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Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
we went to the Clarks store and had to order a pair to be shipped to our home since they didn't have any in stock. Clarks shipped the order but did not specify that delivery must have a signature for deliver so the post office left it at the front door. The package was stolen and we never got the shoes. The post office won't take a claim since Clarks did not specify Signature for delivery when they shipped it. I called the store for a replacement and they said it's not their problem since delivery happened and they are not responsible for stolen items. So they refuse to replace an item when they didn't mark "delivery by signature" leaving their deliveries open to theft and no responsibility. Honestly, worst company I have ever dealt with. Will never purchase another pair of shoes from them with customer service like that.
Helpful Report
Posted 8 years ago
Clarks Shoes is rated 2.5 based on 601 reviews