Direct Line Reviews

Name: Direct Line
Rating: 1.54

1.5 Rating 268 Reviews

13 %

of reviewers recommend Direct Line

Company Reviews

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Metrics

1.5

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Direct Line 1 star review on 17th December 2024

David Onyett

Direct Line 1 star review on 19th October 2022

Mike

Direct Line 1 star review on 13th February 2021

Anonymous

Anonymous // 01/01/2019

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“Very happy with with quote and staff were very helpful great company”

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Posted 7 years ago

“Direct Line and Nationwide Assist Just so Car clinic are refusing to repair damage from an accident stating that it happened before the accident when you go an internet search this has happened before to other people stay well clear. Just so car clinic also did a bad job before on a previous car but did actually rectify it do a degree should have learnt the first time but Direct Line said that there would be a delay in sending out their engineer so it was quicker to use their repair garage. Thieves both companies!!”

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Posted 7 years ago

“They were a disgrace when I tried to renew my recently deceased mum's home. They had also been overcharging her with an astonishing fee for her insurance. I shall be complaining about them to the ombudsman.”

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Posted 7 years ago

“The price was reasonable for the cover i required. Easy to set up the policy. Staff very helpful and obliging too.”

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Posted 8 years ago

“Insurance is well produced and understandable and service is excellent”

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Posted 8 years ago

“Website easy to use and staff answered questions quickly.”

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Posted 8 years ago

“Great quote for my home insurance, but also included travel insurance”

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Posted 8 years ago

“Customer service is excellent with happy friendly helpful staff and they have kept my policy low for my last 2 renewals.”

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Posted 8 years ago

Direct Line is rated 1.5 based on 268 reviews