Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,591 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting over 20 days for my order. Getting emails saying my package is out for delivery....nothing! I spent alot of money and no products. I know it's not the company's fault but the shipping method is really horrible! I would like to request a refund. What I don't like is you can't talk to a live person. Very frustrating!”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear about the difficulties you've experienced obtaining your purchase and appreciate your feedback in this situation. I can confirm your multiple inquiries have been responded to by a live person and that our team is always happy to help in any fashion possible. It looks as though your package was marked as delivered yesterday. A member of our team has sent a followup email to ensure that this was properly received. We appreciate your shopping with us and please do not hesitate to reach out with future questions or concerns. -Britt, Customer Care

Posted 2 years ago

“The last order I made I made in June of 2022. I received product that expired in July of 2020.”

Helpful Report

Posted 2 years ago

Hi Kim, we are very sorry to hear that your order arrived in this fashion. We have reached out to you via email to obtain further information about the expired product. Please note, it is possible that what you're looking at could be the batch date for the juice, but we want to always be sure which is why we look forward to your response!

Posted 2 years ago

“118.00 order on 8/16. Still have not received my order as of 10/16. Getting the same canned emails as all other reviews. No tracking. No even guess on delivery. Many excuses but nothing I consider valid. Even though there are good reviews here, I not buying it. I have never had a probkem”

Helpful Report

Posted 2 years ago

Hi Bill, we are sorry to hear that you have not yet received your order. We would be happy to either reship or refund this order for you. I have reached out to you via email to resolve this via email at your earliest convenience. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. The only provider available in your region at this time is Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. -Britt, Customer Care

Posted 2 years ago

“Answer the question your asked. I asked do you ship out to th uk England and no proper response”

Helpful Report

Posted 2 years ago

Hi, You can find ET UK here: et.uk Many thanks Louis Customer Care

Posted 2 years ago

“I ordered 8/26/2022. This is 9/14/2022. The tracking number isn't moving. I can't seem to reach anyone to talk to or even email, to figure out what is going on. This if Very Frustrating. I have ordered several times from this site. And NEVER HAD SUCH A PROBLEM🙁”

Helpful Report

Posted 2 years ago

Hi, we appreciate your shopping with us as well as your patience while we overcome the difficulties presented by using the only legal shipping method available for vaping products. I've looked into the whereabouts of your purchase, and it looks as though it is en route to your location from our shipping partner's Missouri warehouse. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of regional carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. I have reached out to you via email to continue this conversation and to be a point of contact for any additional questions or concerns you may have. Best regards, Britt ET Team

Posted 2 years ago

“In the past I might have given you at least 4 stars. I have been purchasing from you for years however I have writen at least 4 times about my last purchase of more than $75.00 which I have been unable to use. you continue to send me emails about your sales but have never contacted me about a refund or replacement of product. I have found anot.her Co. Please do not buy any sale products from this co. they will send misc cartimizers.chargers and batteries none of which are compatable. and not reply.”

Helpful Report

Posted 2 years ago

Hi Bev, Thank you for reaching out and providing your feedback in this situation. I would be more than happy to assist in rectifying any difficulty you have experienced with your batteries and cartomizers. It looks as though we did some troubleshooting with you in the past, but if you're continuing to notice the same inconsistencies, our team would be happy to provide additional potential solutions. I have reached out to you via email to continue this conversation and find an adequate resolution. Kind regards, Britt Customer Care

Posted 2 years ago

“Why are you still online in our state if you can't sell in our state?”

Helpful Report

Posted 3 years ago

While we are unable to access some locations at this time, we can assure you that we are looking to expand our network whenever possible so that we are able to resume sales to our previous loyal customers. We appreciate your interest and look forward to serving you once more soon!

Posted 3 years ago

“Ordered on July 7th, package originally showed "Out for Delivery" on July 25th. Today (August 8th) I woke up to see the tracking shows my package as delivered, yet no one in my household signed for any package and there is no package in my possession. This package required an adult signature, so them saying it was delivered is outright fraudulent as NO ONE signed for it. This of course happened right before the end of the 30 day window to ask for a refund. I have gone ahead and submitted a complaint with the BBB, I advise you to check their BBB profile and see the other complaints as well. If you are seeing this review please take it as a sign to never order from these people. You WILL NOT get your package and they WILL give you the run around. Simply a scam company that is using their once good name to defraud people of their money and their product.”

Helpful Report

Posted 3 years ago

Hi, we appreciate that this is a frustrating situation and we do greatly appreciate your continued patience whilst we work to overcome the difficulties presented by using the only legal medium available. I have looked into the whereabouts of your purchase, and we are very sorry to hear that this was not successfully delivered. We have reached out to you via email to offer a refund or reshipment at the end of the day today if the parcel has not arrived. Please let us know if we are able to assist further by responding to that email thread. Thank you very much for shopping with us.

