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Electric Tobacconist USA Reviews

4.8 Rating 35,068 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,068 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices and stock are fantastic. Shipping was generally great and fast until they switched shipping companies. I understand it was necessary because of lame laws, but this new shipping service leaves a lot to be desired. On my end tracking info does not work on their site at all. So, I have no idea where my most recent orders are (they have not arrived yet). I guess I'm just hoping everything works out and I get everything I ordered at some point.”

Posted 2 years ago

Ryan, we are thankful for your knowledge of the current state of the industry and how this affects potential shipping times along with the struggles of tracking information. Looking into your account with us, I see that all of the orders placed with us have available tracking information for you to view at your leisure. I have made contact with you via email to relay these links to you so that you are able to keep an eye on your purchases. I have also detailed the options present in the event that you do not have these in your possession in a timely manner.

Posted 2 years ago

“"Quick delivery" I see repeated over and over in these copy/paste generated reviews to help boost their rating. I ordered on Black Friday and my delivery has been pushed back by 3 days 3 separate occasions. What should have been less than a week has turned into just shy of 2 weeks. Not purchasing from this vendor anymore, to the point of reconsidering ordering from online vendors in general for these products.”

Posted 2 years ago

We can confirm that all reviews left on our pages are direct from the consumer and have no internal action taken upon them. I apologize that your order has yet to reach you and I can assure you that we commit to either getting you your products or a refund on your purchase. Please know that we are working adamantly with our current partners to rectify these delays in shipping as quickly as possible compounded by looking into expanding our service potentials and accessible areas. We do not foresee this being the new norm and as the industry adapts to the recent changes we expect to return to a decreased delivery window. That all being said, I have followed up with you concerning this situation via email so that we can stay in contact and ensure that this is resolved for you.

Posted 2 years ago

“It takes me atleast half an hour to order. The site is slow, it never gets my order right numerous times. I can't just re-order like it states because it charges me for double or triple the amount! I end up having to close the app and start all over again at least 6+ times. I get so frustrated!! If the price weren't so good I would order someplace else. And it's not my tablet as I never have issues with any other site or app.”

Posted 2 years ago

I am very sorry that you were experiencing difficulties in placing an order. This does not look like it's a widespread issue, so I have followed up with you about this occurrence via email.

Posted 2 years ago

“I’ve been a customer with ET for years now, my orders used to stay around $40 but now I’m spending nearly $80 for pods because of $20 shipping: I understand laws and regulations but I feel like I er should start some sort of loyalty program or offer discount codes more often. I just can’t justify spending that much money anymore and then the added stress of having to be home when the package is delivered for a signature. I work at night and sleep during the day, it’s incredibly inconvenient, I know et knows their customers are upset by this but I see them doing nothing to make it worth it on the customers part.”

Posted 2 years ago

Unfortunately, on October 21st, USPS banned the shipment of nicotine products. In order to continue to best serve our consumer base, we've incorporated two independent carriers (Standard Regional Carrier (SRC)). These new options have higher shipping prices; however, we are working with them in hopes to reduce these in the future. We ask that you please sign up for our newsletter so that you are kept up to date on the happenings within the industry, and so that you receive our promotional emails that contain discount codes and sale offers. We are very thankful to have the opportunity to continue serving our customers since we have been in compliance with state and federal regulations since our genesis. We appreciate your continued patience and understanding throughout this situation as we overcome difficulties presented by drastic changes within the industry.

Posted 2 years ago

“ORDER 10 OR 15 AT A TIME. ALWAYS HAVE 2 OR 3 FILTERS THAT DO NOT WORK. EXPENSIVE!!!”

Posted 2 years ago

Hi Madgey, thank you very much for contacting the Electric Tobacconist. I am very sorry to hear that you were experiencing difficulties with your order and I have reached out to you via email to get this rectified as soon as possible. Please always feel free to reach out to us using our Help Desk feature on our website or at hello@electrictobacconist.com.

