recommend these shoes for running, even if you are running for your life.my shoes were a size 7 and I'm 110 pounds so the shoes should have withstood the activity.
Helpful Report
Posted 6 years ago
Bought my grandson a pair of shoes for school September last year would never buy another pair again soles have holes in Velcro is coming apart and the insides are falling apart I phoned the shop and are not willing to do anything so basically my grandson now has to wear them like this until July
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Posted 6 years ago
The bottom of shoes sliced open after one year.
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Posted 6 years ago
Product falling apart after 8 weeks. Customer service not contactable by telephone. No response to emails sent. Very dissapointing from a what was once a very well respected band.
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Posted 6 years ago
Clarks are UNCOMFORTABLE, UNFASHIONABLE, and a SAFETY HAZARD! My younger sister (age 5 at the time) was given a pair of Clarks school shoes with the small toy inside the plim soul. When at school one time, she somehow started choking on the deadly shoe toy. Thankfully she survived but still, SAFETY HAZARD! My Clarks shoes were very uncomfortable and even gave me a blister. Overall they are very ugly and don't deserve to walk the earth any longer!!
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Posted 6 years ago
Lately my Clarks have been falling apart. Bought a new pair and only had them four months and a button/snap fell off...now its been six months and there are holes in the soles. This is the 3rd pair that have holes in the soles after not having owned them for very long. May have to stop buying these expensive shoes that dont last long. NOTE: They now appear to be made in China.
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Posted 6 years ago
I ordered Gilby Sally Grey Leather shoes just before 2 months. They are worn very few times & they have got a hole on the lower side of buckle. Which is very disappointing as Clarks shoes normally I use for years. These shoes are of very bad quality for such high price.. This happened on January 8th, 2019 I want to understand why Clarks Quality is reduced so much and now I think I cant rely on them & would never buy shoes from there again.
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Posted 6 years ago
There appears to be a continuing manufacturing problem with the soles of Clarks shoes. After just 6 months of buying school shoes for my teenage son which should have lasted the school year, the soles have failed and are letting water in. There is still plenty of growth room. The store would not do anything about it as it is outside the 3 month returns period. You cannot get Clarks soles replaced as Clark's stopped the contract with shoe repair businesses some time ago. I wonder why. I had a similar problem with my other son's school shoes, I thought it was a one off. I will be buying school shoes somewhere else from now on.
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Posted 6 years ago
I visited Clarks in Brighton and I was shocked with staff as they were rude, not helpful and nobody could actually tell me the proper size of shoe for my 1 year old. Then I visited Clarks in Guildford and they have a kids shoes downstairs with no a lift, so impossible for me to get there with a pram. I guess nobody care about mothers with a pram.
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Posted 6 years ago
I ordered some boots online from Clarks a week ago which were now due to be delivered. I have just received an email to say my order has been cancelled?! No reason given on email or apology. I rang them straight away & their first recorded message says if your order has been cancelled it is because of lack of stock! Item was clearly showing in stock when I ordered! It has taken them a week to tell me it is not - this is not acceptable & they are utterly incompetent. I won't be ordering from Clark's again because I can't trust them to fulfil my order.
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Posted 6 years ago
cracking shoes with loads of different styles and better fitting
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Posted 6 years ago
I ordered 4 pairs of shoes between Christmas and new year, received an email to say 3 pairs have been cancelled off the order, 4 th pair arrived... poor fit sent them back same day. Yesterday my card was charged for the whole order at £141.50 but they’ve not despatched 3 out of 4 pairs..... why are they charging for goods NOT DESPATCHED? tried to call at 8.30 on the dot and the call waiting time s 40 minutes! Emailed yesterday but no reply. I wouldn’t use or recommend Clark’s again. Very disappointed.
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Posted 6 years ago
Worse company to deal with. Waited 30 mins over phone only to know they have cancelled my order after 10 days and reason given was stupid. There quality has already gone down and now custoem service as well. AVOID Clarks.
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Posted 6 years ago
Email replies took 12 days. I bought a $50 gift card and they sent me a $35 gift card. I replied that I wanted to cancel because of the mistake, took 12 more days. Tried calling customer service 3 separate days, stayed on hold over 25 mins each time. Not only will I not be buying from Clarks again, but I will also do everything in my power to make sure no one I know personally will buy from them either.
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Posted 6 years ago
Delivery , or the lack of it Next day paid for and here we are 7 days later and no shoes - they haven’t even made it to delivery and I was out - haven’t even got that far - total disaster Hermes are a joke .
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Posted 6 years ago
If I could leave zero stars I would. The customer service is terrible and the communication via email is slow . I called to speak to an actual person to see if they could switch my shoes size from a 7 to a 7.5 before they shipped out and they said they could not do that and there was no way to call the warehouse which doesn't seem standard . I was on hold for over 10 minutes . I would not purchase again from this company simply because of the customer service... when I was finally able to reach someone by the name of Joe he was very rude and no one seemed genuinely interested in helping me. I spent over $100 on my clarks but very disapointed with my experience.
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Posted 6 years ago
I used to buy Clark's shoes often. I found a style I liked and bought 3 pairs, in different colors. I only buy leathers shoes and handbags, so I know they were sold as leather. THEY PEELED! Yes, they peeled. It was like there was some kind of membrane over a fabric. I've tried to call their customer service (while doing other things, on hold for 20, 30 + minutes) and tried to email them several times. THEY DO NOT DESERVE YOUR HARD-EARNED DOLLARS (OR POUNDS).
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Posted 6 years ago
I used to only buy Clark's until I found a pair I liked a lot so bought 3 pairs in different colors. They PEELED! It's like there must be some kind of membrane over fabric. They were supposed to be leather, but were not. I've emailed Clark's with NO response. I am presently on hold with their Customer Service (for past 13+ minutes; my phone tracks minutes). I know it's the holidays, but this company does not deserve our hard earned dollars. I'm trying to answer questions below, but you need to add options--that I've tried multiple methods to contact them, with no success. And they've NEVER responded. Again, this company does not deserve your hard earned dollars (or pounds).
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Posted 6 years ago
Clarks does not let you return items ordered online, even if canceled within the same hour because of their supposed super fast packaging and shipping speed. That's complete bullsh*t and a dirty way of doing business. People make mistakes online. I got 2-day shipping, but ended up receiving the shoes 7 days later. (Received them after I received the actual shoes I wanted which I had ordered 2 days after..) LET PEOPLE CANCEL THEIR ORDERS ONLINE, CLARKS IS SELFISH AND LAZY.
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Posted 6 years ago
A warning to all current & potential Clarks customers: their shoelaces are not covered under their warranty. You may be asking why that matters? Well, 3/5 pairs of shoes I've bought from this store have had their laces break/rip within the first month of use. This has never happened on any other shoe/brand I've owned - Nike, Timberland, Johnston & Murphy, etc... The worst part is: I've contacted both the store and corporate customer support about this, and both refuse to honor the warranty guaranteed on the back of their receipt: that you can return/exchange your product if not fully satisfied within 90 days of purchase. I was completely reasonable with Clarks saying all I expected was that they give me a store credit or refund me for the $5 I had to spend on laces elsewhere (as they didn't have any they could send me) . They refused. It's truly sad that a company would be so short sighted to throw away the hundreds of dollars of future business I would give them over the next few years over laces that probably cost them pennies to make. They don't stand behind their product, nor honor their warranty, so shop elsewhere and avoid this headache of a company.
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Posted 6 years ago
Clarks Shoes is rated 2.4 based on 606 reviews