Posted 3 years ago

“Showed as out for delivery on two weeks ago for about 5 minutes, then magically went back to "Possession". Item hasn't moved since. I will be contacting support to receive a refund once the 30 days have been met. Never buying from ET again because ill never get my product.”

Helpful Report

Posted 3 years ago

Hi, thank you very much for reaching out to us and for providing feedback during this time of difficulty in the industry. Unfortunately, I am unable to find an order associated with the email that you have contacted us with; however, if you could please write into our HelpDesk with your order number, I would be more than happy to look into the specifics for you! Thank you again for your patience as we work through the obstacles of using the only legal shipping company available.

Posted 3 years ago

“Just waiting on it to be 30 days so I can finally get my money back. Between only showing 5 star reviews and the endless pile of excuses this company is almost a scam.”

Helpful Report

Posted 3 years ago

Hi, we are very sorry that you have not experienced a satisfying shipping situation and we appreciate your feedback. We can confirm that we are aware of the delays and tracking concerns that currently present themselves and that we are actively working on a solution. We do commit to all of our customers either receiving their purchases or being refunded accordingly. We are thankful for your patience as we work to improve the only legal shipping avenue available at this time.

Posted 3 years ago

“Shipping is terrible, their tracking is equally as terrible. How bad is it that I have to wait several weeks for shipping but also can't even tell when it's actually going to be delivered? I fear they're going to attempt delivery without notifying me in any way so I won't even be home to sign for it. I'd really hate for this to get held up even more than it already is. Shop elsewhere please. There is a reason their site only shows the 5 star reviews.”

Helpful Report

Posted 3 years ago

Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. The only provider available in your region at this time is Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since your order is being brought to you using an independent shipper, these smaller private carriers do not have the same infrastructure that the major national carriers do. This sometimes leads to longer delivery times and less frequent updates to the tracking. We currently estimate 5-10 business days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. If it has been more than 30 business days from when you placed this order and you have not yet received the package, we would be happy to reship or refund the order at that time. We understand that this seems like a long time to wait, however it takes this long for us to ensure a package is indeed lost, or is being returned to us.

Posted 3 years ago

“Total shipping failure, waited almost a month for 2 juices, no ship updates until I'm notified items were sent back to retailer without delivery attempt or notice. I'm done with ET.”

Helpful Report

Posted 3 years ago

Hi Roy, we are very sorry that you have had this less than satisfactory experience with our shipping company. We can assure you that this happens few and far between and that this should not occur again. We have reached out to you via email to either reship or refund your purchase at your discretion.

Posted 3 years ago

“Electric tobaccoist is the worst. I have two orders ones been almost 30 days that I still haven’t received and the other one well in a couple days it will be over 30 days they have told me several times there both in route to my location. Well what did they got lost!! I put in a order somewhere else and got the order in 2 days. It was nice to pay for something and get it. But with Electric tobaccoist I have been out 300$ now and no product. Just order else where there is a trillion complaints and would hate to see others go threw what a lot of other people have gone threw”

Helpful Report

Posted 3 years ago

Hi Linda, regarding order ETUSA2746550, please do let us know if you have not received this order by July 29th and we would be happy to either reship or refund the order at that time. Regarding order ETUSA2748323, we can confirm that this was dispatched from our warehouse on June 30th and is currently on its way to you. In the event that this order has not arrived by August 11th, please let us know and we can assist further.

Posted 3 years ago

“Shipping times so bad I went back to smoking cigarettes. Please order from somewhere else, or order two months ahead of time because that seems to be how long orders are taking.”

Helpful Report

Posted 3 years ago

Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. The only provider available at this time is Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with them to improve communication and notify you of delivery time windows, and we will keep you updated as we make progress.

Posted 3 years ago

“I just want everyone to know Don’t order from Electric Tobaccoist. My first order was bought on June 24th 2022 and let’s see it’s July 22 nd 2022 and still nothing. I put in a second order not knowing my first order would never come yet that was made in June 30th 2022 and that one’s not here either. And now I have been out 300$ and nothing nothing. And they keep telling me since they have changed shipping because the new laws it’s late because the news carrier needs to work out the bugs omg what ever seems so unfair as a customer. So order somewhere else”

Helpful Report

Posted 3 years ago

We understand that this is a frustrating experience, and we appreciate your patience as ET transitions to all orders being delivered by this carrier. We are working diligently with our carrier to resolve these issues as soon as possible. Please be advised, we are asking customers to wait 30 business days until we re-ship or refund the order. This is not a delivery estimate, but rather the maximum amount of time our policy dictates before a reshipment or refund. We appreciate the inconvenience that this causes; however, it takes this long for us to be sure that the package has been lost or is indeed being returned to us. Even after we have provided a re-shipment, you can expect that the original package will arrive. Electric Tobacconist commits to all customers that you will receive your package or a refund. For absolute clarity, please click here for our Terms and Conditions that explain all shipping policies.

