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Electric Tobacconist USA Reviews

4.8 Rating 35,069 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,069 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my product yet so I can't accurately review that aspect of ordering. However, I ordered because of a 3 for $37 deal and ended up paying a over$68 due to taxes and shipping, basic shipping at that! So misleading!!!”

Posted 3 years ago

“The reason I gave you a poor rating is due to the fact three of the packets I ordered had pods with black liquid instead of the amber liquid I actually won't use these as being a long time purchaser of Blu Gold Leaf pods, I've never had any issues. I would like to request a refund or replacement on all three of these packets.”

Posted 3 years ago

“Products are ok. Shipping is normally fast but their customer service is definitely lacking and outdated. The "create a ticket" for when there's an issue is seriously dumb. Been over 2 weeks since I placed an order and package seems to be lost in transit and ET is no help in refunding or replacing lost package.”

Posted 3 years ago

“Usually you guys are above average! What is wrong? I don't know how 111103 has been resolved since I only received an email that said my tickets had been resolved without any reply. FEDEX tracking still says my Feb 18th 2-day delivery order is still stuck in Orlando (3/5 4:30PM PST). If the package is not lost and tracking is not operating or something, I'd like some status report. Thank you.”

Posted 3 years ago

Thank you for contacting the Electric Tobacconist. We do not use FedEx as a shipping partner, so we're not too sure how you received this tracking information. We ask that you please reach out to us via email or our Help Desk portal regarding your order!

Posted 3 years ago

“I haven't received my order since ordering it on February 13th. I ordered something 4 days later and received that in a few days. I try to get the help desk and that's useless. Wheres my stuff!! Never had this problem before.”

Posted 3 years ago

We can confirm that this order has been reshipped and will be leaving us this afternoon. We apologize for the delays our couriers had been experiencing - these have since passed so there should be no further hindrances!

Posted 3 years ago

“A few months ago I started using this site. The price for the vuse solo cartridges I wanted was better than what I was finding elsewhere. Now I see that they have gone up to $12.99! I can get these for $11.99 in a lot of places. I thought this company was in business to save us(buyers) some cash. I guess not. Not using this outlet anymore.”

Posted 3 years ago

We are very sorry for the trouble caused by our Vuse price increase. We spent quite a while reviewing our Vuse prices to ensure we can continue to offer savings with our multibuy sales and free shipping options. We determined that the current price was optimal for us to continue offering these services, however, we are constantly reviewing our pricing to ensure it is fair so we truly appreciate your feedback.

Posted 3 years ago

“Still haven’t received my order and it’s been like 3-4weeks idk if I’ll ever order again from this site to be honest, I can’t wait a month to get my juice if not longer cause I still haven’t received it and tracking it does nothing cause there’s no info”

Posted 3 years ago

We are very sorry to hear you have not yet received your order! We have reached out to the email address associated with your account so we can arrange a replacement package for you. Thank you for reaching out to us!

Posted 3 years ago

“Yall take forever to ship.”

Posted 3 years ago

We're sorry to hear you've had trouble receiving your order! We ship all of our orders out same-day, however, USPS has been experiencing some pretty severe delays recently. With that being said, it does look like your order was marked as delivered on the 21st, so we have reached out to the email address associated with your account just to make sure you've received it. Thank you for reaching out to us!

Posted 3 years ago

“It took 2 weeks to receive my order and it was supposed to be 2 days and everytime I emailed they just wrote back it's on the way”

Posted 3 years ago

We are very sorry to hear your order was delayed. USPS is experiencing some severe delays at this time so we are asking for a little extra patience as they work to catch up. We hope you enjoy your order! If you encounter any additional issues, please feel free to let us know.

Posted 3 years ago

“Only online juice supplier that charges a $6.00 tax. Also took almost 3 weeks to get my juice.”

Posted 3 years ago

We are very sorry for the trouble you've had with this order. Unfortunately, this tax is required by law in your state. We're unable to determine why others would not charge this tax, however, we follow all federal, state, and local laws. We apologize for the delay in your order as well. It was shipped out same-day, however, USPS is still experiencing some severe delays that are affecting packages across the country. We thank you for your patience and understanding.

Posted 3 years ago

“Not looking good right now—order processed 1/11/21 —still haven’t received purchase and tracking for package shows nothing. Order # ETUSA2438764. Previous order however took just couple of days.”

