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Clarks Shoes Reviews

2.5 Rating 591 Reviews
35 %
of reviewers recommend Clarks Shoes
2.5
Based on 591 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
cracking shoes with loads of different styles and better fitting
Helpful Report
Posted 6 years ago
I ordered 4 pairs of shoes between Christmas and new year, received an email to say 3 pairs have been cancelled off the order, 4 th pair arrived... poor fit sent them back same day. Yesterday my card was charged for the whole order at £141.50 but they’ve not despatched 3 out of 4 pairs..... why are they charging for goods NOT DESPATCHED? tried to call at 8.30 on the dot and the call waiting time s 40 minutes! Emailed yesterday but no reply. I wouldn’t use or recommend Clark’s again. Very disappointed.
Helpful Report
Posted 6 years ago
Worse company to deal with. Waited 30 mins over phone only to know they have cancelled my order after 10 days and reason given was stupid. There quality has already gone down and now custoem service as well. AVOID Clarks.
Helpful Report
Posted 6 years ago
Email replies took 12 days. I bought a $50 gift card and they sent me a $35 gift card. I replied that I wanted to cancel because of the mistake, took 12 more days. Tried calling customer service 3 separate days, stayed on hold over 25 mins each time. Not only will I not be buying from Clarks again, but I will also do everything in my power to make sure no one I know personally will buy from them either.
Helpful Report
Posted 6 years ago
Delivery , or the lack of it Next day paid for and here we are 7 days later and no shoes - they haven’t even made it to delivery and I was out - haven’t even got that far - total disaster Hermes are a joke .
Helpful Report
Posted 6 years ago
If I could leave zero stars I would. The customer service is terrible and the communication via email is slow . I called to speak to an actual person to see if they could switch my shoes size from a 7 to a 7.5 before they shipped out and they said they could not do that and there was no way to call the warehouse which doesn't seem standard . I was on hold for over 10 minutes . I would not purchase again from this company simply because of the customer service... when I was finally able to reach someone by the name of Joe he was very rude and no one seemed genuinely interested in helping me. I spent over $100 on my clarks but very disapointed with my experience.
Helpful Report
Posted 6 years ago
I used to buy Clark's shoes often. I found a style I liked and bought 3 pairs, in different colors. I only buy leathers shoes and handbags, so I know they were sold as leather. THEY PEELED! Yes, they peeled. It was like there was some kind of membrane over a fabric. I've tried to call their customer service (while doing other things, on hold for 20, 30 + minutes) and tried to email them several times. THEY DO NOT DESERVE YOUR HARD-EARNED DOLLARS (OR POUNDS).
Helpful Report
Posted 6 years ago
I used to only buy Clark's until I found a pair I liked a lot so bought 3 pairs in different colors. They PEELED! It's like there must be some kind of membrane over fabric. They were supposed to be leather, but were not. I've emailed Clark's with NO response. I am presently on hold with their Customer Service (for past 13+ minutes; my phone tracks minutes). I know it's the holidays, but this company does not deserve our hard earned dollars. I'm trying to answer questions below, but you need to add options--that I've tried multiple methods to contact them, with no success. And they've NEVER responded. Again, this company does not deserve your hard earned dollars (or pounds).
Helpful Report
Posted 6 years ago
Clarks does not let you return items ordered online, even if canceled within the same hour because of their supposed super fast packaging and shipping speed. That's complete bullsh*t and a dirty way of doing business. People make mistakes online. I got 2-day shipping, but ended up receiving the shoes 7 days later. (Received them after I received the actual shoes I wanted which I had ordered 2 days after..) LET PEOPLE CANCEL THEIR ORDERS ONLINE, CLARKS IS SELFISH AND LAZY.
Helpful Report
Posted 6 years ago
A warning to all current & potential Clarks customers: their shoelaces are not covered under their warranty. You may be asking why that matters? Well, 3/5 pairs of shoes I've bought from this store have had their laces break/rip within the first month of use. This has never happened on any other shoe/brand I've owned - Nike, Timberland, Johnston & Murphy, etc... The worst part is: I've contacted both the store and corporate customer support about this, and both refuse to honor the warranty guaranteed on the back of their receipt: that you can return/exchange your product if not fully satisfied within 90 days of purchase. I was completely reasonable with Clarks saying all I expected was that they give me a store credit or refund me for the $5 I had to spend on laces elsewhere (as they didn't have any they could send me) . They refused. It's truly sad that a company would be so short sighted to throw away the hundreds of dollars of future business I would give them over the next few years over laces that probably cost them pennies to make. They don't stand behind their product, nor honor their warranty, so shop elsewhere and avoid this headache of a company.
Helpful Report
Posted 6 years ago
Hey you guys should feel lucky to be able to even reach clarks customer service. I spent my last four days calling them at least twice a day and never got through. Do they even have any customer service??? I ordered a pair of shoes and never received them while UPS told me they were delivered. Now I can't even reach the damn Clarks!!!
Helpful Report
Posted 6 years ago
Bought a boys school shoe at £40. Very disappointed the sole came unstuck from the upper after 6 weeks. Quality is not as it used to be. Will not be returning as very unhelpful manager.
Helpful Report
Posted 6 years ago
I shop at Clark's for my children, have done for many years. I am usually very happy with the product but the last purchase I made was a pair of shoes for my 4 year old boy. The shoes lasted 2 weeks and were falling apart.
Helpful Report
Posted 6 years ago
I spent good $$$$ on Clark shoes. I wore a pair last night to my grandson's birthday party in a nice restaurant....I was humiliated when they laterally fell off my feet, the soles falling apart and the uppers peeling off the soles. I had to tape them together with first aid tape. When I called they said they were over 3 years and too bad. I have had shoes & boots that were cheaper & lasted years beyond 3...I only wore them a half dozen times.
Helpful Report
Posted 6 years ago
I bought a shoes from Dubai Mirdif city center and after using it 2 times , i found out both shoes glue has a problem and it needs to be replace or fix , unfortunately when i went to Clarks shop they told me to go and fix it ina minute shop . I felt sorry to spend my money on a brand that they dont even accepting responsibility about any damages .
Helpful Report
Posted 6 years ago
Online order I paid a huge amount for a pair of boots and I never received it. The delivery note says that it was delivered but I did not receive it. I understand that sometimes these things can happen. I am angry only because Customer Service refuses to help. They don't return phone calls or reply to emails. PLEASE RESPOND.
Helpful Report
Posted 6 years ago
Kids shoes are so overly priced and the shoes aren't that great!! Will never be back!!
Helpful Report
Posted 6 years ago
In th e summer, i bought what I thought were great Keesha Luca loafers ready for the Autumn. Wore them all day last Saturday (for the first time--the heels of both shoes now click as I walk. I can 'click' them with my fingers when examining them closely Took them back to the shop--they cannot replace them so got a credit note! OK, but I really wanted this style, size and of course Clarks- They cost £34.00 too, not cheap- have looked on line but can't get the same anywhere. I am REALLY disappointed-have bought Clarkes all my life--now 72 years!
Helpful Report
Posted 6 years ago
thanks Clarks. I ordered school shoes last Tuesday with delivery date 1/09. Still no shoes, still in processing, I have rang and no one can expedite these or offer next day shipping as I placed standard shipping on the order. Now your offereing free next day online!!
Helpful Report
Posted 6 years ago
Rubbish, never delivered my son school shoe some rubbish txt was send it be out for delivery, but the date it ment to arrive, I got another txt it delayed... Where is it
Helpful Report
Posted 6 years ago
Clarks Shoes is rated 2.5 based on 591 reviews