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Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
I tried on a pair of suade boots in store, I needed a bigger size, paid £120 & the shop assistant arranged to have them delivered to my home address. The boots came promptly but the right boot had something in the toe area. I rang the shop & was told to return which I did. I also advised on the return document that if they put their hand in the right boot they would feel the stiff plastic? You couldn’t make this up, the boots were replaced. I received yesterday & they have returned the same pair of boots. So tomorrow I shall be returning the boots to the store & request a refund. What a waste of time & cost to Clark’s for delivery etc, Shame as I think they would have been comfortable boots, but I am not prepared to request again.
Helpful Report
Posted 3 years ago
I have been trying to contact Clarks via their website about a pair of shoes I purchased. Bought end of October 2021, they fell apart after the 5th day of wear, emailed them Dec 1,2021 and they told me to send pictures( i didn’t want a refund - only a replacement). I sent pictures and called. Emailed me and told me it was over the 60 day return policy. my first email was wirhin 30 days. Emailed 6 times and that is the only response. Terrible customer service All i wanted was the same pair- now i will tell all NOT to but from Clarks
Helpful Report
Posted 3 years ago
Good day I placed an order on Monday the 25th of October 2021. A month later I received an email with a tracking number, I've been tracking my parcel since November this morning I tried again it said my tracking number has expired they can't help me ORDER NUMBER is #44b638-20
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Posted 3 years ago
Clarks shoes has stopped their customer services. They disable the phone number and offers no response to their contact form. My problem is that I have returned an online order but have never received refund. The worst of all, they refuse to response after my many attempts to explain online with their contact form. They simply ignore you! Are you confident to buy anything from them? I am not.
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Posted 3 years ago
My husband bought me a pair of fur lined black clogs which are extremely warm and comfortable but after wearing them for only 4 months the fur in the heel worn through and the plastic/rubber underneath popped through. The shoes are now unwearable unless I buy some sort of insert. They were $50. He bought me 3 pair! I contacted customer service through their Facebook page and was asked to send pictures and receipt. I did all of that and was asked to upload to Messenger. (was told their email wasn't working). The original correspondence said they warrantied their products for 6 years on a case by case instance. After I sent all the required info, I was messaged back by a supervisor that they would not do anything to help since I bought them through Amazon. So apparently, they only care about making money and not about the customer. If I had bought them through their own online store or a physical Clark's store then I'd be getting a new pair for free. This is just ridiculous. I'm thinking about returning my brand new pair I got for Christmas. I'm afraid they are going to do the same thing.
Clarks Shoes 1 star review on 7th January 2022 Clarks Shoes 1 star review on 7th January 2022
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Posted 3 years ago
Ordered 22nd December and payment taken. Clarks Email confirms despatched and "on its way". Hermes confirm 24th on way to courier. Since then NOTHING. 2 emails to Clarks not answered. No way to telephone and Hermes website states contact retailer. Appalling customer service and still no shoes. Total abdication of customer service. Even the questions below are not applicable as they do not deal with this complete failure of customer care.
Helpful Report
Posted 3 years ago
Shoes ordered and premium paid for expedited FedEx delivery. Not only weren’t the shoes delivered on time, they weren’t delivered at all. Insult to injury, customer service is very difficult to get in touch with and are refusing a refund until we “wait around to see if they shoes eventually show up.” I’m sorry but even in the 1980’s this would have been considered unacceptable level of customer service.
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Posted 3 years ago
Eine negative Erfahrung! Nach 2 Wochen, um einen Artikel, den ich bestellt habe, zurückzugeben, hat niemand abgeholt, noch die Feedex, die ein Callcenter hat, das nicht existiert, oder Clarks, die nichts getan haben, um die Angelegenheit zu lösen! Ich habe bereits 2 Wochen verbracht und bis heute nichts! Ich kann beide Unternehmen nicht empfehlen!
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Posted 3 years ago
Don’t buy anymore because they are just of poor quality and are falling apart.
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Posted 3 years ago
Clarks absolutely awful customer services. Ordered and paid for boots. Promised delivery over a week ago. No-one answers the phone, emails don't get answered, chat function doesn't solve the issue. Extremely frustrating. These are a Xmas gift and I have no idea if they will arrive. BUT Clarks took the money for them! Appalling service :-(
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Posted 3 years ago
I purchased a pair of Clark’s desert boots at a DSW in Pasadena, Md. They become extremely slippery when walking on a smooth surface with even the slightest amount of moisture. As a senior citizen I can’t wear them for fear of breaking my hip and I sure can’t donate them. That’s $95.39 I threw away.
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Posted 3 years ago
I made the mistake of ordering Clark's shoes... So I'm begging them to send the shoes, to deliver the shoes, and now Purolator is holding the shoes. LOL, I get the impression Purolator wants to be paid. The response I received was rude and convinced me I'd never deal with this company again.
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Posted 3 years ago
Clark’s with the worst customer service, we have been two months trying to get money back from a gift card that was never active, they never respond emails the calls are in vain, no one gives you a solution, they literally steal your money the clients for them are nothing, they NEVER BUY IN CLARKS. #clarks #clarksusa #costumerservice
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Posted 3 years ago
My kids of bought me three pairs of Clark shoes and everyone of them are the worst shoes I’ve ever had on my feet they’re not comfortable they don’t tie up good they’re literally useless
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Posted 3 years ago
Terrible customer service. Placed an order went through, then received email that order canceled( no explanation). Phoned to find out why. Was told that they were not sending to Vancouver because of floods. She said to try again on Monday. Not available in my size when I reordered. Emailed customer service for info on stock two days later no response.
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Posted 4 years ago
Lack of customer service....there is currently no way to contact them by phone. The Chat with us Button referred to on their Contact us page is never visable. Emails take 7+ days to get an answer. No returns labels sent with shoes now....Clarks assume we all have printers to print a return label.
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Posted 4 years ago
The boots are badly designed , poorly made and overpriced .
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Posted 4 years ago
Been wearing "Nature" for about about 40 years, they used to be brilliant. If the soles wore out, you sent them back to the factory for a "rebuild". Then they stopped that service, and you had to dump the shoes when the sole was finished. The soles used to really last. The latest pair I bought a couple of years ago, and they are rubbish. the soles have holes and even the leather is cracking. I don't wear them continuously, but rotate them with 3 other pairs. Junk, at £90 a pair!
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Posted 4 years ago
I have recently ordered clark sandals through Ajio and I'm unhappy with the product quantity. It's straps pinches the little toe and feel uncomfortable after an hour of wearing. I thought Clark is one of the most comfortable footwear and I've used it for the first time and I'm highly disappointed. I don't recommend this particular product.
Clarks Shoes 1 star review on 18th October 2021
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Posted 4 years ago
Very poor customer service. Any product is only as good as their customer service. Good-by Clarks.
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Posted 4 years ago
Clarks Shoes is rated 2.4 based on 606 reviews