Name: Etsy
Rating: 2.16

“Ordered an item for £300 late November with the promise of dispatch within a few days. Xmas came and went with multiple emails sent to the seller but had no reply’s. Had to by another Xmas gift and still out of pocket for the £300 now in early jan. I have escalated my complaint to Etsy for mediation and they’ve not bothered to respond either a week later. No matter how cheap it is DO NOT USE THIS WEBSITE - TERRIBLE!!!!”

Helpful Report

Posted 4 years ago

“Worst shopping experience ever! If it was not for klarna, which was able to stop payment until delivery has been made, I would be out most of my money... Dealing with Etsy and vendors is a nightmare! Never never again!”

Helpful Report

Posted 4 years ago

“Do not waste your time and money with Etsy. My story is too long to list here. My only advice is to stay away. All the sellers on Etsy have 5 stars. I am not sure how the hell they got 5 stars the products I received were way over priced and the advertise picture of the products seems to be photoshoped as the products received did not look same as what is advertised. Return / refund policy of Etsy SUCKS!!! You will never get your money back. So again stay away!!”

Helpful Report

Posted 4 years ago

“This site is full of replica, fake, counterfeit products yet they are trying to keep the integrity of their website? Suspending seller accounts for selling those items, yet there are thousands more selling the EXACT same thing and yet they are still allowed to operate? Etsys policy rules should be applied to everyone and not just target sellers. Its BS”

Helpful Report

Posted 4 years ago

“bought several items at this store - quite attractive items, but the worse company to communicate, is almost impossible to reach customer service. They don't verify sellers at all... from six items bought only received 1 in 20 days. no answers from the rest and want of them appears a no longer existing store. pfffttt”

Helpful Report

Posted 4 years ago

“I was a seller. Etsy customers lie about products received and Etsy forces the refund then the buyer has no obligation to return the item. If you try to get help, etsy will give you the run around. If I didn't know how damaging it is to sellers, I would go buy a lot of stuff and then lie and say the seller sent the wrong item, get a refund and never return the item. Etsy encourages this behavior. Etsy sucks!”

Helpful Report

Posted 4 years ago

“So, I ordered an item from this website and when it hasn't arrived (after a month) I opened the dispute on their website but they just pointed me to PayPal (dispute still open). What's even worse they closed my dispute on their website before the dispute on PayPal was over and prevented me from pursuing this matter any further. On my emails they would just reply "how sorry they are, but can offer me a 50$ voucher on my next purchase". So all together they ripped me of for 200$ but offered me 50 back. What a nerv. Customer service 0 points. Never again ordering from these amateurs.”

Helpful Report

Posted 4 years ago

“So, I ordered an item from this website and when it hasn't arrived (after a month) I opened the dispute on their website but they just pointed me to PayPal (dispute still open). What's even worse they closed my dispute on their website before the dispute on PayPal was over and prevented me from pursuing this matter any further. On my emails they would just reply "how sorry they are, but can offer me a 50$ voucher on my next purchase". So all together they ripped me of for 200$ but offered me 50 back. What a nerv. Customer service 0 points. Never again ordering from these amateurs.”

Helpful Report

Posted 4 years ago

“Tried to buy a knit cap with a slogan ("Stop the Steal") but looks like Etsy doesn't believe in free speech bc it banned this item. Good-bye, Etsy! Will shop elsewhere.”

Helpful Report

Posted 4 years ago

“I started selling items on etsy for extra money this holiday season. I try to make my prices reasonable for people because the unemployment rate is at an all time high and unlike most things on etsy, I wanted to make the prices affordable to everyone but still make a good profit. Etsy has so many hidden fees that are difficult to find in the fine print. Etsy made me feel robbed and now the most profit I can make because of the amount of fees deducted is $0.05. How is that possible when before these hidden fees were deducted, I could have potentially had a $15 profit. I am deleting etsy as soon as I ship this item now that etsy has put me in the negative profit wise. Never trust etsy. Start a Facebook page first. If I didn't catch this early enough, I would have got lawyers involved.”

Helpful Report

Posted 4 years ago

“I started selling items on etsy for extra money this holiday season. I try to make my prices reasonable for people because the unemployment rate is at an all time high and unlike most things on etsy, I wanted to make the prices affordable to everyone but still make a good profit. Etsy has so many hidden fees that are difficult to find in the fine print. Etsy made me feel robbed and now the most profit I can make because of the amount of fees deducted is $0.05. How is that possible when before these hidden fees were deducted, I could have potentially had a $15 profit. I am deleting etsy as soon as I ship this item now that etsy has put me in the negative profit wise. Never trust etsy. Start a Facebook page first. If I didn't catch this early enough, I would have got lawyers involved.”

Helpful Report

Posted 4 years ago

“Seller was nice but Etsy overcharged me and 0 help from customer service. Not again”

Helpful Report

Posted 4 years ago

“Bad,Bad, Bad experience,payed for my order,the seller did not no anything about this order.Helpdesk(only chat) no telephone(!)contact useless,promisses,promisses,but to cut a (very long)story short,my money is gone ,so one good advice NEVER order anything at ETSY!”

Helpful Report

Posted 4 years ago

“Never received my Sneakers!!! 😩😩😩 Not buying from again!”

Helpful Report

Posted 4 years ago

“Thousands of Chinese manufacturers allowed to sell prohibited items?!?!?! I list a grinder and get reprimanded - suspended with one sale?! Total discrimination on ETSY. They allow huge sellers/manufacturers to sell every type of drug paraphernalia you could imaging. Thousands of pages, some of these sellers have thousands of sales each - but Etsy allows them because of the $$$$ they make from them. Always screwing the small home-based business - that is the ETSY way.”

Helpful Report

Posted 4 years ago

“Scam alert!!!! Etsy and driving desires took payment never delivered. Refuse to refund or follow up on purchase postage or delivery SCAM!!!!!”

Helpful Report

Posted 4 years ago

“See fake name brands like Nike mask adidas mask , gucci mask and poor quality , high in price”

Helpful Report

Posted 4 years ago

“now that I can write a review since the website wouldn't let me. I bought a music box for my now ex back in Christmas. the craft of the box was good but there are whole in the lid that the merchant could of filled with wood putty. the sound quality was garbage, they used a sound card like the ones in birthday cards not the metal cylinder. I emailed her for a refund and she replied no refunds sorry. The item was expensive to and for the quality it's pretty crappy.”

Helpful Report

Posted 4 years ago

“This review is to MJ owner of MJs4848, Now that I can write a review for this person because the website wouldn't let me. I bought a music box for my now ex back in Christmas. When I got the music box the craft was good but there were holes in the lid that they could of filled with wood putty but left them, that's hack work right there. The music device that they put in there wasn't what you usually see in a music box no metal cylinder. It was just a crappy sound card that she save it on to. The same thing you find in those birthday cards that make music. I emailed her and she said sorry no refunds even though her page said refunds.”

Helpful Report

Posted 4 years ago

“Love etsy. Always had brilliant things from there. Always been very happy with what we have received and it's always been quick to arrive.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Etsy Reviews