DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.90

1.9 Rating 312 Reviews

21 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.9

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

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“A very bad experience. I bought two bicycles and of their own free will they canceled one, without giving me options. I contact customer service ... and I had a horrible bad experience, I do not recommend buying from this online store.”

Helpful Report

Posted 2 years ago

“Ordered a bike that was on a good sale, for $299. Received a confirmation email with the expected shipped arrival date to the house, paid the extra shipping costs, tax, etc. Half a day later an email arrives saying we're sorry, the order has been cancelled, and there is no explanation. When I call customer service, they say they ran out of stock, but now they do have it back in stock, but the price has gone up to $399, and "am I still interested". I asked for them to give it to me for the original price, and they said that because of the type of sale that it was, they couldn't do it. I asked to put in a complaint, or speak to a supervisor, and was almost immediately told that the supervisor said no to my request, and that was it.”

Helpful Report

Posted 2 years ago

“Made a major purchase at the Spring Hill Fl store, the salesman Tyler was outstanding with his help, Savanah was awesome with her help trying to get the bank to help with my purchase. Managers Mark and Daniel went out of their way to help with a FedEx problem. Great store and staff, I highly recommend this store to anybody needing sporting goods. Keep up the good work.”

Helpful Report

Posted 2 years ago

“Sold me AF1's that were 100% FAKE! I will never shop here again.”

Helpful Report

Posted 2 years ago

“The company is nothing but a scam. They send promotions and will not honor them.”

Helpful Report

Posted 2 years ago

“I will NEVER step foot in a Dicks, poorly trained assembly in bike department. Manager was no help at all. Dicks does not stand behind the bikes they sell. Online discounts are confusing. No need to shop at Dicks as you can get equal or slight better from a big box store. I was in Smith Haven LI store, and came into contact with the manager, casher, and they are Dicks employees. I pick up a bike that the seat was never attached properly. I went back and met with the child, kid, maybe 16 years old who put the bike together. Called customer service, did nothing, offered maybe, possibly, a discount on next purchase, never going back to a Dicks!”

Helpful Report

Posted 2 years ago

“Brenda and Any in Dublin ca store were very helpful.”

Helpful Report

Posted 2 years ago

“Me and my daughter stood in the shoe department for over 30 minutes trying to get help while the manager stood there and talked to other employees looking at us. We left and went to finish line and bought two pair of Air forces at a higher price because dicks was unprofessional”

Helpful Report

Posted 2 years ago

“Can now understand why Dick's apparently is going out of business. Up front we tried to return an Xmas gift without a receipt. It was a GIFT! Online the item was marked down from $99 to $69. When we went to the right store NOT Dick's Warehouse we were told the items credit value was $15!! Heck of a way to make a profit but more importantly lose a customer. Goodbye Dick's!”

Helpful Report

Posted 2 years ago

“My husband placed an online order for a Christian Ronaldo jersey. He received an email stating that it was going shipped. Then they canceled the order saying it was out of stock. Horrible don't order online from. Never know if your order will just be canceled right before Christmas. That was one of his big Christmas gifts too.”

Helpful Report

Posted 3 years ago

“Dicks sporting good lost my entire family’s business when stopped selling guns, ammo, and in our local stores cannot find any hunting clothing either…. Their liberal ideas are affecting business practice which is not good for their business….Our local store does so little business they have grass growing in their parking lot…I can’t say I care whether they close the doors or not, because we have an Academy sports < than a mile away that is awesome and gets all of our business….Haven’t missed DICKS for a moment…..”

Helpful Report

Posted 3 years ago

“this is supposed to be a sporting goods store its is not it is nothing more than a clothes store Cabelas here i come”

Helpful Report

Posted 3 years ago

“Went PC, Quit selling guns, got rid of all ammo and lost this former customer's business. Haven't shopped there since. Dunham's, Cabela's and Sportsman's Warehouse blow Dicks out of the water!”

Helpful Report

Posted 3 years ago

“Dicks used to offer traditional American sporting goods for hunters and sportsmen, now they are just a far left, virtue signaling tramp. Keep selling your Nikes made in Chinese sweatshops. Some of us know what you really are, sad.”

Helpful Report

Posted 3 years ago

“I ordered over 50 pair of shoes and still have not received 24 pair. I call, no one returns call. When I finally get someone on the phone they refuse to let me talk to their supervisor and have the never to tell me to take it up with my credit card company. WHAT? I JUST WANT WHAT I PAID FOR. BS THAT IS CREDIT CARD FRAUD. YEAH. NO THANK. YOU. I HAVE FOUGHT CANCER ALL YEAR AND CAN NOT AFFORD THIS LOSS.”

Helpful Report

Posted 3 years ago

“Do not purchase the "no sweat personal protection plan" from Dick's. It's run by a third party Asurion and the plan appears to be bogus. We submitted a claim and get the run around from Dick's and no response from Asurion. Buyer beware”

Helpful Report

Posted 3 years ago

“What kind of sporting goods store doesn’t sell ammo? If you own a sporting goods store and you support gun control maybe you should consider a different line of work. Some of us are lifelong hunters and exercise gun safety seriously, not all of us use surf boards and spandex. For sure maybe you should adjust the name to “ Dicks SOME sporting goods”

Helpful Report

Posted 3 years ago

“Received a pair of Air Max I ordered in the mail and the security tag was still on them! Worst customer service.”

DICK'S Sporting Goods 1 star review on 27th October 2022

Helpful Report

Posted 3 years ago

“I came into Hickory NC store and Taylor Specht came to my rescue. I was looking for a baseball glove for my grandson. I had limited time and she was extremely helpful.”

Helpful Report

Posted 3 years ago

“0 stars. Tried to sell me a shoes that they didn’t have in stock. Even though I have photo proof against that claim. (See below.) when I called in 4 biz days later, they told me to expect shipping on 10/14… no email, no call, nothing. First and last time.”

DICK'S Sporting Goods 1 star review on 19th September 2022

Helpful Report

Posted 3 years ago

DICK'S Sporting Goods is rated 1.9 based on 312 reviews