Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,688 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices, reliable.”

Helpful Report

Posted 4 years ago

“Have been trying to get through to your help desk. Very hard and no response. Order said was shipped 3/22/2021 have still not received it. First time to have this experience with you”

Helpful Report

Posted 4 years ago

Hi Linda I have checked tracking and the information it's giving me isn't helping. Can you reach out to us on hello@electrictobacconist.com if you have still not received it and you will now be eligible for a re-ship. Thanks Louis ET Team

Posted 4 years ago

“Prompt delivery. No issues with my Jule pods. Reorder made easily.”

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Posted 4 years ago

“Prompt delivery. Great customer service. A little disappointed in the increase in shipping costs but I do understand.”

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Posted 4 years ago

“Placed an order-tracking shows it still in same place as day 2-now 10 days-tried to send email on the "contact us" area-unable to submit it-I think something is wrong now with this company and its site-I am notifying my credit card to stop payment as I am unable to get any answers from this site and 0 help with any email-calls- think twice now as something is wrong here!!!!!!!!”

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Posted 4 years ago

“I get a "Happy Birthday" email from your company. Weeks later during my next purchase, I "failed my age verification." Then when I try to upload my license, the website doesn't give me an upload button, only a retake button. It was fun while it lasted but I guess I'll buy somewhere else.”

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Posted 4 years ago

Hi Daniel Thanks for your review. I have reached out to you by email. Thanks Louis ET Team

Posted 4 years ago

“Horrible very bad service”

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Posted 4 years ago

“Fast and great inventory”

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Posted 4 years ago

“Compras online con Electric Tobacconist shop excelentes, buena comunicación, buenos productos a buen precio, envios super rápido. Electric Tobacconist vape shop recomendado 100%”

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Posted 4 years ago

“I'm a new customer and this is only my second time ordering, but the first time was my best e-juice shopping experience ever. I had my juice in two days, most other places I'd wait at least that long just for processing. I also used to pay ridiculous amounts for faster shipping, but when I did that the processing took even longer. I love shopping with Electric Tobacconist USA. THANX GUYS!!!”

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Posted 4 years ago

“I used to always order from here but my recent order has been a disaster. I ordered a week ago and it still hasn’t arrived. Earlier in the week I was in touch with customer service and all they could tell me was the package was in transit, but there was no tracking info available. The tracking just updated and it’s in Nevada, I live in Florida- they’re based in Colorado. Sigh. Will not be ordering anything else from them, eighvape.com has lower prices for what I most often order so will be giving them a try next time.”

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Posted 4 years ago

“I ALWAYS order my juice at electronic tobacconist however this last time was frustrating because they had to ship two packages from different places that I can understand however when going through Colorado I emailed them for an updated tracking number and was sent a link yesterday I got my juice after ordering on March 26. The tracking number for the second package was incorrect as I checked it yesterday said it was still in CO then it was at my door step. That was pretty frustrating”

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Posted 4 years ago

“Great company! You get your order almost as fast as door dash! Lol. They have my only juice.. mad hatter sweet tobacco! My all day never get tired of for years now! Love this place! Never have to worry bout your money! Great deals”

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Posted 4 years ago

“VL was the only place I purchased ANY of my juices. Electric Tobacconist has duplicated their Green Apple and their USA tobacco flavors in my ever favorite 50/50 juice. I will be a loyal long term customer if the shipping in Colorado or a will call pickup option becomes available. Otherwise, I am on the path to quitting vaping all together.”

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Posted 4 years ago

“Very responsive, great customer service and fast resolution”

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Posted 4 years ago

“Awesome service! Was very fast”

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Posted 4 years ago

“Amazing flavor”

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Posted 4 years ago

“Easy ordering and very quick shipment! Very happy and will use this site again!!!”

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Posted 4 years ago

“Great company. Delivered on time! Thank you”

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Posted 4 years ago

“Electric Tobacconist is one of the best online companies I’ve ever dealt with. Quick shipping, great prices, and incredible costumer support. You can’t go wrong choosing to do business with them.”

Helpful Report

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,688 reviews