Posted 2 years ago

“I ordered from this company not only because they carry the product I use, but I read reviews and they all said how the shipping was fast and on time. Well its been 10 days and according to the tracking my package has not moved in four days and the “estimated” delivery date has been moved 4 days later than the second one that was pushed from the 13th to the 19th. Now the 23rd. If I would have known I would have never ordered from them in the first place. This was my first and my last order (whenever it gets to me) besides that I been checking the tracking. I never received notice from them about any delay. I have never waited 2 weeks when ordering from any other company (with free shipping) I guess you live & learn. Still waiting on my $75 order?”

Posted 2 years ago

I would be more than happy to assist in this situation. I have reached out to your email in regards to your purchase so that I can help in locating your parcel. Please respond to this at your earliest convenience so that we are able to get this situation resolved for you in the most efficient and effective manner possible.

Posted 2 years ago

“Placed my very first order with this site on July 2. It still hasn't arrived. I waited the 21 days (which is more than excessive) before contacting. Emailed Customer Service, since that is the only option, and was asked for more patience. I was patient enough to wait 21 days before contacting, as requested by the website. Customer Service responded within 24 hours, which is great, and although pleasant, I got absolutley no clear answer as to where my package is or when it will arrive. I was told to wait 5 more days and contact them again. I understand that there have been changes in laws, but it would have been nice to be told about the possible delays before I checked out. Or how about not taking new orders until you have worked things out with your new carrier? I live in a rural area and don't have access to the products I ordered, which is why I ordered online in the first place. I was not offered any discount, return, refund, or even a firm delivery date. The tracking says the package is at a processing facility in my town. We don't have a processing facility here, so I feel I am getting the runaround. The only carriers we have are FedEx, UPS, and USPS, which are apparently not working with this site. Again, it would have been nice to be given some kind of choice instead of just being told to wait longer. How about a refund, and if you can locate your package, you can recall it? I worked in Customer Service for many years and must say I have an awful first impression, which I am sad to say. I was very excited to have found a great site with reasonable prices, only to be waiting, waiting, waiting. I understand we are all being challenged right now, and am hoping for some kind of positive resolution. I would appreciate an honest answer as to whether I will ever receive my order, because if not, I will order from somewhere else before I completely run out of the products I ordered. The fact that this is on MY dime is upsetting to me. I feel like I've been duped out of my hard earned money.”

Posted 2 years ago

Thank you for reaching out to us. During the checkout process, you will see an estimated delivery time for your package; however, in our terms and conditions, on the USPS vape mail ban page, as well as our shipping information page (all can be accessed at the links at the bottom of this response), you will see that we are currently waiting 30 days for orders that are delayed. This is due to losing USPS largely as a provider and getting our new partner acclimated to our bandwidth as well as the new signature requirement mandates in effect from the PACT Act legislation. This information is available and present on our website for our customers' knowledge prior to placing an order. Additionally, X Delivery does not go through the post office and is an independent operator, as such, they have processing facilities throughout the United States that are owned by their company which is why you are seeing your package currently at that location. FedEx, UPS, (and soon USPS) have banned the shipment of nicotine products using their services which is why we have transitioned to our current carrier. USPS Priority Express is available for all customers at this time along with the standard delivery shipping so that there is the option of personal preference during the checkout process. In our response to your inquiry, it was detailed that if you did not see your package in your possession by Friday, July 30th, that we would be more than happy to take action on your purchase (by either a refund or reshipment via USPS Priority while we can). I can assure you that your products will reach you and that we are doing everything in our power to resolve the shipping delays that we are currently facing - we appreciate your continued patience as we overcome unforeseen difficulties presented by the PACT Act. I have followed up on our email thread to rectify this situation at your earliest convenience. I want to extend our sincere apologies for the circumstances that have presented themselves in regard to your purchase. I see that you are a new customer with us; please know that our shipping standards prior to the PACT Act were exemplary and we are striving to return to these delivery times and tracking capabilities. With the new regulations in place, our industry is facing hardship, but we are committed to serving our clientele to the best of our ability for the foreseeable future which is why we are in constant communication with our new shipping partner and in absolute compliance with all state and federal mandates. You can find the aforementioned links referenced below: https://www.electrictobacconist.com/shipping-i167 https://www.electrictobacconist.com/usps-vape-mail-ban-i285 https://www.electrictobacconist.com/terms-conditions-i7

Posted 2 years ago

“Shipping has been pretty BAD…there is no reason that it should get worse… come on you guys, get it back to where it was or I’m jumping ship!”

