Login
Start Free Trial Are you a business? Click Here

Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Ordered 22nd December and payment taken. Clarks Email confirms despatched and "on its way". Hermes confirm 24th on way to courier. Since then NOTHING. 2 emails to Clarks not answered. No way to telephone and Hermes website states contact retailer. Appalling customer service and still no shoes. Total abdication of customer service. Even the questions below are not applicable as they do not deal with this complete failure of customer care.
Helpful Report
Posted 3 years ago
Shoes ordered and premium paid for expedited FedEx delivery. Not only weren’t the shoes delivered on time, they weren’t delivered at all. Insult to injury, customer service is very difficult to get in touch with and are refusing a refund until we “wait around to see if they shoes eventually show up.” I’m sorry but even in the 1980’s this would have been considered unacceptable level of customer service.
Helpful Report
Posted 3 years ago
Eine negative Erfahrung! Nach 2 Wochen, um einen Artikel, den ich bestellt habe, zurückzugeben, hat niemand abgeholt, noch die Feedex, die ein Callcenter hat, das nicht existiert, oder Clarks, die nichts getan haben, um die Angelegenheit zu lösen! Ich habe bereits 2 Wochen verbracht und bis heute nichts! Ich kann beide Unternehmen nicht empfehlen!
Helpful Report
Posted 3 years ago
Don’t buy anymore because they are just of poor quality and are falling apart.
Helpful Report
Posted 3 years ago
Clarks absolutely awful customer services. Ordered and paid for boots. Promised delivery over a week ago. No-one answers the phone, emails don't get answered, chat function doesn't solve the issue. Extremely frustrating. These are a Xmas gift and I have no idea if they will arrive. BUT Clarks took the money for them! Appalling service :-(
Helpful Report
Posted 3 years ago
I purchased a pair of Clark’s desert boots at a DSW in Pasadena, Md. They become extremely slippery when walking on a smooth surface with even the slightest amount of moisture. As a senior citizen I can’t wear them for fear of breaking my hip and I sure can’t donate them. That’s $95.39 I threw away.
Helpful Report
Posted 3 years ago
I made the mistake of ordering Clark's shoes... So I'm begging them to send the shoes, to deliver the shoes, and now Purolator is holding the shoes. LOL, I get the impression Purolator wants to be paid. The response I received was rude and convinced me I'd never deal with this company again.
Helpful Report
Posted 3 years ago
Clark’s with the worst customer service, we have been two months trying to get money back from a gift card that was never active, they never respond emails the calls are in vain, no one gives you a solution, they literally steal your money the clients for them are nothing, they NEVER BUY IN CLARKS. #clarks #clarksusa #costumerservice
Helpful Report
Posted 3 years ago
My kids of bought me three pairs of Clark shoes and everyone of them are the worst shoes I’ve ever had on my feet they’re not comfortable they don’t tie up good they’re literally useless
Helpful Report
Posted 3 years ago
Terrible customer service. Placed an order went through, then received email that order canceled( no explanation). Phoned to find out why. Was told that they were not sending to Vancouver because of floods. She said to try again on Monday. Not available in my size when I reordered. Emailed customer service for info on stock two days later no response.
Helpful Report
Posted 3 years ago
Lack of customer service....there is currently no way to contact them by phone. The Chat with us Button referred to on their Contact us page is never visable. Emails take 7+ days to get an answer. No returns labels sent with shoes now....Clarks assume we all have printers to print a return label.
Helpful Report
Posted 3 years ago
The boots are badly designed , poorly made and overpriced .
Helpful Report
Posted 3 years ago
Been wearing "Nature" for about about 40 years, they used to be brilliant. If the soles wore out, you sent them back to the factory for a "rebuild". Then they stopped that service, and you had to dump the shoes when the sole was finished. The soles used to really last. The latest pair I bought a couple of years ago, and they are rubbish. the soles have holes and even the leather is cracking. I don't wear them continuously, but rotate them with 3 other pairs. Junk, at £90 a pair!
Helpful Report
Posted 3 years ago
I have recently ordered clark sandals through Ajio and I'm unhappy with the product quantity. It's straps pinches the little toe and feel uncomfortable after an hour of wearing. I thought Clark is one of the most comfortable footwear and I've used it for the first time and I'm highly disappointed. I don't recommend this particular product.
Clarks Shoes 1 star review on 18th October 2021
Helpful Report
Posted 3 years ago
Very poor customer service. Any product is only as good as their customer service. Good-by Clarks.
Helpful Report
Posted 3 years ago
Bought my 10 year old son school shoes last April . Last week after only 4 months and 3 weeks wear I noticed Both shoes had split where the lining meets the shoe . There is scarcely any wear on the sole or toes and it is clearly a manufacturing fault . Had his feet measured and he is the same size . Have bought school shoes for years from Clark’s but they insist it is normal wear . I used a different company today
Helpful Report
Posted 3 years ago
My 2-year olds shoes became extremely damaged at the toe after just two days! I emailed Clarks and sent photos but their customer service was appalling. I’ve never had that happen with any of the Start-rite shoes my toddler has worn in the past. Very disappointing and I’ll never purchase from Clarks again due to their customer service.
Helpful Report
Posted 3 years ago
Every pair of Clark’s slip ons fell apart at the seam. They just peeled them right off. Never had a shoe do that and they weren’t cheap either
Helpful Report
Posted 3 years ago
Appalling . Impossible to return items by hermes.request a return label talk to them on their chat system always closed even in stated opening hours. Had to travel 20 miles to use a printer in the end. No complaints phone no. Disgrace.
Helpful Report
Posted 3 years ago
I've been a Clarks customer for years. These were a really really good quality shoe in the past. In the last three years, I'm thinking I have bought about five pair of clogs/mules. The quality has suffered terribly which is why I have bought so many in three years. My shoes have fallen apart at the sole/heel. The material has either come untucked from the sole at the heel or the latest pair of Sillian have collapsed at the back heel. I am currently searching for another shoe. Don't waste your money on Clarks.
Helpful Report
Posted 3 years ago
Clarks Shoes is rated 2.5 based on 601 reviews