Posted 3 years ago

We are very sorry that your order has yet to reach you. Unfortunately, USPS is experiencing some delays right now due to the pandemic as well as recovering from the strenuous holiday season. We have reached out to you via email to investigate your situation further. Thank you for shopping with us!

Posted 3 years ago

“I am disappointed that you will not be shipping to Colorado anymore.”

Posted 3 years ago

We completely understand your frustration! We are currently suspended from shipping orders to Colorado while we work to finalize some details with the CDOR, however, we will resume Colorado shipments as soon as possible. We hope this information helps!

Posted 3 years ago

“shipping took 3+ days longer then scheduled.”

Posted 3 years ago

Unfortunately, due to an influx of packages during the holidays, it may take up to 15 business days. USPS is currently experiencing an unprecedented volume of packages and these delays are, unfortunately, affecting packages across the country. You are, however, welcome to reach out to us with any problems you may have and we're happy to assist in any way that we can. Thank you for your feedback!

Posted 3 years ago

“It took 15 days to receive the order - way longer than any previous order :(”

Posted 3 years ago

We're very sorry to hear your order was delayed. Usually, orders arrive within 3-5 business days, however, due to an influx of packages during the holidays, it may take up to 15 business days. USPS is currently experiencing an unprecedented volume of packages and these delays are, unfortunately, affecting packages across the country. You're always welcome to reach out to us with any concerns you may have. Thank you for your review!

Posted 3 years ago

“My first order was sent wrong stuff. And they would not refund me or send me the correct items..”

Posted 3 years ago

We're very sorry to hear there was a problem with your order! It looks like we haven't received a ticket from you so I've gone ahead and reached out to the email address associated with your order so we can help you with this. Thank you for your review!

Posted 3 years ago

“order ETUSA2403388 was not delivered yet, still waiting. WTF!!!!!!!”

Posted 3 years ago

We are very sorry to hear you have not received your order. We have reached out to the email address associated with this order to arrange a replacement package for you. Thank you for bringing this to our attention!

Posted 3 years ago

“I got the cartridges a couple weeks ago but I have not received these batteries yet. Can someone please let me know the status?”

Posted 3 years ago

We are very sorry to hear you didn't receive a portion of your order. We have reached out to your email address so we can arrange a replacement order for you. Thank you very much for letting us know!

Posted 3 years ago

“I absolutely love my FIN products. Lately though, they seem to be very hard to order due to them not being stocked. I read where someone has banned the starter kits on Rich tobacco. I can’t speak for the rest. It scares me and makes me think y’all are getting ready to discontinue the FIN altogether. Which would break my heart, but I’d rather know now instead of just finding out at the last minute. If I am right about disconnecting them, then please let a 8 year loyal customer now what you know. It will be hard to replace them but the sooner I know then the sooner I can start looking for a new brand. Other than that I have no complaints at all. Thank you for your assistance in this matter.”

Posted 3 years ago

Thank you very much for reaching out about your concerns. As far as we know, there are no current plans to discontinue FIN's products. They have encountered some manufacturing delays this year, however, we aim to stock up as soon as they're available. Their starter kits, unfortunately, were not sent through the PMTA process so they are no longer available, however, we should continue to carry the cartomizers and batteries for the foreseeable future. We hope this information helps and we thank you again for reaching out!

Posted 3 years ago

“I think this will be the last order I placed with your company. I have placed lots of orders in the past and never an issue. Now we are blaming everything on covid it just takes way to long to get products delivered.”

Posted 3 years ago

We're very sorry to hear you haven't received your order yet. Unfortunately, USPS is experiencing severe delays due to an unprecedented volume of orders for the holiday season as well as their social distancing efforts. We are still ensuring that all orders placed before 2 PM are shipped out same-day to help lessen the delays you may experience, however, once the package leaves our warehouse they are in the hands of USPS. Thank you very much for your review.

Posted 3 years ago

“Exactly what I ordered. Took over 2 weeks to receive. I started smoking again.”

Posted 3 years ago

We're very sorry to hear your order did not arrive in a timely manner. We have reached out to the email address associated with your account so we can assist you further with this issue. Thank you for your review!

Posted 3 years ago

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Electric Tobacconist USA is rated 4.8 based on 35,069 reviews