Etsy Reviews

Name: Etsy
Rating: 2.14

2.1 Rating 643 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.1

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a card and cushion for my granddaughter's 18th birthday. Both were promptly delivered and beautifully made. Something very personal for her. Thank you”

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Posted 4 years ago

“I ordered a Christmas gift off of Etsy from the Trending Zone... I’ve reached out to Etsy and Trending Zone... guess what?? No one cares... Just waiting for a refund ...it’s an integrity thing... With all the complaints I have read.. I’m thinking a refund won’t happen. Why do people continue to buy from a company that has no costumer service and no means to keep them accountable... Good job Etsy. No delivery!! No refund!! No communication!!! I’m wasting my time No one cares:(”

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Posted 4 years ago

“I will not order from Etsy again three weeks and I still have not received my item”

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Posted 4 years ago

“Etsy is full of counterfeit, "LV", "GUCCI", UGG, no one taking care, there are NO CUSTOMER SUPPORT at all.”

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Posted 4 years ago

“Etsy disabled my account, after I had $ 2000 in sales, it did not send me an email indicating what had happened and I cannot enter and know what to do to get my money back, since I have already sent the vast majority of orders. This is very arbitrary and out of place, I have also sent them messages requesting information and it seems that they have ignored the messages, because I have not received a response from them, for several days, I am waiting for their response as soon as possible, my email is consultatop @ gmail. com”

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Posted 4 years ago

“I just ordered a restraint for a faucet to protect a toddler. Then I discovered by accident that the word "restraint" brought up shocking images of restraints for women during sex. I feel sick. First, that such items are sold on Etsy. Secondly, that these shocking images could accidentally get on my full screen.”

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Posted 4 years ago

“Waiting 6+ months for item , seller won’t refund,Etsy won’t help. Etsy siding with seller as he has proof of sending item. Buyers word of not receiving item is no good to Etsy. Horrible service. Go elsewhere to buy”

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Posted 4 years ago

“I buy, and sell on Etsy and it's been a wonderful platform. Unique product that often can't be found on Amazon. Our customers are happy and have given us almost all five star reviews, and the product I've bought has been unique/different. If I had a suggestion, they should probably limit or ban overseas vendors. Many of them copy product and steal photos blatantly, and then close a store and set another up when customers complain. I highly recommend only buying from US businesses on Etsy (or Facebook ads) to avoid this.”

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Posted 4 years ago

“Refused to provide refund unless customer paid original shipping cost of $10.90 PLUS the return shipping cost of $10.90, for a total of $21.80. The item originally purchased for $17.00. You lose money dealing with this little company.”

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Posted 4 years ago

“Item exactly as looked on site. Well wrapped and Good value.”

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Posted 4 years ago

“Do not waste your money on Etsy, I placed 2 order, one I haven’t received the order, I send several emails but no use and the other I received but the product was not good, badly stitched not able to wear, I didn’t get refund for the order which I haven’t received,”

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Posted 4 years ago

“Excellent, easy to use site, easy payment and wonderful products, often handmade. Great communication with sellers and products arrive well packaged and on time.”

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Posted 4 years ago

“Etsy have people who really care about the products they are selling. I have bought a lot of things from these sellers and they have never disappointed. An easy website to use and payment easy too with wonderful handmade products.”

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Posted 4 years ago

“There is no customer service at all. Buy at your own risk. I bought a baby dress which never arrived. I paid $30 shipping costs. The seller refused to issue a refund. I opened the case and elevated it per Etsy rules, but Etsy just closed the case. Period. There is no phone number or email to reach customer service.”

Helpful Report

Posted 4 years ago

“Ordered an item for £300 late November with the promise of dispatch within a few days. Xmas came and went with multiple emails sent to the seller but had no reply’s. Had to by another Xmas gift and still out of pocket for the £300 now in early jan. I have escalated my complaint to Etsy for mediation and they’ve not bothered to respond either a week later. No matter how cheap it is DO NOT USE THIS WEBSITE - TERRIBLE!!!!”

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Posted 4 years ago

“Worst shopping experience ever! If it was not for klarna, which was able to stop payment until delivery has been made, I would be out most of my money... Dealing with Etsy and vendors is a nightmare! Never never again!”

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Posted 4 years ago

“Do not waste your time and money with Etsy. My story is too long to list here. My only advice is to stay away. All the sellers on Etsy have 5 stars. I am not sure how the hell they got 5 stars the products I received were way over priced and the advertise picture of the products seems to be photoshoped as the products received did not look same as what is advertised. Return / refund policy of Etsy SUCKS!!! You will never get your money back. So again stay away!!”

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Posted 4 years ago

“This site is full of replica, fake, counterfeit products yet they are trying to keep the integrity of their website? Suspending seller accounts for selling those items, yet there are thousands more selling the EXACT same thing and yet they are still allowed to operate? Etsys policy rules should be applied to everyone and not just target sellers. Its BS”

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Posted 4 years ago

“bought several items at this store - quite attractive items, but the worse company to communicate, is almost impossible to reach customer service. They don't verify sellers at all... from six items bought only received 1 in 20 days. no answers from the rest and want of them appears a no longer existing store. pfffttt”

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Posted 4 years ago

“I was a seller. Etsy customers lie about products received and Etsy forces the refund then the buyer has no obligation to return the item. If you try to get help, etsy will give you the run around. If I didn't know how damaging it is to sellers, I would go buy a lot of stuff and then lie and say the seller sent the wrong item, get a refund and never return the item. Etsy encourages this behavior. Etsy sucks!”

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Posted 4 years ago

Etsy is rated 2.1 based on 643 reviews