Posted 2 years ago

Sam, We appreciate you leaving us a review, we greatly appreciate our customer's feedback. The industry has been forced, by the PACT Act, to no longer use USPS, and FedEx and UPS have made policy decisions to no longer ship vaping products. As a result, if you are in a ZIP code that is covered by the new carrier we are using them to ship to you. In the very near term, this will be the only available option across every online vape retailer. We would never reduce the quality of our service, this was forced by legal changes signed by President Trump. We suggest that you allow a little more time for delivery, plan for the required signature on delivery and buy in bulk to take advantage of our bulk discounts. Electric Tobacconist still processes your order into the shipping network on the same day if you order before 2pm MST (Monday to Friday) and we strive to offer the very best customer service. If we can ever be of assistance, please don't hesitate to contact us. Thank you again for being a customer, we appreciate it. Ellen Electric Tobacconist, Customer Care

Posted 2 years ago

“Don't know how you can say arrives within 5 days! First time took 3 weeks. Then delivery driver wanted to take a PICTURE of my DL!! I told him no way! He said he couldn't leave product after seeing i was 65! I let him take a picture of my picture and nothing else. VERY UNPROFESSIONAL DELIVERY DRIVERS. Also when ordering through Fin I got product in 3/4 days. Sometimes cartridges only last about 10-15 puffs with this new company UGH”

Posted 2 years ago

Hi Gerda, Sorry you had this experience. Since the change of law under the PACT Act, we are restricted on which delivery services we can use, and the rules around ID upon delivery have become a whole lot stricter. We hope you understand and will consider using us again - we didn't make these changes just to be difficult, and it's taking a lot of getting used to for both our customers and us as a business. Thanks Louis ET Team

Posted 2 years ago

“Prices aren't as good as they used to be, most of what I usually order has been out of stock for weeks. Then I'm seeing reviews of shipments being received within days but mine has been out criss-crossing the continental US since 5/25 (it's been in Colorado TWICE, 4-5 days apart) and then went from Tampa to Tallahassee in the same day - I live in Tampa?!?. A total of 8 states, originating in Ohio and heading out west, back to the south east, and finally to Florida but still have to wait another day. Plus I spent $150, figured that shipping wouldn't be this horrible (if you're going to offer free shipping customers shouldn't have to wait almost 2 weeks for an order).”

Posted 2 years ago

Hi John, This is completely valid feedback. Our new shipping supplier is getting used to carrying large volumes of vape products since the Pact Act forced a huge change in carriers allowed in the industry (you can read more here: https://www.electrictobacconist.com/shipping-i167) If you reach out to the team, they can advise on when you are eligible for a refund or reship. Please contact them here: www.electrictobacconist.support Thanks Louis ET Team

Posted 2 years ago

Hi John, To follow up on this, I see your order was delivered on the 5th June, so 11 days after your order. We're sorry the tracking experience was like this, and we are doing our best to improve shipping speeds, but this was within the 10-15 days currently being estimated for shipping. Thanks Louis ET Team

Posted 2 years ago

“Used to love this site. It seems like they have changed their chipping provider or something. It WILL take 2 weeks or longer for any order. I suggest either having an unrealistic foresight on when you need juice, or find a different provider (I will be shopping local going forward).”

Posted 2 years ago

Hi Jace, There have been all sorts of changes in the industry that you may have missed and may have affected your experience. For more info see here: https://www.electrictobacconist.com/shipping-i167 Thanks Louis ET Team

Posted 2 years ago

“The new shipping service is horrible. Long transit times, inaccurate tracking, no delivery notifications, drivers can't even be bothered to ring a damn doorbell. ET might have been forced to change to meet new regulations, but damn they picked the worst possible provider.”