Posted 3 years ago

“Terrible shipping times. PACT is not an excuse when other companies can manage quick delivery times. Stop defending your poor choice of couriers. How come DirectVapor can get a package out in 3 days while its coming up on 3 weeks for Electrictobacconist?”

Helpful Report

Posted 3 years ago

Hi, we are currently using the only legal option available for shipping in compliance with the PACT Act along with the internal policy of companies like FedEx and DHL. Because they are the only viable option, it is going to take them a little bit of time to get acclimated to our bandwidth and needs; however, we can assure you that we are doing everything in our power to rectify these tracking delays.

Posted 3 years ago

“Worst communication ever. Placed a large order two weeks ago. Tracking says it was delivered on TWO Different dates--yesterday and also 4 days ago. NO PACKAGE was received. There is no phone # you can call-only email. Their carrier is a mystery--they apparently can't be contacted directly. Prices on this site are very expensive compared to other sites.. This was a first (and last) order with this site. Problems everywhere.”

Helpful Report

Posted 3 years ago

Hi, we are very sorry to hear that you have had this unsatisfactory experience. Unfortunately, we do not run a phone support or advice line. We need to be able to log all issues via email so we can keep complete records of everything. We are sorry for any inconvenience, however this ties in with our compliance and insurance standards. We are currently using the only service legally available to ship vaping products. I would be more than happy to look into this situation further for you and provide a resolution. I cannot find an account under the email that you have used for this review; however, if you reach out to us we would be happy to rectify this for you as quickly as possible.

Posted 3 years ago

“This is the worst company ever DONT ORDER FROM THEM FIND SOMEONE ELSE. THERE ARE PLENTY OF OTHER COMPANYS THAT DELIVER MUCH FASTER. THEY DONT DELIVER I HAVE TWO ORDERS WITH THEM AND ITS NOT JUST ONE WITH TROUBLES it’s both in”

Helpful Report

Posted 3 years ago

Hi, I've looked at both of your purchases and it seems both are actively en route to your location. We have transitioned to an entirely new carrier as our previous one is no longer operable, it is going to take them a little bit of time to get acclimated to our bandwidth and needs; however, we can assure you that we are doing everything in our power to rectify these tracking delays. We want to extend our sincerest apologies for the inconvenience this situation has caused you. The Electric Tobacconist commits to all of our customers either receiving your product or being refunded accordingly.

Posted 3 years ago

“Shipping times are bleak, not sure what kind of excuse they'll reply with but its just unacceptable. I ordered on July 7th, still no delivery date in sight. Meanwhile I also ordered something from China on July 12th. The package from China is looking like it will be here before my electrictobacconist order as its already in the US. This has been a problem my last 3 orders. They don't give any updates on your order past the "shipped" notification. Pretty informal to randomly get a text from the courier asking if someone will be there to sign in the middle of the day when everyone is at work, completely unaware the package was out for delivery. They should change the information on this page, they clearly don't use the postal service anymore.”

Helpful Report

Posted 3 years ago

I want to apologize for the delays seen on your purchase and would be more than happy to provide some insight as to why this is taking place: Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. The only provider available in your region at this time is Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 As we have transitioned to having all of our packages taken care of by the same company, it is going to take them a little bit of time to get acclimated to our bandwidth and needs; however, we can assure you that we are doing everything in our power to rectify these tracking delays. If you would like to email us with your order number, I would be able to provide more specific information regarding your purchase.

Posted 3 years ago

“The shipping is the worst ever. I ordered my mango vape sticks 23 days ago and still nothing yet. This seems to be there problem. But what ever carrier they are going with. I can’t even get the information I need to get a hold of them. And on top of it they just keep telling me it’s in route. Two weeks ago I got a text from electronic tobaccoist saying my order should arrive in 3 to 4 days. Nothing. I say order from somewhere else and take a chance because I can’t see it any worse.”

Helpful Report

Posted 3 years ago

Hi Linda, we understand that this is a frustrating experience, and we appreciate your patience as ET transitions to all orders being delivered by one carrier. We are working diligently with our carrier to resolve these issues as soon as possible. Electric Tobacconist commits to all customers that you will receive your package or a refund.

Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,591 reviews