Direct Line Reviews

"Totally agree with all of the negative comments. Absolutely awful people. Having been with this company for almost 20 years - had the most dreadful experience after the storm this year. Would not cover our damage. See photos below. Still affecting us emotionally and obviously financially. I do wish we had actually taken it much further at the time. A lesson learned."

"Totally agree with all of the negative comments. Absolutely awful people. Having been with this company for almost 20 years - had the most dreadful experience after the storm this year. Would not cover our damage. See photos below. Still affecting us emotionally and obviously financially. I do wish we had actually taken it much further at the time. A lesson learned."

"Totally agree with all of the negative comments. Absolutely awful people. Having been with this company for almost 20 years - had the most dreadful experience after the storm this year. Would not cover our damage. See photos below. Still affecting us emotionally and obviously financially. I do wish we had actually taken it much further at the time. A lesson learned."

"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."

"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."

"Hostile and unhelpful. After suffering smoke damage from a neighbouring house fire I spent over 30 minutes trying to ask a question. I was aggressively interrogated before being told that I needed to pay \u00a3250 excess. I wasn\u2019t even trying to make a claim! I only wanted advice. They\u2019ve been taking our money for years and when we needed help they abandoned us. We nearly burned to death. A grabbing, ghastly company. Avoid."

"I called to cancel renewal, this was obviously not acted on. I then received letters telling me that I owed money. I then went on site to talk to \u201cvirtual \u201c agent who is clearly programmed. It just advised I call CS which \ud83e\udd14 I had done!! Hopeless"