Posted 2 years ago

Hi Kurt, Thanks for your feedback. Sadly, options were limited to us when USPS, UPS and Fedex left the market. Our new shipping partner is making several improvements to their service and we hope you will give us another chance to serve you better. Kind regards, Louis ET Team

Posted 2 years ago

“Have been ordering from this company for years with very few problems. The times I've had to contact customer support, they were helpful and resolved the issues. Now, I know that there are new rules for shipping vape products, but the company they are going with now (onelivex) is beyond bad! Have been following the tracking...and it is insane! So far, my package has gone from Colorado to Utah, to Montana, to Minnesota. I live in Wisconsin. It finally showed up in my home town, but is stuck there. I've tried emailing them, messaging them on FB, but no response. There is no way to contact them via phone. My order is probably only five minutes or so away from me, but the tracking says it's going to be another three days to get to my home. I hope ET will find a more reliable shipper soon. Unless that happens, I'll just be shopping at the gas station. Costs more, but far less hassle!”

Posted 2 years ago

Hi Liz, We're so sorry about this. I see you have an open ticket and the option of a refund (or reship) is there on the 27th May if the order still hasn't shown up. We're hoping the matter will resolve itself by then, but if not, we will take action and make this right. Thanks for your feedback, Louis ET Team

Posted 2 years ago

“Since taking over from FIN, the price has increased and the delivery has slowed down tremendously!”

Posted 2 years ago

Hi, Sorry you feel this way. FIN stopped selling on their own site because shipping costs went up 5 fold due to the PACT Act. Sorry if you weren't aware of this and the reason why shipping is not as fast as it once was with USPS. Thanks for your feedback, Louis ET Team

Posted 2 years ago

“I will not give a review until I receive my package. I ordered on April 8th and still have not received. You say you have resent package and it will be here Monday May 3rd. We will see.”

Posted 2 years ago

Hi, Since this an anonymous review I can't advise on tacking etc, but you can reach out to us on the same help desk you spoke to about the re-ship (if any problems) Thanks Louis ET Team

Posted 2 years ago

“I’ve been ordering from ET for about a year now and was fairly pleased, until now. I placed an order 4/19 and it took 2 days to get the status of the order. Showed shipped on 4/21 and expected delivery date of 4/27. According to the current status it’s been sitting in CO for 3 days now. I was given no option for shipping method either. Just said ET preferred shipping. No idea what that is and it doesn’t even say. To me, 7 days to receive an order is just plain unacceptable and unless ET does better, this will be my last order!! No contact info listed on website for customer service either! I’ll go elsewhere!”

Posted 3 years ago

Hi Your order was dispatched on the 20th April and is now at your local distribution center. It should be with you shortly, but if you would like an update, please reach out to our team on hello@electrictobacconist.com - I have checked and i do not see a support ticket raised from you under this email address. Regarding ET Preferred shipper - sadly USPS, Fedex and UPS no longer carry vape products. You can read more about this here: https://www.electrictobacconist.com/shipping-i167 Thanks Louis ET Team

Posted 2 years ago

“Now that stupid USPS will not deliver vape products you cannot track your order so that you can be where you're supposed to be to sign for it. Too bad this has ruined a great company. I will be finding a new vape shop.”

Posted 3 years ago

Hi, We feel your pain. The shipping and tracking will improve. Sadly no online vape store can use USPS, Fedex or UPS any more so we are going through a frustrating phase that is clearly impacting customers (something we are taking very seriously). Thank you for your feedback Louis ET Team

Posted 2 years ago

“After months of ordering Njoy pods directly from the mfg. I was forced to buy from your site as Njoy listed you since they stopped selling online. The pods from your firm look to be of far lower quality and dont last as long.”

Posted 3 years ago

“Also the products are very good, I doubt if I will be ordering from this company again. Charging $12.99 for shipping is unacceptable.”

Posted 3 years ago

“Not super thrilled that all I have to go on regarding explanation of taste is “oasis” “mist” “flow.” Now, when I ordered them from the site the flavors were clearly displayed with the combos of fruits per item, but I wasn’t aware that I needed to make note of it somewhere. I bought them as gifts as well and I’m terribly embarrassed to have to tell them them that each one is a different combo of fruits but no clue which ones are which- hope you like them! Oh and for the record oasis clearly is the best tasting one followed by mist- flow is kinda bad and I swear 5 mg of nicotine isn’t true either cause I have other juices I’ve needed to alternate with in order to maintain and I was down from a pack of smokes (sometimes 2) to only 3 packs per week and since I’ve used these I’m smoking about a pack a day again.”

Posted 3 years ago

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Electric Tobacconist USA is rated 4.8 based on 35,068 reviews